Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,400 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,400 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers delivery for my manager's birthday, she is one of the directors of the company. The flowers arrived completely different from what I have ordered. I haven't been informed that flowers were not in stock, the florist just sent a different bouquet which wasn't to my taste at all. I sent an email to Floom with one photo which I received from my colleague, and Floom replied requesting more photos of the bouquet otherwise as I was told they are not able to discuss it with the florist. It is inappropriate for me to request my senior colleague to send me more photos of the bouquet I've sent for her birthday and I explained it to Floom. But they still requested more photos and it has been a week now and nobody got back to me. Very disappointing nd poor communication.”

Helpful Report

(Louise's Flower Boutique) - Posted 3 years ago

“Customer service is terrible. I was sent a plant as a gift from my family that was instructed to be left in the secured building I live in. That did not happen. When contacting them back they instructed me to go knock on my neighbors door to check if they had my package! After they insisted, I went ahead and did that, turns out they didn't get it either. After contacting them back with an update about what happened for them to hold responsibility for their mistake, they decided to ignore my attempts to reach out. I then sent them an email threatening to set a charge back from my bank, only then did they respond back and decide to refund me, instead of properly sending me my order as I instructed. I have ordered 100s of packages, no one has ever decided to knock on a neighbor's door and 'supposedly' leave it with them. Such a disappointment for ruining a birthday gift like that. I have set an order from another company of course. Do not order from Floom.”

Helpful Report

Posted 3 years ago

“I did not receive my flowers yet. Pls reply my emails and queries about this.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“No flowers was actually delivered. The courier came at 10 pm. Left the flowers nobody knows where. Customer support hadn’t helped after 3 days the order had to be delivered. Even more, they stopped to answer.”

Helpful Report

(A&M Glendale Florist) - Posted 3 years ago

“The flowers were not as seen online. Very disappointed and would like a refund.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Very poor experience. Paid £66 for a bunch of flowers for a birthday, to be delivered next day. Didn’t turn up until 2 days later (couldn’t get through to speak to anyone on contact number) and when bunch delivered, was not at all representative of what I had ordered. Avoid. Bloom and Wild much better”

Helpful Report

(Belle De Jour- Floom Collection) - Posted 3 years ago

“My flowers were never delivered. Then they sent me a message saying delivery was attempted but the “office” was closed. There was never an office; it is a hospital providing care to our most vulnerable people.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Ordered it to be delivered on Wednesday and still not arrived…”

Helpful Report

(Bloom House) - Posted 3 years ago

“Normally very good but I’ve just heard these flowers weren’t received. Very disappointed as they were for a special occasion. Please refund me in full. Thank you”

Helpful Report

(Forever Green Florist Limited) - Posted 3 years ago

Hello Mary, We're so sorry your delivery wasn't completed. We haven't been able to reach the florist for an update. We will go ahead and submit a full refund on your order right away. Please allow 5-7 business days for processing, thank you.

Posted 3 years ago

“It was great experience! They are amazing. The florist even called me to make sure it was ok to leave in the back!”

Helpful Report

(Jean Pascal Lemire) - Posted 3 years ago

“I didn’t got my oder. Actually I ordered bouquet for friend and never received.”

Helpful Report

(Sofi La Fleur FC) - Posted 3 years ago

We're really sorry there were issues with your order this time around Ioanna. I can see our CS team have resolved this with you now and we will be following up internally to ensure this doesn't happen again!

Posted 3 years ago

“They never delivered my flowers. I’m extremely upset”

Helpful Report

(Sofi La Fleur FC) - Posted 3 years ago

“The orchid arrived with all flowers withered, dying leaves and some semi-broken wood. I would like it to be replaced but not until after 23 August.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Flowers only lasted 2 days before they died. Very dissapointing experience”

Helpful Report

(Bloom House) - Posted 3 years ago

“Order never arrived and when I asked for info they ignored me”

Helpful Report

Posted 3 years ago

“A dozen roses for$62 was a bargin except they were the size of nickles and were dead in one day”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

Hi there, thank you for your review. I'm so sorry that you have been disappointed with your order and I am keen to look into this for you. If you would like us to investigate this further with the florist, please could you send across some images of the bouquet received to the Customer Services Team at support@floom.com

Posted 3 years ago

“Never received the flowers. Have complained via email and as of 5 days haven't heard anything back.”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

Hi Richard, thank you for your review. I am so sorry to hear that your order was not received by your recipient. I have had a look in our system and cannot seem to find your email. I am keen to get this resolved for you, so please could you resend your email to support@floom.com so our customer service team can investigate this with our partner florist? Many thanks!

Posted 3 years ago

“The flowers delivered by DPD were damaged in transit breaking all but a few of the smaller flowers. The remainder were all but dead 2-3 days late.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Hi Adam, thank you for your review and sorry to hear that the DPD box was damaged in transit. I can see you have already contacted our customer service team. As per our reply to your email, please could you send across any photos you have of the damage to the content within the box to support@floom.com so we can follow this up with our partner florists.

Posted 3 years ago

“Did not deliver flowers on the scheduled day and did not provide any updates. Missed my mom’s birthday.”

Helpful Report

(Marie's Blooms) - Posted 3 years ago

“Flowers were never delivered. Horrible customer service. Never returned my calls”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

Hello, I'm so sorry for the failure to deliver your order. We will investigate with our florist partner and we will get in touch with you as soon as we have an update. Thank you for your patience.

Posted 3 years ago

Floom is rated 4.4 based on 21,400 reviews