Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for same-day delivery. 3 days later, it still has not been delivered. Did not receive any confirmation of delivery or info on status. I still haven't heard anything. Very unhappy with the experience.”

Helpful Report

(New Rochelle Florist) - Posted 3 years ago

HI Julia I'm so sorry to read that you've been disappointed with your order. I understand your order was delivered. However, I can see that you've been in contact with the Customer Services Team. As a result, I can see that your order was delivered on Thursday 20th January. In regards to the same day delivery charge - I'll email you further about this.

Posted 3 years ago

“Never delivered to my daughter”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Genna I'm so sorry about your disappointment. I understand you've been in contact with the Customer Services Team yesterday. Due to unforeseen reasons, your order was cancelled. I know this is not ideal but we have processed your refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves in the future should you order with us again.

Posted 3 years ago

“Bouquet wasn’t delivered and no answer to emails (2 days later). Very poor.”

Helpful Report

(Saint Flowers) - Posted 3 years ago

Hi Jess Im so sorry that you've been disappointed with your experience. I understand you've been in contact with the Customer Services Team and a resolution has been made. This I confirm has been processed and you should receive your refund in the next 5-7 working days. I hope we can redeem ourselves should you wish to place an order with Floom in the future.

Posted 3 years ago

“Order placed last Thursday for Saturday delivery. In absence of recipient, florist said they would deliver on Sunday. Did not happen. I called Floom on Monday, they told me the florist was going to call me. Did not happen. I sent an email to Floom today and left a voicemail as well. No reply. Have requested a refund. No answer. Anybody at Floom?”

Helpful Report

(Moyses Stevens Flowers) - Posted 3 years ago

Hi William I'm so sorry that you've been frustrated with your order. I understand that your delivery failed. The florist did try to contact you. I've looked through the system and cannot see an email from you with the email address provided. Nevertheless, I'm going to investigate this matter further with the florist. I've emailed you so I can keep you in the loop with this process.

Posted 3 years ago

“Very disappointing service. I’ve ordered flowers with the same-day delivery service and was charged accordingly, but the flowers were only delivered the day after. When I tried to contact Floom’s customer service, their website wasn’t loading.”

Helpful Report

(The Rose Corner) - Posted 3 years ago

Hi Maria Thank you for your review. I understand that you paid same-day delivery charge and your order was delivered the next day. I'm very sorry this happened. As a result of this, I've now refunded your same-day delivery charge. You'll receive an email notification about this. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Was very disappointed when I saw what was sent was not fully what I had ordered. Rang customer service a number of times and they never answered. Even left a message for them to call me back and they so far haven't.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

Hi Rebecca I'm so sorry that you've been disappointed with your order. I can see you have you've contacted us. I believe a member of the Customer Services Team has rang you to investigate this matter further with you. Hopefully, we'll be able to provide a resolution in the next 24-36 hours.

Posted 3 years ago

“The flowers delivered were nothing like what was shown on the website. Highly disappointed.”

Helpful Report

Posted 3 years ago

Hi Simi I'm so sorry to read that you've been disappointed with your order. I'm keen to get this issue resolved. I've contacted the florist regarding this complaint. I've emailed you to keep you in the loop with this process. Hopefully, I'll be able to provide a resolution in the next 24-36 hours time.

Posted 3 years ago

“The flowers were left at the bottom of the building. Our neighbors found them. Tried to contact customer service, no one answers or got back to me. First and last time I order with Floom.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Kevin - Thank you for taking the time to review us, I am so very sorry you were disappointed with how the flowers were delivered to you but pleased that you have given the flowers themselves a 4-Star rating. If you wish to contact us directly regarding the issues raised you can do so by replying to your order confirmation email and our team will be happy to help. I hope that you give us the chance to redeem ourselves in the future.

Posted 3 years ago

“I think they are a fraud. Ordered flowers, I was charged and they didn’t deliver and not answering emails or calls!!”

Helpful Report

(Flowers X Floom) - Posted 3 years ago

Hi Maria I'm sorry to read that you've been disappointed with your order. I understand that you've contacted us on Saturday and also 34 minutes ago. The Customer Services Team are looking into your email and will get back to you with a resolution. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Ordered flowers from Australia, for my niece in hospital after serious dog attack. I was unaware there was an issue of sending flowers to hospital in UK due to Covid. . No mention of it on website. Family member advised within an hour of order to cancel. Floom confirmed the flowers wouldn't get to hospital and said they would email florist. No more contact from Floom. Followed up the following day and was told they couldn't be cancelled. The flowers were sent to the hospital and rejected, they were then forwarded to her home address. Not only was it not next day delivery but my niece will not even see the flowers. If Floom are aware of these restrictions why accept orders to hospitals. Why is there no mention on website? Poor show.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Karen I'm so sorry that you've been disappointed with your order. I understand you had placed an order which was a nationwide order. I've looked into this and can see you have contacted Floom Customer Services Team. Looking at the emails - I can see by the time the order was cancelled the florist had sent through to DPD nationwide courier. This was not possible to cancel then. As we deal with perishable goods we do need a notice 48 hours prior to the delivery. I can see the Customer Services Team have diverted the flowers and delivered to an alternate address you provided. Customer Services Team tried to do this best they could so that your niece could get this order. I can see that order was delivered today at the alternate address you provided.

