Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am quite disappointed with the responsiveness and quality of customer service that I received with this order. I understand I had a same-day delivery and coordination can be difficult, especially given my delivery's timing constraint; however, I truly received the bare minimum in terms of customer service. In fact, I second guess whether your team actually tried to contact the florist at any point. As a business that provides the service of being an online marketplace for local floral businesses, I would expect end customer service and communication with florists to be among your top capabilities and highest priorities. So, while I won't be using Floom again or recommending it to anyone, I hope that this feedback is helpful.”

Helpful Report

(Nigella SF) - Posted 3 years ago

Hi Ryan Thank you for your valuable comments and review. I've explored your case and can see that you had contacted the Customer Services Team. I can see that both of you were engaged in continuous dialogue. In terms of your order, an order cannot be cancelled straight away. I know this may be frustrating on your part. However, we have to contact and investigate issues with the florist. Unfortunately, at the slow time of the year - this took longer than we anticipated. I'm sorry, this was the case. I hope in the future we can redeem ourselves should you place an order with Floom.

Posted 3 years ago

“Delivery was supposed to be on Jan. 10 but wasn't delivered until Jan. 13 Edit: Floom responded to my review with "While your order was delayed, I can assure you this was flagged on the day. However, due to unforeseen reasons, the florist couldn't fulfil your order on the day". So I just wanted to add I put in the order on the 9th to be delivered on the 10th, my sibling had ordered on the 10th and their order was delivered on the 10th. Both of our orders came from the same florist and went to the same address, so obviously the florist was able to fulfil my order on the 10th but somehow missed it. The flowers were beautiful (Kendall Flower Shop in Cambridge, MA), ordering through Floom was convenient, but be aware that the delivery time isn't guaranteed and Floom won't own up to their mistakes or notify you that there's a delay.”

Helpful Report

Posted 3 years ago

Hi Eugenia Thank you for taking the time to review Floom. I understand your order was delayed. I'm sorry, this was the case. While your order was delayed, I can assure you this was flagged on the day. However, due to unforeseen reasons, the florist couldn't fulfil your order on the day. This I extend my sincere apologies for. I hope your gift of blooms was enjoyed by your recipient.

Posted 3 years ago

“I ordered a same day delivery to a business and the florist attempted to deliver at 7:30 in the evening. Therefore I had to pay the delivery charge twice to have flowers delivered the next day.”

Helpful Report

(Lorena Eni) - Posted 3 years ago

Hi Arden I'm sorry to read about your disappointment with the order. I understand that you had placed an order for delivery to a business address. One of the aspects we cannot guarantee is ETA as each florist have their own delivery plans. As the delivery address was business - this closed for 6 pm. As a result, the delivery couldn't be made. The florist will usually take their flowers back to their shop then leave in an unsafe place that will ruin their designs. As a result of this, the delivery charge was added again the next day as the first delivery attempt failed. Either way, I hope your gift of blooms was enjoyed by your recipient.

Posted 3 years ago

“I was so disappointed with the service. They did deliver the bouquet on time but the actual flowers they delivered were SO different than the ones I ordered. They looked so ugly and I was so upset that they were delivered for my sisters anniversary.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

Hi Shifra I'm so sorry to read this. I understand your recipient didn't receive the order you had received. I can see that you've been in touch with the Customer Services Team. They have taken on board your comments and investigated this with the florist. I understand yesterday a resolution was provided. I hope this can make us redeem ourselves.

Posted 3 years ago

“Incredibly disappointed. I ordered a bouquet and even spent the extra money for the "supreme" version only to receive an arrangement that looked nothing like what I ordered. I understand arrangements aren't exactly as the picture portrays, but the bouquet delivered didn't have any of the same flowers or color scheme like the one I ordered.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Sydney Im really sorry to read about your disappointment with your order. I'm keen to get this issue resolved. I'll need to contact the florist to investigate this matter further. Ive now sent you an email to start this process and hopefully provide a resolution for you.

Posted 3 years ago

“Cancelled the night before delivering for my mothers birthday - won't be using you again.”

Helpful Report

(Floral Designer) - Posted 3 years ago

Hi Chris Im sorry that you were disappointed with the cancellation of your order. The Customer Support Team did notify you that it was due to unforeseen circumstances on part of the florist that this order was cancelled. As we were aware that it was a birthday present - we didnt want to delay and provided a full refund of your order. I hope we're able to redeem ourselves should you choose to order again with us.

Posted 3 years ago

“Disappointing experience. Did not get the same day delivery that I paid for, did not get the bouquet I ordered because I ran out, did not get a comparable bouquet delivered. I was sending this to a friend to cheer them up and after $80, this was barely accomplished at all. I won’t be using Floom again.”

Helpful Report

(Noble Garden Glendale) - Posted 3 years ago

Hi Taylor Im sorry that you're disappointed with your order. The Customer Service Team will have to investigate this further with the florist. I have sent your picture and complaint through. We'll be in touch very soon.

Posted 3 years ago

“Hi, this time I was not pleased at all. Flowers were delivered much later than I was able to choose on the calendar of the website. And on top the colours of the flowers were far from what I had ordered. Yes, I am aware that sometimes colours vary. So… I am complaining that I did not get the service at all, though I Laufdistanz almost 100 $. I just did not like it. Kind regards, Heide-Marie Strnad”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Heidemarie Thank you for taking the time to review Floom. Im sorry that you have been disappointed with your order. The Customer Services Team will need to investigate this further with the florist. I've sent you an email to follow up on this complaint and hopefully work towards finding a resolution that makes up for this disappointment.

