Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,400 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,400 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers are still not delivered. Opened a case with Floom with no reply whatsoever”

Helpful Report

(Flowers With Love) - Posted 2 years ago

“Unbelievably disappointed. I ordered an orchid plant for delivery 9/5 for a friend’s 60th birthday on that day. Never delivered. Asked company what was going on. Said they’d look into it. Two days later still no word. Refund and apology seem due.”

Helpful Report

(QG Floral) - Posted 2 years ago

“I placed my order for my sisters birthday and paid for same day delivery. The flowers were never delivered and I could not get through to Floom (even after leaving two voice messages), so I called and dealt with the florist themselves directly (flower station who were very professional). The florist explained that they had run out of the specific flowers for my selected bouquets and that they informed Floom to let me know that they could either substitute my bouquet for another one or deliver my order the next day, unfortunately Floom never called me (Later that day I found and email from them, but this was too late) and so my flowers were not delivered. Floom failed to call me back or respond my messages. I eventually got through to Floom 2days later and was offered a refund for the same day delivery charge. This defeated the whole point of placing an order for delivery on the same. Getting your flowers 2 days after the event isn’t quite the point.”

Helpful Report

Posted 2 years ago

“Specifically ordered for same day delivery. Was told about 6 hours after my order that it would not be delivered same day, even though I had paid for same day delivery. Then was given $5 to make up for it, which didn’t even cover the difference in cost between same day and next day delivery. A complete scam”

Helpful Report

(Matles Florist) - Posted 2 years ago

Hi Adam, We're sorry to hear your delivery was delayed - unfortunately our partner wasn't working on labour day but forgot to set their shop on holiday. Next day delivery is $14.99 and same day is $19.99 so the refund should match the difference, however we appreciate the feedback on how we could've handled this issue. Thanks, Beth from Floom

Posted 2 years ago

“My order status still says with florist. It was never delivered. Where’s my refund?”

Helpful Report

(Fleurette D'Amour) - Posted 2 years ago

“My order never reached and the Floom team has done absolutely nothing about it for 5 days! It was meant for someone's birthday and so the whole point of making the effort it lost. This is pretty shocking to be honest. Not sure if this is a scam.”

Helpful Report

(New York Blooms) - Posted 2 years ago

“Terrible experience. I placed my order on Saturday to be delivered on Sunday with an extra charge. It’s not only the fact flowers wasn’t delivered on Sunday but they delivered it ONLY on Tuesday!!!!! Also there is no one to pick up the phone when you trying to contact them.”

Helpful Report

(Sweet Flowers London) - Posted 2 years ago

“didn't get my flowers and it's been more than two days”

Helpful Report

(Metro Floral Decorators) - Posted 2 years ago

“I will never be using Floom again. I needed to order flowers for my girlfriend who was rushed to the hospital for appendicitis surgery in San Francisco. They proceeded to deliver the flowers a day late, and when the flowers were finally delivered — they looked NOTHING like the picture. I ordered the large size of “Yara”. When paying for $100 flowers, you would expect the highest quality and for it to at least somewhat resemble what is advertised on the website. This, was nothing even close. I will never be using Floom again and I reccomend to everyone that you do the same. Terrible experience all around. Just take a look at the photos I attached for what was delivered vs. what was advertised.”

Floom 1 star review on 2nd September 2022

Helpful Report

(Yoko's Flowers) - Posted 2 years ago

Hi Evan, We're sorry you had a disappointing experience with your delivery - your refund will be with you shortly. We always strive to work with our partner florists and will pass this feedback on to them to help them improve the quality of the product delivered. Thanks, Beth @ Floom

Posted 2 years ago

“At the point of being asked to review floom, two days after I scheduled my flowers to arrive, the flowers are still not with the recipient.”

Helpful Report

(Rewild) - Posted 2 years ago

“I ordered flowers for my mother’s 75th birthday and they didn’t arrive until nighttime on the day after her birthday.”

Helpful Report

(French Florist FC - LA) - Posted 2 years ago

“The flowers never were delivered.”

Helpful Report

(Amor Sin Flores) - Posted 2 years ago

“I received a cancellation email in the last two hours of the delivery window when all other options would already be unavailable. completely unprofessional”

Helpful Report

(Le Fleur D) - Posted 2 years ago

“I had opted for same day delivery, it showed as delivered by around 5pm but I did not receive it. Tried to contact customer care by call no response, sent an email on the same day, again no response. Order number: a454f19”

Helpful Report

(Essence) - Posted 2 years ago

“Flowers were never delivered.”

Helpful Report

(Alcatraz Flower Shop) - Posted 3 years ago

Hi DJ, thank you for your review. I am sorry to hear your order did not arrive with your recipient on time. We are keen to resolve this for you. Our florist support team will get in touch with our partner florist straight away and update you as soon as we can. Please do look out for an email from support@floom.com who will be in touch soon.

Posted 3 years ago

“My package still hasn't arrived 3 days after purchase even though I've paid for next day delivery, hoping it would reach my girlfriend on our day off work. it did not.”

Helpful Report

(My Table) - Posted 3 years ago

“Courier was awful and requested extra money just to get the flowers there on time. Was so rude.”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

“Will never use again! Purchased flowers for next day delivery and they were not delivered. Terrible customer service.”

Helpful Report

(Flower Nest) - Posted 3 years ago

Hi Robert, thanks for taking the time to leave us a review, I'm so sorry we let you down on such an important day, our florist partner had IT issues and unfortunately missed your order. I can see we offered a delayed delivery but this was not appropriate as your order was so time sensitive so we processed a full refund but I completely understand that this does not make up for missing your anniversary and can only apologise again as we truly appreciate your support.

Posted 3 years ago

“I ordered an arrangement for my friend who just had a baby and the flowers delivered were nothing like the photo on the website. it was supposed to be a peony but instead it was a bouquet of small cheaper flowers. Very frustrating - they should have delivered another one as a compensation but they just gave a small discount”

Helpful Report

(LEF) - Posted 3 years ago

Hi Evangelia, thanks for taking the time to leave us your review, we are so sorry you were disappointed that the peony was missing from your arrangement, as its coming to the end of the peony season our florist partner did not have any of high enough quality to send out so they added in other stems to the same value rather than cancel your order but you should have been notified of this in advance of sending out so apologies this did not happen on this occasion. As peonies were not available it was not possible to send out a replacement bouquet which is why we refunded the cost of the missing stem. We hope you'll give us another chance in the future as we truly appreciate your support.

Posted 3 years ago

“Didn’t deliver the day they were supposed to and claims to have delivered the next day, in the late afternoon, but the recipient never got it. She lives in a perfectly safe neighborhood so my guess is, they were never actually delivered. Don’t waste your time, money, or energy—this company is a SCAM.”

Helpful Report

(Corner Flowers Inc) - Posted 3 years ago

Hi Allison, thank you for your review. I am so sorry for the disappointment you have experienced with your order not arriving with your recipient on time. I can see you have been in touch with our customer service team and we are currently following up on your complaint with our partner florist. We are keen to resolve this for you do appreciate your patience in the meantime.

Posted 3 years ago

Floom is rated 4.4 based on 21,400 reviews