Posted 3 years ago

“Never shopping from Floom again. I live in SF, and I was so excited to send my newly engaged friends in Brooklyn a bouquet from a local shop. I placed my order on 1/13 with a promised delivery of 1/14. It’s now 1/16 and still no delivery. Funny how you’re asking for my review with no execution of your services. Terribly disappointing.”

Helpful Report

(Sensational Flowers) - Posted 3 years ago

Hi Julia Im sorry to read that you've been disappointed with your customer experience at Floom. I understand you placed an order for delivery 14th January. I can see that you've been in dialogue with the Customer Services Team. The Customer Services Team will try to get your query resolved in the next 24 hours.

Posted 3 years ago

“Did not deliver the flowers and cancelled the order.”

Helpful Report

(Jelissa Floral And Events) - Posted 3 years ago

Hi Adrienne I'm so sorry to read that there have been issues with your order. I understand your order was cancelled. I've looked into this and due to unforeseen circumstances, the florist couldn't deliver your order. I know this is not ideal but I can see that a full refund was processed. I hope we can redeem ourselves in the future should you place an order with Floom again.

Posted 3 years ago

“The flowers that were delivered were nothing like the photo and were sub-par especially considering the very high price. The customer reps offered me a discount on future orders. No thanks.”

Helpful Report

(Amelia Luxury Flowers) - Posted 3 years ago

Hi Anna - Thank you for taking the time to give us your invaluable feedback on your experience with us. I am so sorry to hear of your disappointment regarding the flowers and that we were not able to resolve the issues raised satisfactorily. I hope that in the future you will allow us the opportunity to redeem ourselves.

Posted 3 years ago

“The card was filled out incorrectly amd the support team has failed to respond to my email.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Hi Isa - Thank you for taking the time to review us. I am so sorry to hear that your experience has been disappointing. One of our customer support team members will contact you shortly via email to help resolve the issues you have highlighted. Thank you for your patience.

Posted 3 years ago

“The bouquet was not delivered, received only fake delivery report!!! They don’t answer my emails. Very poor service, would not recommend!”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 3 years ago

Hi Edward - Thank you for taking the time to review us. I am so very sorry to hear of your disappointment in the service received. I can see you have contacted our customer support team regarding your missing delivery. Due to the quiet season it has taken a little longer for us to collect the information required to resolve this for you. I hope that in the future you will give us the opportunity to redeem ourselves.

Posted 3 years ago

“Flowers came wilted and never bloomed”

Helpful Report

Posted 3 years ago

Hi Tony - Thank you for taking the time to review us, feedback is extremely important to us. I am so sorry to hear you were disappointed with the flowers received. I can see that you are in touch with our customer support team and they are working with our partner florist to resolve this for you. I hope we're able to redeem ourselves should you choose to order with us again in the future.

Posted 3 years ago

“Didn't receive flower”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Hi Peng Thanks for taking the time to leave a review, we welcome all feedback. We're so sorry for the delay., our partner florist attempted to deliver on the correct day but could not reach your recipient. I can see our customer service team has reached out to you regarding this to offer a new delivery date, we are waiting on a reply to our last email sent to you to resolve this for you so do please get back in touch.

Posted 3 years ago

“no delivery on promised day. Told flowers were not to be delivered at all. Promised refund.Notified of failure to deliver on the next day. very disappointed!!!”

Helpful Report

(City Flowers) - Posted 3 years ago

HI Marilyn I'm so sorry to read that you've been disappointed with your order. I can see the Customer Services Team have been in contact with you. I can assure you that your refund was processed on Wednesday 12th Jan. This will take 5-7 working days to reach your account. I hope in the future we can redeem ourselves should you place an order with Floom.

Posted 3 years ago

“disappointing. bouquet not as ordered as per website. fewer by more than 50 % and late delivery”

Helpful Report

(The Little Flower Shop) - Posted 3 years ago

Hi Priscilla Im so sorry that you're disappointed with your order. I understand that the order you placed was different to what your recipient received. I'm keen to get this query resolved. I'll investigate this with the florist. I've just sent you an email to keep you informed of this investigation process. Hopefully, I'll be able to provide a resolution for you in the next 48 hours.

Posted 3 years ago

“The flowers arrived 3 days late. when i called to ask you r company what happened, i received an email telling me the flowers had been delivered when they had not and a whole extra day was needed without any contact on the part of floom.”

Helpful Report

(Designs By David) - Posted 3 years ago

HI Anatol I'm sorry that you're disappointed with your order. I understand your order was delayed. Unfortunately, there were unforeseen issues for the florist who wasn't able to fulfil your order on time. I'm sorry about this. I admit there could have been smoother communication to confirm this. I can now see that your order was delivered and hope your recipient enjoyed their gift of blooms.

Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews