Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of five succulents two where unusable with leaves falling off. The packaging was very poor - looked like an old box that was found lying around an cut up. Did not protect the plants.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“I ordered my mother an arrangement of calla lilies for her 88th birthday, and they arrived wilted--some of them completely dead and black! I can not believe anyone delivered that to her. It was like a sick joke! I asked her caregiver to send me a picture of what she received, but there were only stems because the flowers were so ugly she threw most of them in the trash.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“They failed to deliver on the requested day, then ignored my emails, did not communicate, ignored requests to cancel, then said they delivered (but there was nothing there). They failed at literally every step. It's been days, haven't heard anything from support.”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Unfortunately my order was never delivered…”

Helpful Report

(House Of Petula) - Posted 3 years ago

“The bouquet I ordered was reported to be delivered a day after the day I paid to have it delivered - and the recipient never actually received the delivery. They even went and checked their home security cameras, and no delivery was made. I attempted to email and call Floom to have the bouquet redelivered, but I have received no response. I am very disappointed.”

Helpful Report

(Park Florist) - Posted 3 years ago

“I was expecting a bouquet of flowers for my 4yo daughter from a close friend of mine. The flowers never came. Neither on the scheduled day not on any of the next days. My friend is still waiting for a refund.”

Helpful Report

(Ode A La ROSE- Philadelphia) - Posted 3 years ago

“Hi Unfortunately, the bouquet doesn't look like the one I chose from the website. I wanted the one called "TROPICAL" I chose the bouquet from your website because I liked it from the picture. the bouquet you delivered was ok, but with flowers that I don't like.”

Helpful Report

Posted 3 years ago

“Very disappointed at what was the delivery / outcome. Looked nothing like the photos. Will not be ordering from your service ever again.”

Helpful Report

Posted 3 years ago

“Completely wrong bouquet with different flowers and vase. Ordered sunflowers in a vintage vase. And got the attached.”

Helpful Report

Posted 3 years ago

“I ordered and paid for same day delivery. But the bouquet I ordered was delivered 2.5 days later. My two requests for a shipping refund were ignored. Also: The arrangement was small and looked nothing like the photo.”

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered in LA. The delivery was lost and I had to deal with (helpful) customer service. Eventually they did deliver but not really what I paid for . I would never deal with them again”

Helpful Report

Posted 3 years ago

“I didn’t recwive what I purchased I did a claim last monday still no responde . I want a full refund. It was a special ocation and the arrangement and flowers send was very bad”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

Hi Veronica I'm really sorry that you're disappointed with your order. I understand that the flowers delivered weren't what you had ordered. I can see that you've been in touch with the Customer Services Team and this matter is being investigated with the florist. Hopefully, there will be a resolution provided soon.

Posted 3 years ago

“My bouquet wasn’t delivered and I haven’t heard back.”

Helpful Report

(Paradise Florist 207) - Posted 3 years ago

Hi Aisha Im so sorry to read about issues related to your order. I understand you contacted the Customer Services Team yesterday. I can see there has been a response today from the Customer Services Team who are investigating this matter with the florist. Hopefully, there will be a resolution to your query.

Posted 3 years ago

“My order was not at all as advertised. The flowers delivered were smaller, different colors and much lower quality. I can provide pictures if needed. We will be requesting a refund”

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

Hi Francesca I'm so sorry to read about this. I understand the order you received wasn't what you ordered. I'm keen to start the process of an investigation with the florist. I've sent you an email to confirm this process.

Posted 3 years ago

“My order was not delivered on time and is still showing “on the way”. I’ve reached out to customer service with no response.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Noah Thank you for your review. I understand that your order is showing on the system as 'on the way'. The delivery window is between 10 am to 6 pm. I can now see that your order was delivered and has been updated on the system. I hope your recipient enjoyed their gift of blooms :-)

Posted 3 years ago

“Hi, I had a terrible experience ordering flowers from here. The website showed a beautiful image and what I got was dead flowers that weren’t even packaged properly. I would require a refund asap. Uploading images for ease. These flowers are expensive and it was a gift for someone, I was highly embarrassed when this showed up. I will need a refund immediately, the flowers didn’t even last a day. I’m hoping you’ll resolve this at the earliest.”

Helpful Report

(Polen) - Posted 3 years ago

Hi Danisha I'm so sorry they've been issues with your order. I'm keen to investigate this matter with the florist for you. I'll be sending you an email regarding this process. I hope to have a resolution for you in the next 24 hours.

Posted 3 years ago

“I have yet to receive any confirmation that the flowers were delivered. I ordered on 1/17 for delivery on 1/18. I called on 1/19, and emailed for an update- the staff member I spoke to on the phone said she would email me back after getting some information with the florist (this was around 2 to 230PM, I believe). It has been 24 hours and I have yet to hear back. If someone could get back to me on this, it would be greatly appreciated.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Shinwoo I'm so sorry that they've been issues with your order. I understand that your order hasn't been delivered yet. I'm keen to get this issue resolved. I've contacted the florist for an update in relation to your order. I've written an email to you to confirm this.

Posted 3 years ago

“To my knowledge, this still hasn't even been delivered, and silence from customer services.”

Helpful Report

(The County Garden Florist) - Posted 3 years ago

Hi Janette I'm so sorry to read about your disappointment in your review. I understand your order hasn't been delivered as yet. I'm keen to get this issue resolved. Please see the email from the Customer Services Team confirming investigation into this matter.

Posted 3 years ago

“My order was never delivered. Customer service wasn’t helpful at all after speaking with them each time I knew nothing would be done . I really just wanted my flowers delivered. I’m a college student and used my last bit of change to order flowers for a friend. I feel scammed. I just want my money back.”

Helpful Report

(Sofi La Fleur) - Posted 3 years ago

Hi Nyiesha I'm so sorry to read about the issues you've had with your order. I understand your order wasn't delivered. I have checked and can see that you've been in communication with the Customer Services Team. I can see that a refund was processed on Wednesday 19th Jan. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Could not fulfil order and was notified last minute. No further explanation provided. Won't be ordering from this place again”

Helpful Report

(Blooms By G) - Posted 3 years ago

Hi Cynthia I'm so sorry that your order was cancelled. Due to GDPR, I'm not privy to discuss these issues of why the order was cancelled. However, these were due to unforeseen reasons. Although, this was not ideal your order was cancelled and a refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews