Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gift was supposed to arrive by Monday at 6pm but nothing happened until Tuesday. On Tuesday morning, I received a email notifying that my order has been delivered...However! I waited two more hours until I asked my friend if she received anything (it was a birthday gift) but unfortunately she didn't. Only after calling your customer support my order arrived on Tuesday afternoon (24 hours late). I'm not sure it would have even arrived at all if I wouldn't make the phone call. The plant didn't really look like in the pictures.”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Roni, thank you for your review! We are sorry about the delay with your delivery, this is not the service we aim to provide. I am also sorry to hear that the plant looks different than advertised. I have emailed you regarding this, so that we can resolve this for you. Hope to hear from you soon.

Posted 4 years ago

“Easy order process. Peonies died before they came out of their buds though.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

I'm glad to hear you found the ordering process a breeze but I'm sorry you didn't get to fully enjoy your peonies Spencer. Our Customer Support team are always on hand and happy to help - if you respond to your order confirmation email with a photo of the bouquets they'll be able to take a closer look.

Posted 4 years ago

“Flowers were nice, but did not look like photo. Some of the flowers weren’t very fresh.”

Helpful Report

(French Florist LA) - Posted 4 years ago

I'm sorry to hear you weren't 100% happy with your bouquet Brianna. Our Customer Support team are always on hand and happy to help so please do reach out to them on support@floom.com with photos so that we can take a closer look.

Posted 4 years ago

“Floom is OK, they're charging premium amount for the flowers, and are trying to provide premium services but they're not at that level yet. I ordered 169$ arrangement and the delivered bouquet was different from the photos and was truly awful, I had to apologize to my gf multiple times and order a different bouquet. I didn't ask for a refund but floom in my opinion should have given me full refund they only provided 20% refund.”

Helpful Report

(Albert N Floral) - Posted 4 years ago

I'm sorry you weren't 100% happy with your flowers Narek. I do hope we'll get the chance to make this up to you in future!

Posted 4 years ago

“I ordered same day delivery flowers from a store and was then informed a few hours later that they didn’t have it in stock and in turn I was too late to order same day deliver from somewhere else. The bouquet did look fabulous though and I know I would be giving 5 stars had a received it”

Helpful Report

Posted 4 years ago

“Flowers were a little smaller than I had thought they would be so I did feel slightly short changed. Delivery man was over an hour late which was unfortunate as I had scheduled them specifically for an event. Real shame. Great concept tho and if delivery and price was sharpened up I would use again.”

Helpful Report

Posted 4 years ago

“Quality of the flowers were good but disappointed by the quantity. Improve the page by showing the different size arrangements for each price bracket.”

Helpful Report

Posted 4 years ago

“Rather disappointed- way more foliage than flowers.”

Helpful Report

Posted 4 years ago

“Bouquet that was delivered did not look like the bouquet online. Arrangement was missing a couple of the flower varieties so it did not have the colorful appearance that was expected. At first glance of the photo I thought the wrong arrangement had been sent.”

Helpful Report

(Flores) - Posted 4 years ago

“Sadly, the flowers were very different from those pictured. Different pinks (pale pink in the picture, but barbie pink in reality) and different flowers and greens! The positives are that the bunch that arrived was nevertheless still lovely and my grandmother was very happy.”

Helpful Report

(The Village Florist) - Posted 4 years ago

“Picture better than real”

Helpful Report

(Bloom Couture Studio) - Posted 4 years ago

“My order arrived later than promised. The reason I ordered from Floom was because of the delivery date…”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“Good service, but flowers were not the nicest”

Helpful Report

(QG Floral) - Posted 4 years ago

“Was ok delivery was an issues and flower are ok for 70”

Helpful Report

(Pinks And Roses London) - Posted 4 years ago

“I think Floom is a great service however I was let down this time, last minute, when they were unable fulfill my order. I will say however that their customer service was very apologetic & quick to do so, so hoping this is a one off.”

Helpful Report

(XOXO Florist) - Posted 4 years ago

“The flower combination was very nice. However too few flowers for the price, it is overpriced.”

Helpful Report

(Sunny Florist) - Posted 4 years ago

“Unfortunately the flowers were left in the mail room without notifying the recipient so they were a bit wilted when discovered.”

Helpful Report

Posted 4 years ago

“I was not that impressed about the flowers considering how expensive they were.”

Helpful Report

Posted 4 years ago

“I ordered and paid for a delivery to be given the day after Mother’s Day but my order never arrived. Thankfully but unfortunately I was able to receive a full refund back and a redelivery a few days later. Excited for her to receive.”

Helpful Report

Posted 4 years ago

“Great flowers - however, order was delayed by one day.”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,397 reviews