Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Floom responded quickly to my query when flowers weren’t delivered on the day they we supposed to be. FedEx we’re apparently to blame but flowers were delivered the following day and in good order according to the recipient.”

Helpful Report

Posted 3 years ago

“The flowers were delivered after their delivery hours which made me really anxious that they weren't going to be sent out on the day I needed them.”

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

Hi Annie, thanks for your review. We're very sorry the flowers arrived later than expected! We hope we can gain those extra 2 stars in the future!

Posted 3 years ago

“The flower arrangement did not match up to the picture on the website which was disappointing. I also assumed a morning email with an expected delivery window to know when my partner would be surprised rather than wait for a delivery email between 10:00AM and 6:00PM. But appreciated the service.”

Helpful Report

(Ashley’s Flower) - Posted 3 years ago

Hi Bhumika, thanks for your review. We're sorry to hear your arrangement arrived different. In future please send images to support@floom.com within 48 hours of delivery and our CS team can resolve this! We hope to be able to provide delivery windows in the future!

Posted 3 years ago

“Little disappointed as not quite as shown in photo! Also I paid for extra flowers I felt it wasn’t worth the money as looked no bigger than the large!”

Helpful Report

Posted 3 years ago

“The flowers unfortunately were delivered a day late and the note was written as if it was a last minute hurried thing. Words spelled wrong and punctuation forgotten. Pretty disappointed, just wish customer service would have made it right. I’ve had great experiences in the past. This was hopefully just a fluke.”

Helpful Report

Posted 3 years ago

“The flowers were beautiful but were delivered a little late, not a problem in itself but the tracking still said on they way all evening so had to call the recipient and ask, which took away the ‘nice surprise’ element of sending them. In fact the status didn’t change to delivered until the next day.”

Helpful Report

Posted 3 years ago

“I really like the idea of supporting independent florists. But the arrangements offered, although artistically arranged, were sparse and about twice the price of the big name companies’. I don’t feel I got good value for the money I spent.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Thanks for your review Wendy. Our CS team is always on hand to help if you have any queries with your order. Just contact us on support@floom.com within 48 hours of delivery and we'll be happy to help. Hopefully you consider us again and we can make up those extra 2 stars!

Posted 3 years ago

“The flowers itself were fine - however I had written a card to go along (in a foreign language). The card was full of mistakes and it looked like it was written by a child which wasn’t great - I understand that the language was different but I don’t think the message was very difficult to copy if someone would have perhaps dedicated some attention to detail to this exercise.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

Hi Jutta, we're sorry your gift message arrived badly. Please do get in touch with our CS team on support@floom.com with any issues and we are happy to help!

Posted 3 years ago

“I purchased a bouquet of flowers for my mother’s birthday in the UK. I did same day delivery as I knew I could t get it to her on the actual day. The delivery did not arrive on the day scheduled and nobody reached out to me until I enquired about it. I was refunded my same day fee and the service after this was quick and efficient . I would use the service again.”

Helpful Report

(Occasions Florist) - Posted 3 years ago

Sorry your order was missed Karen. I can see you contacted our CS team and they were able to help get this resolved. Thanks for your review and I'll look forward to gaining those extra stars next time round!

Posted 3 years ago

“The ordering process was easy. I got an email asking about substituting some of the flowers and even though I responded right away, I think my response was ignored. Which is fine really, but I thought the communication could've been clearer ("this is what we are doing" vs "what do you think").”

Helpful Report

(Urban Botanica SF) - Posted 3 years ago

Hi Cristina - thanks for your review! I can see we did receive your response to our email regarding substitutions and informed the florist but looks like the team didn't get back to you to confirm, I'm sorry about this. Thanks for your feedback we've taken this on board!

Posted 3 years ago

“Flowers were lovely but when paying for a Sunday delivery you expect the flowers to arrive then not any later”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

I'm sorry your order arrived a day late Evelyn. It looks like it got caught up in a delay with our florist's delivery partner but I'm glad you were happy with them when they did arrive!

Posted 3 years ago

“DISAPPOINTING AS THE FLOWERS THAT WERE DELIVERED WERE NOTHING LIKE THOSE PICTURED ON THE WEBSITE.”

Helpful Report

(The Flower Gallery) - Posted 3 years ago

I'm sorry your bouquet wasn't quite what you'd expected Alice. Please do reach out to our CS team who'll be happy to look into this for you.

Posted 3 years ago

“I think it would be helpful if measurements of the flower & vase are included. The flower arrangement I ordered, turn out to be too huge for the table. Orchids were soft to touch, meaning that they are unlikely to last long.”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Lyndy, thanks for your review. We understand it can be tricky to get an idea of sizing when purchasing bouquets online and we do encourage our florists to include as much information as possible, such as measurements however this can be tricky due to each stems uniqueness.

Posted 3 years ago

“The fact that you can't pick a time slot adds a bit of stress on the customer. Not knowing when exactly the delivery will/should arrive is a bit of a deterent; but the notes were read and delivery was at the time desired so that was awesome just stressful.”

Helpful Report

Posted 3 years ago

I'm sorry you found the lack of delivery info stressful Ariel. Whilst we would love to offer tracking on all of our deliveries, at the moment our florists use a range of delivery methods to fulfil orders however you're welcome to reach out to us in future and we'll make every effort to obtain an ETA for your order.

Posted 3 years ago

“It was a tad past the delivery time and the flowers were different looking then the pics.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

Sorry your delivery was a little late and your bouquet wasn't exactly as you'd expected. Our CS team are always on hand to help with any issues you may have so please don't hesitate to reach out in future.

Posted 3 years ago

“I was a bit bummed because the flowers that were delivered didn't look like the flowers that were shown on the product page - had I known they were going to look like how they looked, I would have ordered something else, especially considering how costly it was. I do appreciate the fast delivery, though.”

Helpful Report

(Blooms By MG) - Posted 3 years ago

I'm sorry your order wasn't 100% as pictured Chelsea. On occasion, where stem availability is low, our florists may need to tweak the recipe slightly to ensure your recipient still receives a high quality arrangement. I'm sorry you weren't made aware in advance and I hope your recipient loved their delivery regardless

Posted 3 years ago

“The flowers themselves were perfect. Exactly as advertised. But I was outraged to discover that despite clearly being a birthday present (as it was mentioned in the hand written personalised note attached) and choosing the option to “leave with a neighbour” if no one was home they sent a text to the recipient that included “Flowers” in the sender name which COMPLETELY ruined the surprised I had intended. I realise they were just checking whether they would be home to receive them but WHY when I had chosen an option for if they weren’t home. There are plenty of neighbours to choose from if the first house they tried weren’t in either. So overall I was left very frustrated and livid that they completely ruined the birthday surprised, ESPECIALLY considering how VERY expensive the bouquet was to begin with. I’m afraid I won’t be using this company again and I warn anyone intending their order as a surprised to leave the recipient contact details blank (as I was under the impression they would only be used if there was an issue with delivery. Not just to inform them of when the “surprise” would arrive. Throughly disappointed and aggravated.”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Jaden, I'm sorry the surprise was spoiled ahead of delivery for your recipient. I've picked this up with the relevant florist to ensure this doesn't happen again in future so thank you for bringing this to our attention

Posted 3 years ago

“The bouque I received today is not look like as the pic on the web. Most of it are not bloomed, they are flower buds. I hope it will be better look a few days latter. But, when it's as a gift, I think who received it will be disppointed.”

Helpful Report

(Jean Pascal) - Posted 3 years ago

Thanks for your review - on occasion, our florists will send stems while still partially in bud which increases the longevity of your bouquet so your recipient can enjoy them for longer

Posted 3 years ago

“Bouquet I selected was all peonies. Saw the bouquet delivered and it was all roses. Would not have chosen this bouquet if I knew it was going to be roses.”

Helpful Report

Posted 3 years ago

“Great service but flowers started to wilt within 1 day.”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,397 reviews