Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,485 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 8 months ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 8 months ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Good order delivered next day late afternoon”

Helpful Report

(Monstera Floral Design) - Posted 8 months ago

“up to standard and communication are well received”

Helpful Report

(Gardenia Of London) - Posted 8 months ago

“The flowers were beautiful—better than I expected—the delivery was on time, and that the note I wrote to the recipient was hand written was a very nice touch. I will definitely be using them again!!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 8 months ago

“Absolute beautiful, I could not have been happier. Thank you floom”

Helpful Report

Posted 8 months ago

“Delivery was as promised and arrangement was beautiful. Would definitely recommend”

Helpful Report

(Le Jardin Rose) - Posted 8 months ago

“I give 2 stars and not 1 because the roses were nice. But the presentation, packaging, paper was not good and was not the same quality, colour, etc and you could tell everything was set up to fast and carelessly. Also they didn't want to change the delivery address even though the flowers were not even prepared. For the price it is a bit of a joke.”

Helpful Report

(Rushes) - Posted 8 months ago

Dear Hector, Thank you for taking the time to leave a review. We are so sorry to hear that you were not happy with the delivery of your flowers. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Bad qualtiy and very different from what is on the website picture”

Helpful Report

(Flower Of The World) - Posted 8 months ago

Dear Anastasia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. As we could see, our customer service advised about this, via email. If you have any further queries for them, please do not respond to the last email sent. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“I continue to rely on Floom for the curated selection of local florists in the UK. The selections have always been unique and excellent. Deliveries have always been timely and done with care. My recipients have been delighted, every time. Thank you.”

Helpful Report

(Zita Elze) - Posted 8 months ago

“Not seen them myself as in hospital but wife loves them so thanks”

Helpful Report

(Mad Lilies) - Posted 8 months ago

“We sent our daughter and my mother FLOOM Valentine arrangements in Dallas. The both were thrilled and sent pics of the gorgeous flowers. Looking forward to our next purchases from FLOOM.”

Helpful Report

(Rachel Cho Floral Design) - Posted 8 months ago

“Didn’t get no flower sent for Valentine’s Day. Got a refund though. Now I’m single 😂”

Helpful Report

(Monstera Floral Design) - Posted 8 months ago

Dear Calum, Thank you for getting in touch. We apologies for the inconvenience caused by not having the order delivered. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“+++++++++++”

Helpful Report

(Red Floral Architecture) - Posted 8 months ago

“Gorgeous flowers delivered to my wife for Valentine's day v complete with card. Wrapped nicely in a standing paper bag in a water bag. She was so happy”

Floom 5 star review on 16th February 2025

Helpful Report

(Camiko Flowers) - Posted 8 months ago

“Easy to use website with lots of choice. The flowers that arrived were beautiful.”

Helpful Report

(F For Flower) - Posted 8 months ago

“The order never arrived”

Helpful Report

(Flowers On The Ave) - Posted 8 months ago

Dear Aris, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused. As we could see, there was a full refund provided for the order. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Terrible service and ruined valentines day. I purchased flowers from this website and paid extra for same-day delivery which was promised if I placed my order before 1pm. I ordered before 9am. The order was not delivered at all - they cancelled and said they were too busy. Issue is, they only cancelled the order the day after Valentines so I wasn't even able to make alternative arrangements and purchase from another store because they kepy saying it would be delivered. Horrific service and experience. Stay away.”

Helpful Report

(Flowers By Coley) - Posted 8 months ago

Dear Andrea, Thank you for your time to leave us a review. We can not apologies enough for the inconvenience caused. Our partner florist have had issues with the logitstics and this lead to inability to deliver the order on time and the delay to update us and you. We would you love to see you back and make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Semi quick and semi reliable - only problem was the pictured product I thought I was purchasing was very different than what was sent, usually not a complainer because I understand they use florist nearby to create the product but this time it looked like someone went to a field and hand picked some roses and threw it in a brown bag.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 8 months ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our systems and we could not see any complaints raised to us about this. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 8 months ago

“Minimum has to be 1 star but this service was truly 0/5 stars. I ordered flowers two weeks ago and they were not delivered on the day they were supposed to. Customer service assured me even though there might be delays it would be delivered in the delivery window (which I have a screenshot of). I received no notification of potential delays until I contacted customer support. After being assured the flowers would be delivered by 6 pm, I decided to not buy flowers elsewhere which I could have done. At 6 pm customer service says to wait until the next day and my delivery ultimately got cancelled. If you cant deliver flowers even if they were ordered two week prior, then what is the point of ordering ahead of time. I will never use your service again and will be telling everyone how awful this service was.”

Helpful Report

(Flowers On The Ave) - Posted 8 months ago

Dear Arasan, Thank you for taking the time to share your thoughts. We are truly sorry to hear about your recent experience and the frustration it has caused. It’s clear that we fell short in our service, especially with our florist partner's communication around your order. We understand how important timely delivery is, and we sincerely regret the delays you faced after placing your order well in advance. Your feedback is invaluable, and we are currently reviewing the situation with our team to prevent similar occurrences in the future. We are committed to resolving these issues as we work to improve our services. We hope that you might consider giving us another chance in the future to provide you with a better experience. Warm wishes, Floom Team

Posted 8 months ago

Floom is rated 4.4 based on 21,485 reviews