Posted 3 years ago

“Did not deliver the item at all. Tried to contact them multiple times to resolve and get a refund to no avail.”

Helpful Report

(Ronny Colbie) - Posted 3 years ago

Hi Dan Thanks for taking time to review Floom. I believe you have been in touch by email. We have been communicating with you for 4 days now regarding this issue. I understand one of my colleagues has emailed you today as well regarding the delivery location of your order. Hope this helps.

Posted 3 years ago

“Couldn’t fulfil order and told me on the evening of delivery day.”

Helpful Report

(B's Blooms) - Posted 3 years ago

Hi Charles Thanks for taking the time to review us. Im sorry that the florist couldnt fulfil your order. I understand that the timing could've been better here. I believe a member of the Floom team has emailed you regarding the cancellation of your order and provided a resolution as well.

Posted 3 years ago

“Charge my card then says my order cannot be processed. No replies to my daily email and call. This is just like theft.”

Helpful Report

Posted 3 years ago

Hi Edmond Thank you for taking the time to review Floom. I'm sorry that your order could not be processed. There have been technical glitches over the weekend which now have been resolved by the Technical Team. I understand that we have tried to contact and ring you on a number of occasions for further details. Please can you provide this information. This is not theft as we have tried to communicate with you to sort this issue out for you. Look forward to hearing from you soon.

Posted 3 years ago

“Literally a different bouquet entirely. Looks nothing like what I ordered. I also made sure to order SAME DAY within the allotted time period on the site, however, flowers arrived the next day.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Kailey Thanks for taking the time to review. Im sorry that you were disappointed with your order. Im keen to get this issue sorted. To investigate this matter further, I have emailed you to request some further details. Look forward to hearing from you soon.

Posted 3 years ago

“Didn't deliver, customer support hasn't gotten back to me.”

Helpful Report

(Margaret Emms Florist) - Posted 3 years ago

Hi Leo Thanks for taking the time to review Floom. I understand your order wasnt delivered. I believe you have contacted us via email and we have provided a resolution.

Posted 3 years ago

“My order hasn’t been delivered. Nobody answer my requests. The company is totally a SCAM! Worst experience ever”

Helpful Report

Posted 3 years ago

Hi Flavia Thanks for taking the time to review Floom. Im sorry that there have been issues with your order. I can see that you have been in touch with us since last Thursday. The Customer Support Team have been in communication with you. Please can you email back to us regarding how you would next like to proceed. Look forward to hearing from you.

Posted 3 years ago

“Very poor service. Ordered next day delivery and flowers did not arrive. Had to chase twice for an update and was told the order could not be fulfilled. Was refunded and given 10% off a future order but meant that my recipient received no birthday gift”

Helpful Report

(Callendars Florist) - Posted 3 years ago

Hi Hayley Thank you for taking the time to review Floom. Im sorry that there had been issues related to your order. Our Customer Service Team were keen to look into this and unfortunately, due to unforeseen reasons this order had to be cancelled. I know the order being delivered had emotional significance and our resolution will not compare to this. We resolved this matter in the best way we could. Hope this is a way to make it up to you.

Posted 3 years ago

“Delay for delivering the flowers without any explanations or contact.”

Helpful Report

(Rogue Florist Design) - Posted 3 years ago

Hi WJ Thank you for taking the time to review Floom. Im sorry that there were issues with your order. I believe the Customer Services Team have contacted and provided a resolution on Saturday.

Posted 3 years ago

“No reliable place to do business.”

Helpful Report

(Amore Sins Flores) - Posted 3 years ago

Hi Cindy Thank you for your time in reviewing Floom. Im sorry that there were issues related to your order over the festive break. I believe the Customer Services Team have effectively contacted you and provided a resolution.

Posted 3 years ago

“Great website and easy to order. however, what i orderedfrom the picture was NOT what arrived. it was very diffrent and disapointing.”

Helpful Report

(Bimba) - Posted 3 years ago

Hi Jean-Phillippe Thank you for taking the time to review Floom. I believe you've contacted us about this issue. The Customer Services Team is currently conducting an investigation into this matter with the florist. You will hear back from the Customer Services Team in the next 24 hours - 48 hours time.

Posted 3 years ago

“The flowers were ordered for a Friday 31 delivery date. So far they have not arrived. Need to ask for a refund.”

Helpful Report

(Milzars Florist) - Posted 3 years ago

Hi Sabine Thank you for taking the time to write your review. I'm sorry that there have been issues related to your order. I'm keen to get this issue resolved. I've emailed you regarding this matter.

Posted 3 years ago

“didn't arrive the day i ordered it. was offered a full refund. i accepted the refund offer, instead they sent the flowers to someone who wasn't there any more and i received no money back. i still demand my refund.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Ian Im sorry that there were issues with your order. I can see that you've contacted the Customer Services Team. This issue was investigated with the florist. I have examined your email exchange and I can confirm that your refund was issued. You will receive these funds in your account in the next 5-7 working days. I hope we can redeem ourselves in the future when you place an order.

Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews