Floom Reviews

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this 3 star because I was grateful they were able to do a same day delivery but I was upset to see with how much the price was for the flowers that didn't look like the picture advertised. :( I mean the flowers weren't AWFUL by all means but I think they could have looked a lot better like in the picture advertised. :\”

Helpful Report

(Flowers By Coley) - Posted 4 years ago

I'm sorry you weren't 100% happy with your bouquet Alina - our CS team are always on hand to help so feel free to reach out to them with any issues!

Posted 4 years ago

“Having previously used Floom and been very pleased, I ordered again to send a gift- a bunch of 10 peonies-no greenery, no vase- for the somewhat exorbitant 90+pounds. But peonies are v special, A few hours later Floom emailed: 'some of the items in your selection are unavailable and the florist will substitute'- there was only 1 type of flower and the only reason I had been willing to pay that price was for peonies, so I rang. The service representative told me oh they would probably sub in peony style roses-frankly a ridiculous price for 10 roses - so I cancelled, and reordered something else, which the recipient said was lovely but I am not sure the exercise was worth the hassle.”

Helpful Report

(Vital Flowers) - Posted 4 years ago

Peonies have a short season and while we do our best to ensure the products available are accurate, some do unfortunately slip through the net and I'm sorry your order was affected Diana. I appreciate you taking the time to leave a review and I hope in future we're able to make it up to you, as we have done on previous orders!

Posted 4 years ago

“While the Bouquet was quite nice it looked nothing like what was advertised and was a lot smaller than it appeared on the website. €73 for a small bouquet of flowers seems a bit ridiculous to me. However, the recipient enjoyed them and thank god is totally unaware of what they were meant to look like or what they cost.”

Helpful Report

(Windmill Flowers) - Posted 4 years ago

Hi Laura, thanks for your review. I'm sorry you felt the bouquet was slightly different compared to what you ordered. Our CS team are always on hand to help so please do reach out if there are ever any issues!

Posted 4 years ago

“The delivery was great but the stems rotted at the bottom in the water and the whole bouquet smelled rotten. We had to put the flowers on an outdoor table because of the smell. They did look beautiful though!”

Helpful Report

Posted 4 years ago

“The flower bouquet that I bought looked prettier in photo that in real life, it was 4 flowers with long stems, disappointing”

Helpful Report

(Lilac & Rose) - Posted 4 years ago

Hi Jessica, thanks for your review. I've reached out to you via email to help you with this further.

Posted 4 years ago

“The bouquet was two thirds yellow and one third red, not a 50/50 bouquet as per the advertised photo.”

Helpful Report

(Bay Leaf Flowers) - Posted 4 years ago

Hi Imran, I'm sorry to hear you weren't 100% happy with your bouquet. I've just reached out to you via email so that we can get this sorted for you!

Posted 4 years ago

“Sadly, my first experience with Floom will be my last. I ordered flowers that were never received; Floom claimed they were (delivered two days late) and sent me a photo of the delivery in front of a blue door. The intended recipient’s door is red, so Floom ultimately refunded the charges (I think; still waiting). I gave three stars because they agreed to refund, but I do not feel confident ordering from them again.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Thanks for your review Cynthia. I'm sorry to hear of the delivery issues you faced with this order although I'm glad our friendly CS team were able to resolve this with a refund for you. While I understand you may be reluctant, I'd love the chance to make it up to you in future.

Posted 4 years ago

“It was very easy to send flowers from the US to UK. Unfortunately the delivery was delayed 2 days. Customer service was good. I was notified of the new delivery date to continue with the order or cancel with a total refund. Just very disappointed that the arrangement is late.”

Helpful Report

(The Village Florist) - Posted 4 years ago

Thanks for your feedback Mary Ann. We are sorry that your order was delayed but glad our CS team was on hand to inform you and choose the best way forward!

Posted 4 years ago

“The flowers looked okay. Little disappointed they were delivered late in the day.”

Helpful Report

(PM Flowers) - Posted 4 years ago

Thanks for your review Lucy. We're sorry your order was slightly delayed but hope your recipient enjoyed their flowers!

Posted 4 years ago

“Good service and flowers arrived on time. However they did not look like the bouquet as advertised online, especially the combination of colours.”

Helpful Report

(Selsey Florist) - Posted 4 years ago

Thanks for your feedback Kimberley. Sorry you were disappointed with your order and substitutions were made. In future, please contact our CS team at support@floom.com within 48 hours and we'll be happy to help!

Posted 4 years ago

“The website was easy to navigate and I liked the prices.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Thanks for your review Gabe!

Posted 4 years ago

“Was able to purchase and send flowers from abroad. Wish I could be more specific for time of delivery as it was from 10am to 6pm and I was delivering to someone who works. Could be nice to have an am or pm option at least. I felt the bouquet was a bit expensive for what it was although could just be prices in London.”

Helpful Report

(Bimba) - Posted 4 years ago

Thanks for your feedback Alexander and Tara. We can't guarantee a specific delivery slot however in future please contact our CS team at support@floom.com and we'll be happy to arrange a specific time with our partner florist where possible!

Posted 4 years ago

“Flowers style is good but quality not good enough for the 900”

Helpful Report

Posted 4 years ago

Thanks for your review Tom - I'm sorry you weren't 100% happy with the quality of your £90 arrangement. Our CS team are always on hand to help with any quality concerns so please do reach out if there are ever any issues in future!

Posted 4 years ago

“unfortunately the flowers were delivered the next day.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Thanks for your review Frederique! We're glad you loved our online check out process but sorry to hear your order was delayed. Our CS team is always on hand to look into issues like this. In future please contact us at support@floom.com and we'll be happy to help.

Posted 4 years ago

“The picture of the arrangement online is not what was delivered. It had some of the same flowers but not really. The vase wasn't clear or as tall as in the picture. For the money I paid I feel the bouquet delivered was disappointing.”

Helpful Report

(Shus Flower) - Posted 4 years ago

We're sorry to hear your arrangement was not delivered as pictured! Our florists have to make substitutions where necessary however in future please contact our CS team at support@floom.com within 48 hours of delivery and we're happy to investigate this for you!

Posted 4 years ago

“First experience with Floom - expensive and a day late.”

Helpful Report

(Flowers By Coley) - Posted 4 years ago

thanks for your review! We're really sorry your order arrived late. Our CS team is always on hand to help with any issues surrounding your order. In future, contact us on support@floom.com

Posted 4 years ago

“The flowers I sent to my grandmother were pretty and undamaged, however I placed the order at least 3 days before her birthday but they did not get to her house until after 5pm. Would have been nice if she could have had them a little earlier”

Helpful Report

(Sadas Flowers) - Posted 4 years ago

Thanks for your feedback Blanca. Our window of delivery is from 10am until 6pm to give our florists enough time to deliver all of their orders. We're sorry it couldn't have been earlier on this occasion!

Posted 4 years ago

“I’m disappointed it did not look like the picture at all. I understand a minor tweak but it was not the same at all. The vase was basic/clear, a completely different style and color than shown in your photo…different flowers.. and it was missing a whole color.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Thanks for your review Monica. We're sorry to see you were disappointed with the arrangement you ordered. Our CS team is always on hand to help at support@floom.com. Whilst some cases are time sensitive we always do our best to help!

Posted 4 years ago

“Great selection and promise of same day delivery. However it was impossible to get ahold of customer service to confirm the delivery would arrive on time. And a complete lack of tracking. I did receive an email later that evening saying the delivery was made but not if it was left or accepted. My order was very time sensitive as my recipient left town the next day for a week. I don't think I'll order from them again for this reason.”

Helpful Report

(Not Just Flowers) - Posted 4 years ago

Hi Nicole, Thanks for your review. We're sorry you were not able to get in contact with us. We have a CS team on over 18 hours of the day! Please always contact us on support@floom.com or pop us a call and leave a voicemail and someone will get back to you. Team Floom

Posted 4 years ago

“The flowers were fantastic but unfortunately came with no instructions for care. This meant we left them in the decorative bag for too long (roughly 48 hours) before transferring them to a vase. There could have been a small card attached giving some basic information and instructions. Disappointing.”

Helpful Report

Posted 4 years ago

Hi Alex, Thanks for your review. We're glad you loved your flowers! All of our orders are sent by our local partner florists and we recommend including care instructions however in future please contact our CS team at support@floom.com and we can get these for you! Team Floom

Posted 4 years ago

Floom is rated 4.4 based on 21,397 reviews