Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not delivered on date requested and no update on delivery the day after. Speaking to the recipient the flowers had not turned up after 2days.”

Helpful Report

(Flowers With Love) - Posted 3 years ago

Hi Roopal Thank you for reviewing Floom. I'm sorry to read that your order wasn't delivered. Unfortunately, due to unforeseen reasons, the florist couldn't deliver your order. I understand our Customer Services Team did reach out to inform you of this information. Either way, I'm sorry that your order was cancelled and I hope we can redeem ourselves should you place an order in the future.

Posted 3 years ago

“The flowers were never received.”

Helpful Report

(Heart And Soul) - Posted 3 years ago

Hi Julia I'm so sorry to read your review. I've looked into your order and I can see there has been an issue. I'm keen to get this issue resolved for you. Please find an email from the Customer Services Team investigating this matter for you.

Posted 3 years ago

“Totally disappointed and will never use it again. It cancelled my order in the last minute and you know how disasters would be! Don’t risk it !!”

Helpful Report

(Mad Lillies) - Posted 3 years ago

Hi Hei I'm so sorry to read that you're disappointed with your order. I understand that your order was for delivery on New Year's Day. Unfortunately, there were no florists open in the country on this day. I understand that the Customer Services Team did relay this information to you and provided a resolution. Either way, I hope we can redeem ourselves in the future should you place an order.

Posted 3 years ago

“I live overseas and ordered a bouquet for my friends birthday and after two days, my order was cancelled. Very disappointed that alternative arrangements weren’t made to get the flowers to my friend, even if they would be late.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

Hi Kristin I'm so sorry to read about your disappointment with your Floom order. I understand that you had requested this delivery for 1st January 2022. I apologise here but no florist was available to deliver these flowers in the country on New Year's Day. Alternative arrangements were not possible to make as all florists were closed. I'm sorry this was this case. I hope we can redeem ourselves in the future should you shop with us again.

Posted 3 years ago

“Ordered flowers on new years eve on the guarantee that they would be delivered on new years day. Having paid extra to do so, I got an email at 2pm on the day of delivery to tell me that they couldn't fulfil my order and were refunding the money. Thanks Floom - you were about as useful as a chocolate teapot.”

Helpful Report

(Village Flowers) - Posted 3 years ago

Hi John I'm so sorry to read about your disappointment with your Floom order. I understand that you had requested this delivery for 1st January 2022. I apologise here but no florist was available to deliver these flowers in the country on New Year's Day. I'm sorry this was this case. I hope we can redeem ourselves in the future should you shop with us again.

Posted 3 years ago

“Strongly recommend to avoid. Appalling from start to finish. Ordered flowers for my sister's birthday to arrive on New Year's Day. No flowers delivered on time or at all, leaving one very disappointed sister. After I emailed in the evening, they told me to wait 24 hours for a response. 24 hours later they tell me that the flowers were not in fact available, but they can arrive on 4 January, so 3 days late. Then no offer of any reasonable resolution, save a 10% discount on a future offer, which I will clearly not be using. Much better flower delivery companies out there, that do not wrongly advertise available deliveries / actually organise the delivery of the flowers you pay for / properly resolve issues when things do go wrong.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Benjamin I'm sorry to read about your disappointment in your review. I understand that you had ordered for 1st January 2022. All efforts were made to try to find alternative arrangements for an available florist to deliver. Unfortunately, the majority of the florists were closed at this time of the year. That's why 4th January date was offered as florists were available to deliver for this day. I'm so sorry that you had a disappointed member of the family - this I can understand. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“What to say, they canceled the delivery the day before.”

Helpful Report

(The Fleur At Fornham) - Posted 3 years ago

Hi Valentina Thank you for taking the time to review. I understand that your order was cancelled. I can see The Customer Services Team contacted you regarding flower substitutes but as it was New year's Eve and we didn't hear from you by 3:30pm. As a result, the order had to be cancelled as the florist wouldn't have been able to deliver your order in time. I'm so sorry about this. I hope in the future, we can redeem ourselves should you place an order.

Posted 3 years ago

“My friend never received her flowers”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Harriett I'm so sorry to read about this in your review. I'm keen to get this sorted for you. The Customer Services Team have emailed you to look into this matter further with yourself and the florist. I'm confident this issue will be resolved for you.

Posted 3 years ago

“Ordered flowers with a promised delivery of same day. Floom failed to deliver same day, and no one from customer service replied to my messages checking in. Then when they finally responded it was clear they actually have no ability to guarantee what florists are going to do and are simply an intermediary trying to profit off offering a service they can’t (and aren’t even trying to) actually provide. Save yourself the headache and just order direct from your local florist.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Lily I'm sorry to read about your experience. I understand you were disappointed with your order as the delivery didn't happen on 1st January 2022. I understand Floom Customer Services Team has been in touch with you and did try to provide alternative days for delivery as all florists were closed on 1st January 2022. Floom Customer Service Team have now provided a resolution for you. I hope that we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Absolutely dreadful flowers that looked nothing like the image and extremely expensive for what was received. Customer service was good - except I have not heard back from them since Friday. Hopefully I will have contact next week but I was only offered a 30% refund. The flowers were not worth the amount I paid even with the discount. Will never use again.”

Helpful Report

(The Flower Fairy) - Posted 3 years ago

Hi Sarah I'm so sorry for the disappointment you have experienced with your order. Since your review, I understand Floom Customer Service Team have communicated with you and explored this issue further with the florist. I understand that an amicable resolution was achieved. I hope in the future, we can redeem ourselves should you wish to order with Floom.

Posted 3 years ago

“My flowers simply never arrived. This service is either a scam or horribly run. I ordered flowers for family in California on Dec 14 and they never received them. I had to engage my bank to cancel funds 10 days later and then chase FLOOM to find out what happened. They apologized and offered me a 10% coupon on my next purchase. There won't be one! Do not use this service.”

Helpful Report

(Studio C Florals) - Posted 3 years ago

Hi Greg I'm sorry for the disappointment I can read in your review. I understand Floom's Customer Support Team based in the US tried to contact you regarding your order. Unfortunately, this situation was out of their hands as due to unforeseen reasons the florist couldn't fulfil your order. Therefore, as a result, your order was cancelled and a refund was provided. When this happens - we cannot place another order as the refund has been provided. I'm so sorry this happened and I hope should you place an order with Floom in the future that we can redeem ourselves.

Posted 3 years ago

“My delivery was supposed to arrive on 30th but the status is still with the florist. Very disappointed. My order was short notice however I picked your florist purposely as they guaranteed next day delivery. I have requested a refund however I still haven’t heard anything.”

Helpful Report

(The Bloom Room) - Posted 3 years ago

Hi Heather Im so sorry for the disappointment experienced with your order. I understand Floom Customer Service Team have been in touch with you to investigate this matter. I believe this review was written 11 days ago. However, since then - your refund has been issued and your query has been resolved. I hope we can redeem ourselves should you wish to shop with Floom in the future.

Posted 3 years ago

“I placed an order on December 29th for delivery on January 1st. My credit card was charged immediately - these flowers were for my niece's 21st birthday and no flowers have arrived. I have not been able to contact anyone due to the time of year. I am extremely disappointed, and its doubtful I will be able to obtain an refund. Next time I will only use local florists known to me.”

Helpful Report

(Bamboo Flowers) - Posted 3 years ago

Hi Theresa I'm sorry to read about this in your review. I understand that you had specified for the delivery of your order for the 1st January 2022. The Customer Service Team did contact you to ask if you would like delivery of your order on the 31st December as the next day the florist was closed. As we didn't hear from you, we had to cancel your order and provide a full refund. You should receive this within the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I asked for a refund four times and I never received a reply. I got an email that my flowers were delivered late but they were never delivered. I disputed the charge with my credit card company. This is the worst service I have ever received”

Helpful Report

(Park Florist) - Posted 3 years ago

Hi Rotem et al I'm sorry for the disappointment caused with your order. I have read through your emails and understand that your order was time sensitive. As a result, you had requested an immediate refund. This we couldn't process as we have to investigate the matter with the florist. I can see that the Customer Services Team were engaged with dialogue with you and your refund would've been issued to you. However, you have now proceeded with the Credit Card company. I assure you we would've refunded your monies - had you given us the time to conduct our investigation. Either way, I hope we can redeem ourselves should you wish to place an order with us in the future.

Posted 3 years ago

“Never ever use this florist - absolutely hopelessly run business - I ordered a delivery of flowers for a 50 th birthday and 3 days AFTER they were supposed to deliver them they emailed to say there was a delay and did I mind waiting another week to get them, what a hopelessly run business and obviously I did mind the flowers being delivered 10 days later than the actual birthday. Which they must have realised since there was a note with the delivery but it must be run by an idiot.”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hi Victoria I'm sorry for the disappointment caused. I understand your order was for 27th December and the Customer Services Team had kept in communication with you at all times regarding your order. Looking at the communication - I can see that as an alternative arrangement couldn't be offered as at this time of the year majority of the florists were closed. An alternative day later in the new year was offered as florists shops are open then. As a result, as your order was time-sensitive - a full refund was provided. I hope in the future we can redeem ourselves should you wish to shop with Floom again.

Posted 3 years ago

“Horrible company. Flowers were never delivered and nobody processes a refund. Would not recommend this company to anyone”

Helpful Report

(Sofi La Fleur) - Posted 3 years ago

Hi Suss I'm sorry about the disappointment you experienced. I understand you have been in touch by email with the Customer Services Team. The Customer Services Team did inform you about your order and cancellation. I can also see in the communication that a refund was issued 1 day later. This hopefully you have received now as it does take 5-7 working days to receive in your account. I hope in the future we can redeem ourselves should you wish to order with Floom again.

Posted 3 years ago

“This bouquet was delivered in a complete different style! Eventhough we were notified there will be some small substitutions based on the market, I was still expecting a similar look and feel. But instead my friend just received some basic roses. Unfortunately was very unsatisfied with this order.”

Helpful Report

Posted 3 years ago

“Flowers never arrived on the date requested. No reply or refund from Floom. Still no flowers. 60 pounds spent”

Helpful Report

Posted 3 years ago

“My niece, the recipient, sent me a photo of the flowers and they were really beautiful, although not the ones I ordered. Thanks, V.B.”

Helpful Report

Posted 3 years ago

“I ordered with Floom in an attempt to patron a local business and was very disappointed by my experience. Although my order was marked as "delivered", I found out several days later (after many emails back and forth with customer service) that it had NOT been delivered by the 3rd party vendor. This was a condolence bouquet and was not received for over a week after it had been ordered. Very unhappy with my experience with Floom and will not be utilizing their service again.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews