Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,401 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful! Didn’t deliver and cancelled my order.”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

“My order was cancelled by Floom due to stock levels which left me not being able to surprise a friend with a moving in present”

Helpful Report

Posted 3 years ago

Hi Ben Im sorry that you were disappointed with your experience. I understand your order was cancelled. This was due to unforeseen circumstances related to stock. I know this wasnt ideal but the Customer Services Team have cancelled your refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Whilst the flowers were nice and delivered as promised, the size of the flowers delivered was tiny when compared to the £120 cost. Very disappointed.”

Helpful Report

(Scent Leigh-On-Sea) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers were never delivered!!”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Robert Thanks for taking the time to leave us a review, I'm really so sorry your order has not arrived, I can see our customer support team is working to resolve this for you ASAP as we truly appreciate your support.

Posted 3 years ago

“The item was not delivered to the recipient, even though I received email confirmation that delivery was complete. I've reached out to Floom and they have been very slow to discover what happened, and have made no attempt to correct the situation, two days later, and now they've asked for this review. I don't plan to use them again in the future.”

Helpful Report

(Metro Floral Decorations Floom) - Posted 3 years ago

Hi Teresa, Thanks for taking the time to leave a review, I can see there was a problem on delivery around where the order was left and I can see our customer support team are working to resolve this for you now. We truly appreciate your support and are sorry to have let you down on this occasion.

Posted 3 years ago

“Terrible customer relations”

Helpful Report

Posted 3 years ago

“Order was never delivered! Don’t use this company if you want your flowers to actually arrive. Such a disappointment that my sister didn’t get her flowers on her birthday :( Don’t recommend this company at all!!”

Helpful Report

(My Table) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“My same day delivery order arrived a day after it was supposed to, souring the experience for my girlfriend. I may never use this service again.”

Helpful Report

(Amor Sin Flores FC) - Posted 3 years ago

“We chose an arrangement that could be delivered the next day for my Brothers 25th anniversary. It was so important he got them that day that I chose Floom for the delivery. Unfortunately they delivered them the following day late in the evening.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“Failed to deliver my $200 order of flower, not only on the date promised, but in general. Completely failed to provide the service I paid for. I was assured 3 times by customer service over phone and email that my flowers were out for delivery. Worst service I have ever experienced.”

Helpful Report

(Ode A La ROSE) - Posted 3 years ago

“My “same day delivery” was delivered two days later, only after chasing down the customer service did I even know; and the wrong plant was delivered. Super pricey for nothing :(”

Helpful Report

(Corner Flowers Inc) - Posted 3 years ago

Hi Yael Thanks for taking the time to review Floom. I understand your order was delivered 2 days late along with the wrong product. I can see you have been communicating with the Customer Services Team. The Team did inform you that the product you had ordered wasnt in stock. My colleague did inform you of a substitution which you had provided consent to. Furthermore, as the order was 2 days late, a delivery fee refund was provided. If there is any mistake here, please do email: support@floom.com and the Customer Services Team will be in touch.

Posted 3 years ago

“I googled it to make sure we are sending the flowers from a local store nearby. all my cc transactions came in with an "international transaction fee" out of the UK. Flowers were not delivered on the day.”

Helpful Report

(San Diego Floral Design) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“You didn’t tell the recipient who sent my order. Then said you were protecting my privacy by not telling them. Absolutely ridiculous. Why would I ever use you again?”

Helpful Report

(Petals Of Bibendum) - Posted 3 years ago

Hi Joshua I am sorry that you are disappointed. I understand that your recipient wasnt notified. I would be grateful if you could send further details about this. Please email: support@floom.com with further details to support you.

Posted 3 years ago

“I ordered some flowers from Floom for a special friend who had lost their husband. not only were they not delivered, but they only casually informed a day later that the order had been cancelled. Heartbroken-Disgraceful lack of service. They should be avoided. Would hope I get some form of compensation”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Hi Carolyn I am sorry that you have been disappointed with your order. I understand your flowers werent delivered. The Customer Service Team have responded to your query. Please accept our sincere apologies as due to unforeseen circumstances your order wasnt delivered. Your refund has been processed. This you'll receive in the next 5-7 working days.

Posted 3 years ago

“They charged my card and never delivered the flowers. Haven’t responded to my DM or emails”

Helpful Report

(Ode A La Rose LA) - Posted 3 years ago

We are so sorry to hear this. I can see that we have sent you several emails regarding this issue and are in communication with our partner florist. We will have a resolution for you shortly.

Posted 3 years ago

“flowers never arrived and now no one is getting back to me”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

Hi Emily Im sorry there were issues with your order. I understand your order wasnt delivered. The Florist Support team have been chasing your order in the background. Unfortunately, we werent able to establish contact with the florist. As a result, your order has been cancelled and your full refund has been processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I was notified the day before a birthday delivery that my order was cancelled and I didn’t find the message sent by the representative to be very empathetic of the situation. I would’ve appreciated it if they were a bit more apologetic or understanding of how frustrating this was given the situation. I switched to another company that was able to successfully deliver in time, but the short notice made me scramble.”

Helpful Report

(San Diego Floral Design) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The flowers we ordered were never received, and we’ve been unable to contact anyone at Floom to help. We would like a full refund for the flowers.”

Helpful Report

(Designs By David) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Extremely disappointed is an understatement - ordered a "superior" size bouquet full of unique expensive flowers. Received a small sad bouquet of carnations and roses (completely different flower type from what was ordered). Also the order was delayed by a day without any kind of update. Decided to go with FLOOM as an upgrade from other flower deliveries, but this was much worse.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Never received flowers and no email or phone message to recipient. Please adjust this or refund my money. This was my daughter’s 50th birthday.”

Helpful Report

(Ode A La Rose LA) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

Floom is rated 4.4 based on 21,401 reviews