Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,401 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were never delivered. Horrible customer service. Never returned my calls”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

Hello, I'm so sorry for the failure to deliver your order. We will investigate with our florist partner and we will get in touch with you as soon as we have an update. Thank you for your patience.

Posted 3 years ago

“I placed a flower order for more than $200 in chicagowhich floom accepted and passed to another florist. I was advised of a 2 day delay then after much follow up from me they advised order could not be fulfilled due unforseen issue and cancelled with refund. Leaves me frustrated and order recipient without flowers on her special day”

Helpful Report

(Flowers By Diamond's Treasures) - Posted 3 years ago

Hi Victor Thanks for taking the time to leave us a review, we're so sorry for the disappointment caused and understand that the refund does not make up for being let down on a birthday.

Posted 3 years ago

“Placed my order and my payment was taken immediately. Then I receive an email stating they couldn’t deliver the flowers on the date or time selected and that I must wait 5-10 days for a refunds”

Helpful Report

Posted 3 years ago

“It’s now Friday, and my My Wednesday delivery flowers have not appeared and I still have not received an explanation or refund.”

Helpful Report

(Floral Shop) - Posted 3 years ago

Hello Michael, I'm so sorry our florist partner was not able to complete the delivery of your order. We understand it is very disappointing to miss the delivery of a special gift on a specific date. We have submitted a full refund for you. Please reach out to us directly if you have any further questions or concerns, thank you.

Posted 3 years ago

“a small bouquet, although I ordered a large one. The photo and description on the website do not correspond to the received bouquet, some flowers were not there at all”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

Hi Andrii Im sorry that you are disappointed with your order. I understand the order received wasnt what you had purchased. I advise that you contact the Customer Services Team (CST) on the following email: support@floom.com Here the CST will investigate this matter further with the florist. Hope this helps.

Posted 3 years ago

“Horrible service, I ordered a bouquet Sunday to be delivered Monday (which was never delivered) and the team still hasn’t contacted me in regards to a refund. And then they send me this email asking me to rate their service. I’ll never use this service again.”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

“The flowers I ordered were not delivered. Two days later I am still waiting for resolution.”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

Hi Joann & Ron Im sorry, there have been issues with your order. I understand your order wasn't delivered. I can see you have been in touch with the Customer Services Team. An investigation did take place in finding out what happened to your order. Florists normally have 24 hours to respond. Ive checked this and the florist hasnt responded. As a result, I have processed your full refund. This will reach your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I payed for a flower that was with the sign “delivery today” because it was for a birthday on Sunday, but received it on Tuesday 2 days after my friends birthday.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Viviane Im sorry that you are disappointed here. I understand your order was delivered 2 days late. I will go ahead and process your delivery charge refund. This you'll receive in the next 5-7working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My flowers got never delivered to the right address and it’s hard for me to get a refund cause customer service sucks”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Yaroslav Im sorry there have been issues with your order. I understand your order wasnt delivered. I can see you have contacted Customer Services Team but mainly for ETA requests. Im keen to get this issue resolved. If you email support@floom.com - we'll investigate this matter further with the florist. Hope this helps.

Posted 3 years ago

“Flowers never delivered. And florist never responded.”

Helpful Report

(Roses Enhanced) - Posted 3 years ago

Hi Christopher, thanks for taking the time to leave us a review, we welcome all feedback. We're really so sorry to have let you down on this occasion and I understand your frustration, I can see our customer support team is now working with you to get this resolved for you with redelivery or a refund.

Posted 3 years ago

“Flowers never came due to “unforeseen circumstances”. I asked if they could reschedule to be delivered the next day, and yet again flowers never came.”

Helpful Report

(Marson Garden) - Posted 3 years ago

“It was my wife’s birthday. I was abroad. She never received her flowers till date. I am still pursuing them for delivery.”

Helpful Report

(Roses Enhanced) - Posted 3 years ago

Hello Farhan, I'm so sorry you never received confirmation of your delivery and thank you for letting us know. We will reach out to the florist right away and get back to you with an update as soon we hear back.

Posted 3 years ago

“Terrible presentation, awful customer service- birthday surprise was ruined. Birthday wishes card was missing! Stay away from this company. Total waste of money”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Stella Im sorry that there have been issues with your order. I understand the flowers were not in great shape. I can see you have contacted the Customer Services Team. However, you have declined to provide pictures. As this is the case, we cannot take this further with the florist. If pictures can be provided - please do email: support@floom.com

Posted 3 years ago

“I ordered a delivery for my parents anniversary on 14 Jul, paying for delivery on 19 Jul. My parents have yet to receive the order as if 21 Jul. Blaming the hot weather in the delayed delivery but no offer of compensation etc.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

Hi Niall Im sorry there have been issues with your order. I understand your order was delayed due to extreme weather conditions. I can see that you have contacted the Customer Services Team. An email has been sent to you that your order has been delivered. If there are any further questions, please do contact: support@floom.com

Posted 3 years ago

“I have requested the delivery to be done on 18.07 - and yet not delivered! no close customer support. after two days no real action/ update. so disappointing. you should be already aware that delivering flowers on time is so important - it is part of the occasion. it is already late to send the flowers - we have missed the right time for the occasion.”

Helpful Report

(Flower Connection UK) - Posted 3 years ago

“My flowers are still not delivered. They were meant to be delivered on Sunday the 17th July.”

Helpful Report

(Flowercrazy) - Posted 3 years ago

“Never received the flowers. Unable to track down or provide sufficient explanation”

Helpful Report

(Ode A La ROSE- LA) - Posted 3 years ago

“Failed to deliver on a agreed date and therefore spoiled the birthday surprise. They did agree to a full refund however dissapointing that the flowers couldn't be delivered.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Unfortunately, the initial experience of Floom was not up to standard. There was a problem with quality of the flowers and delivery. While customer service agents were helpful, it should never have happened in the first place.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Neve received my flower.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,401 reviews