Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,401 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to deliver flowers”

Helpful Report

Posted 3 years ago

“Order never arrived”

Helpful Report

Posted 3 years ago

“RECEIVED DELIVERY LATE AND PAST DELIVERY DATE”

Helpful Report

(Louise's Flower Boutique) - Posted 3 years ago

I'm sorry your order arrived late Edelisa. I've reached out via email with a delivery fee refund as I can see you've not been in contact with our team about this just yet. I'll also be following this up with our florist as I understand the time-sensitivity of gifting bouquets. Thank you for taking the time to share your feedback and I'll look forward to your response to my email if you've got any other questions!

Posted 3 years ago

“Never arrived. Still awaiting refund”

Helpful Report

Posted 3 years ago

“Package never delivered. Called the help center who said they'd get back to me but never did. The site said they'd send a confirmation email when the delivery was made and I never even got one, but they still claim it was delivered? Very confusing from a customer standpoint”

Helpful Report

(Exquisite Stems) - Posted 3 years ago

Hi Gabriel, thank you for taking the time to leave a review - I'm sorry that your order didn't arrive. I can see your order showed as delivered on our system which means that some investigation is needed with our florist partner however this should never take longer than one working day. I've checked and our team have been in touch this morning and provided a full refund for your order. While I'm disappointed your order didn't reach your recipient as expected, I'm glad we've been able to resolve this for you and I do hope we'll get another chance to make it up to you in future.

Posted 3 years ago

“Very expensive deluxe bouquet ordered for my friend - what arrived was not at all like the picture and prob worth around half the cost. Very disappointed and customer service require many pictures (which are very hard to obtain when you buy as a gift!) before they even investigate.”

Helpful Report

(Love And Blooms) - Posted 3 years ago

Thanks for your review Hannah, I'm disappointed to hear your bouquet wasn't as expected and I'm sorry to hear that you were too. While I appreciate it can be tricky to get images when it's been gifted, we do need to see the arrangement to make sure we can provide a fair resolution as well as feedback to our florist to prevent the same from happening again. I can see you've sent these through to our customer support team and they're working on a resolution for you as we speak. Thanks for your patience!

Posted 3 years ago

“The flowers sent look nothing like the image. Every flower is different from whats in the image”

Helpful Report

(Chestermans Florist) - Posted 3 years ago

I am so sorry to see the flowers received are not the correct flowers. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I specifically used this website because it said I could have same day delivery. It said I had an hour left for same day. Then, later, I get an email saying it can't be today. That's unacceptable. Lottie was helpful and you all are lucky that the family is sitting shiva for multiple days so I was able to do Monday, but what if it was a one-day funeral? That's not okay.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The flowers have not been delivered”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

I am so sorry your order has not arrived and want to rectify this for you immediately. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Inaccurate, expensive, inaccurate”

Helpful Report

(Noble Garden) - Posted 3 years ago

Thank you for your review and we are sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“very poor communication in relation to an order that could have been delivered the following day rather than same day and was cancelled with no communication prior to that to see what we wanted to do.”

Helpful Report

(The Bloom Room) - Posted 3 years ago

Thanks for your review Debbie. I'm sorry to see that your order was cancelled and a delay wasn't offered. It looks like this particular florist wasn't able to offer any alternatives however I understand the importance of gifting, particularly in your circumstance. We'll take this away to improve our process around handling cancellations and ensure we're providing as many alternative options as possible in this circumstance moving forwards. Thanks again for your valuable feedback on your experience

Posted 3 years ago

“Flowers were delivered 1 week too early, when the recipient was on holiday...”

Helpful Report

(Cora Louise) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We will work with out florist partner to redeliver your order on the correct date.

Posted 3 years ago

“The flowers were not fresh, buds did not even blossom before drying out.”

Helpful Report

(Village Flowers) - Posted 3 years ago

We are so sorry to hear this. We have received the photos you sent along and are working with our partner florist to resolve this issue for you. We will be back in touch ASAP with an update.

Posted 3 years ago

“Had the worst experience with Floom. I will never use them again. Ordered flowers for my friends birthday and they never arrived. Contacted Floom and they said ‘ sorry we can’t get hold of the florist’: No attempt to try send her another bunch or resolve the issue. What a waste of time. I was ordering from Australia for my friend in New York. So disappointing.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Thanks for your review Leora. I'm sorry that your order didn't arrive and while we refunded you in full I can totally appreciate the disappointment that we weren't also able to send out another bouquet with another florist. I understand that our customers are often gifting flowers to connect with loved ones from a distance and on this occasion we've let you down. I'll be working with the team to prevent further instances of this and thanks again for your valuable feedback here!

Posted 3 years ago

“Neither order has been delivered. I am wondering if this is a racket and they stole my money...”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

We are so sorry to hear this order did not arrive. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Set my daughter flowers for her birthday. As it so happens her sister also used flume to send her flowers as well. Bloom refused to deliver the flowers since her mother had already sent her some. They took my daughters money but have yet to reimburse her for the flowers that they refused to deliver.”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

We are so sorry to hear this and would like to rectify this as quickly as possible. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Such a terrible experience”

Helpful Report

(Orchidya) - Posted 3 years ago

Hi Gianmaria Im sorry that you are disappointed with your experience. If you email support@floom.com - I'd be keen to assist you here.

Posted 3 years ago

“Spent a lot of money for a grieving friend, my order never made it to them and Floom sent me an email that my order had been delivered. Boderline scam.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Emily Im sorry that you are disappointed with your experience. I understand your order is not delivered. Ive looked into your order and can see the florist tried to deliver your order. However, as the recipient wasnt in, the florist returned the flowers to the shop. This is a failed delivery. As a result, please can you email Customer Services email: support@floom.com if you would still like to proceed with delivery of this order.

Posted 3 years ago

“I called to reschedule delivery and change delivery address they said they did it. They delivered to the right address, but not on the day I rescheduled to. Very disappointed.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Henry Im sorry that you're disappointed. I understand your change of delivery and reschedule of delivery happened but not on the day requested. The reason this didnt happen on the day - is florists need at least 72 hours notice as they deal with perishable goods. Im sorry that this may have caused inconvenience. However, Im glad your gift of flowers was enjoyed by the recipient.

Posted 3 years ago

“Ordered flowers to come Saturday, no flowers, now Monday and still no flowers. I emailed all day Saturday and I got an email saying they had received it, but then nothing. Currently Floom have stolen the best part of £50 from me. Unfortunately I went on trust pilot too late, but the highest review was 1.5 stars. Edit- emailed on Monday and received refund on Tuesday with full apologies and a discount voucher”

Helpful Report

(Johnson's The Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,401 reviews