Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,486 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered perfectly as I requested, 5 stars”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 9 months ago

“Beautifully flowets”

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(Eleanors Florist) - Posted 9 months ago

“Beautiful and fresh flowers. Will surely order again.”

Floom 5 star review on 6th February 2025

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(Noble Garden FC) - Posted 9 months ago

“I was quite happy with the flowers as the recipient sent me a picture of it. However, i was disappointed with the service. Even though I had requested an earlier delivery as possible, it only arrived in the evening at close to end of your delivery day. I am very disappointed with this as it was the recipient’s special birthday and most of the day was gone for her to enjoy it. Luckily she received it before she went out for dinner and away for the weekend. I had ordered it 2 days ahead and contemplated whether to deliver one day ahead but then it is not on her birthday. Not very happy with the service is the answer.”

Helpful Report

(Lilac And Bloom) - Posted 9 months ago

Dear Karen, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the service. Unfortubately, we can not gurantee a specific time for delivery. Our orders are delivered between 10 AM and 6 PM. Warm wishes, Floom Team

Posted 9 months ago

“Great selection and customer service”

Helpful Report

(Flower Station) - Posted 9 months ago

“I paid £84 + postage and packing. I received a small bouquet of flowers which I felt was in a poor state. I fed this back, but felt the result was unsatisfactory. I won’t be using floom again.”

Helpful Report

(Botanique Workshop) - Posted 9 months ago

Dear Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you were are not happy with the flowers delivered. We have chased the email history that we have with you and we can see that the roses delivered had the guard petals a bit damaged. As our colleagues advised, the guard petals are the thick and robust outer petals that grow on fresh-cut roses. They help protect the integrity of the rosebud as it opens and blooms, protecting the delicate inner petals from harm as the flower grows. These are the reasons why our partner florists are not removing them before delivery. In terms of the size of the bouquet, this has been sent as advertised on the website with 2 pink roses, 2 x Purple Waxflower, 1 x Pink Lisianthus, 3 x Pink Gerbera, 2 x Chasmanthe and 3 x Ruscus. We are sorry for any inconvenience caused and we would lobe to welcome you back. Warm wishes, Floom Team

Posted 9 months ago

“the plant i chose arrived as expected!”

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(Sunny Florists) - Posted 9 months ago

“I've ordered several times from Floom, often for last min delivery. Flowers always arrive on time, customer service is responsive if smthn seems wrong, and they're always so beautiful. Thank you!”

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(Flùr Flowers) - Posted 9 months ago

“Lovely flowers delivered”

Floom 5 star review on 3rd February 2025

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(PM Flowers) - Posted 9 months ago

“Flowers arrived faster than expected and were in great condition!”

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(Verdure Floral Design) - Posted 9 months ago

“I have been using Floom for a couple years. Bearing in mind that in many cases they are relying on independent florist partners to fulfill orders, the quality and consistency of flower bouquets have been good. On the rare instance when orders have fallen below expected quality Floom as stepped up and made good on the order.”

Helpful Report

(Love And Blooms) - Posted 9 months ago

“Unfortunately, Floom did not come through for me. Late on the day my order was to be delivered to the recipient, I received an email telling me that a local florist could not be found to carry out the order. It was too late for me to find an alternative. A refund was offered and no option for delivery on another day. It was very disappointing.”

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(Ruta Flowers) - Posted 9 months ago

“Beautiful flowers and thoughtful delivery.”

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(Amelia Rose Floral Couture) - Posted 9 months ago

“Checked I was happy with order change. Arrived on time. Recipient delighted.”

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(Gardenia Of London) - Posted 9 months ago

“great service”

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(Flùr Flowers) - Posted 9 months ago

“It was a wonderful experience! Next day delivery, great choice of flowers and the very bouquets I chose we really beautiful and impressive! I sent them from abroad on my daughter’s birthday and she said:I’m like flying in a cloud of love!!! And that was exactly what I wanted to pass her when I was sending them! So, thank you, Floom, for the flowers which really bring our feelings to our beloved ones😀”

Floom 5 star review on 29th January 2025

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(Stems Wilder) - Posted 9 months ago

“Easy and great service experience! I will be back.”

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(Essence) - Posted 9 months ago

“Flowers were exactly like the picture, delivered quickly and absolutely beutiful”

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(Windmill Flowers) - Posted 9 months ago

“Floom delivered the selection on time and the arrangement was just what I ordered”

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(Gardenia Of London) - Posted 9 months ago

“Wonderful !”

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(Ode A La ROSE) - Posted 9 months ago

Floom is rated 4.4 based on 21,486 reviews