Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,396 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy process and a site with a ton of options- however the bouquet I selected online was pretty different than what was delivered!”

Helpful Report

(Ashley's Flowers) - Posted 3 years ago

Hi Victoria I'm so sorry to read about this. I understand the order you received wasn't what you ordered. I'm keen to start the process of an investigation with the florist. I've sent you an email to confirm this process.

Posted 3 years ago

“Smooth and fast delivery. Pity the flowers were not in good shape upon arrival - three of them had fallen off :(”

Helpful Report

(Saint Flowers) - Posted 3 years ago

Hi Karen I'm so sorry that you're disappointed with your order. I'm keen to investigate this matter with the florist. I'll be sending you an email to confirm this process. I hope to have a resolution for you in the next 24 hours.

Posted 3 years ago

“The process of ordering was easy but bouquet was a bit different from the picture as the roses (4 of them) were the only flowers that were in bloom when arriving while the other flowers were still closed. It looked a bit disappointed. A week after delivery, the lillies are finally starting to open but the other flowers still haven't bloom yet while the roses are withering... Which there would have bloom all together.”

Helpful Report

(Daily Flowers) - Posted 3 years ago

Hi Mariska I'm so sorry to read that you were disappointed with your order. I'm keen to get this issue resolved. I'll be starting an investigation with the florist and hopefully aim to have a resolution within 24-36 hours. I'll send an email to you confirming this process.

Posted 3 years ago

“It was ok, but overpriced for the quality.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Eric Thank you for your 3* review. I understand the order was overpriced and didn't match the quality. I'm keen to get investigated into this matter. If you can send pictures to support@floom.com - we can then raise a complaint. I look forward to receiving your email.

Posted 3 years ago

“Unfortunately I experienced some issues with delivery. Delivery was expected on Tuesday, on Wednesday I received an email saying it had been delivered, but the recipient could not find the delivery anywhere. Finally on Friday the package mysteriously arrived on her front porch (which had been searched the previous two days). On the plus, the plant is beautiful and in good condition. I do understand that not every delivery can go smoothly 100% of the time and am glad the plant arrived in the end. Hopefully it will go smoother for future customers.”

Helpful Report

Posted 3 years ago

Hi Rebecca I'm sorry that you have been disappointed. I understand that your order is not delivered. I can see that you've been in touch with the Customer Services Team. You have received a response 39 minutes ago. Please can you confirm (and respond to the email) if the recipient's address is ok? Hopefully, we'll be able to resolve your issue very quickly today.

Posted 3 years ago

“I gifted some to a friend and there were 4+ fewer roses than in the pictures and I paid for the supreme bouquet. It was beautiful, but it did not look different from the cheaper ($77 vs. $114) version that I received from a friend on my birthday.”

Helpful Report

(Ashley's Flowers) - Posted 3 years ago

Hi Patricia Thank you for taking the time to review Floom. Im sorry that you're disappointed with your order. To take this matter further, the Customer Services Team will need to contact the florist so we can dispute this. I'll be sending you an email with further details to follow up on this complaint. I hope we are able to redeem ourselves should you choose to order with us again.

Posted 3 years ago

“i may have been very happy with my order had the florist paid attention to the delivery date and not delivered two weeks early! at least they volunteered to deliver it again on the requested date.”

Helpful Report

(Urth Gardens) - Posted 3 years ago

Hi Ellen Im really sorry your order was delivered early. I believe you had contacted us about this. The florist sincerely extends their apologies and will be delivering your order on the date requested.

Posted 3 years ago

“Was delivered earlier than requested.”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Wendy Thank you for taking the time to review Floom. I'm sorry that your order was delivered earlier than requested. Unfortunately, due to the differing delivery routes of all of our florists - we cannot provide an ETA of delivery nor can we accept time specific requests. Regardless, of this, I hope that the recipient enjoyed the gift of blooms from you.

Posted 3 years ago

“Easy to use - nice flowers too. The gift was supposed to be a welcome to someone on their first day in a new job, so I was a little disappointed that the flowers were delivered on the stroke of 6pm, just as they were leaving the office...”

Helpful Report

(Windmill Flowers) - Posted 3 years ago

Hi David Thanks for taking out a few minutes to review Floom. Im sorry that you were disappointed about the order not being delivered earlier in the day. Unfortunately, we cannot guarantee an ETA. The delivery window for all florists is between 10am to 6pm. I hope that the recipient enjoyed their welcome gift for the end of their first day in their new job.

Posted 3 years ago

“The flowers looked great but the delivery was a day late.”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

Hi Rotem Thank you for reviewing Floom. Im sorry that your order was a day late. Im keen to have this issue resolved. Ive emailed you a response regarding this query.

Posted 3 years ago

“Delivery was not completed by the time they said it would be, communication from florist was limited (did not send an email when order was en route as had been noted on the Floom site, only when delivered.) Reached out to Floom for assistance as wasn't sure if order had even gone through and they were not able to provide any intel.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Liza Thank you for writing a review. Im sorry that there were issues with your delivery. You have been in touch and the Customer Services Team have communicated and provided a resolution.

Posted 3 years ago

“The order was not delivered on the selected date. Therefore ruining a birthday present. However the support team was quite responsive: the delivery charge was removed and a discount code was offered. Overall I may use them again in the future as it seems they are serious about this.”

Helpful Report

Posted 3 years ago

Hi Marta Thank you for taking the time to review. I'm really sorry your order was delivered late. I understand that your order was a birthday gift. I believe you've been in communication with the Customer Services Team. We're keen to provide a resolution for you. I've emailed you. Hope the recipient loved their gift of flowers.

Posted 3 years ago

“Good service and great range of bouquets. Upgraded to the bigger version of the flowers I chose. Sadly they didn’t look any bigger than the small version!”

Helpful Report

Posted 3 years ago

“The service was quick and easy to use (this I appreciate especially as we ordered a sympathy bouquet on Christmas Eve…) Unfortunately the bouquet received didn’t look like the one in the photo. I understand making changes to flowers based on availability, but this time it lost the mood of the bouquet. Too bad as it was very expensive and the mood didn’t meet the occasion. I would also appreciate knowing what bouquets come with vases in this site as for me, when ordering is often needed. Thanks.”

Helpful Report

Posted 3 years ago

“After placing our first company order of around £100 through this marketplace, and entering an email to get free delivery) checkout did not deduct deliver cost. Customer services were contacted but didn't want to know. Unfortunately, they have now lost a potential customer who orders 30 to 40 flower deliveries each year.”

Helpful Report

Posted 3 years ago

“Unfortunately the site allowed me to place an order that subsequently couldn't be filled and I did receive a very prompt refund advice.”

Helpful Report

Posted 3 years ago

“Whilst I appreciate that "delivery might occur outside given parameters at busy times" I paid for flowers to be delivered between 8am and 6pm and they were not delivered until almost 9pm at night!”

Helpful Report

Posted 3 years ago

“Great service but flowers were extremely small for £80+ order. Thanks very much for getting flowers there on time though.”

Helpful Report

Posted 3 years ago

“Only white roses used - not pale violet as advertised. Also appeared significantly smaller than it appeared and one would expect for £60. Still a nice bunch of flowers but a little disappointing when you’re expecting something special for a 30th birthday.”

Helpful Report

Posted 3 years ago

“I would not recommend. The bouquet Was nothing like the picture. I paid $200 for a bouquet that was full of flower to only get sparse stems vaguely resembling the actual product advertised.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,396 reviews