Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,404 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order number 6e71156. Ordered for same day delivery on Valentines day. Was waiting at the door for the flowers to come yet did not hear anything. I contacted their support team who said it was a failed delivery. Obviously I was confused by this as I had put "If no one answers door leave on door step" on the delivery instructions and I was LITERALLY SAT AT THE DOOR WAITING FOR DELIVERY FOR OVER 6 HOURS. I contacted the support team to let them know of this and spoke to ;Zain , Chloe, Abdallah, David, Yvonne and some others who hung the phone up when I asked for their name!. Every. Single. Agent had told me this matter would be resolved and they would be contacting me for a redelivery and a REFUND on the same day delivery fee ( as I clearly didn't get it in the same day). After all this, this company had the audacity to send me an email asking me to pay 6.99 for a redelivery fee as it was "my" fault that the delivery has failed in the first place. I have spent literal hours of my day on the phone just trying to get this resolved but with each agent I speak to nothing is done. It has been an entire day since I made the same day order and it is now looking this matter won't be resolved for another day. This is simply not good enough. Not only do I want a re delivery free of charge (as it is the companies fault) but i also require a refund of the same day fee which I have paid for... I have never been treated so horribly by a company and after I get my order redelivered and the the extra charge refunded I will never order from here again.”

Helpful Report

Posted 3 years ago

“I ordered flowers for 10am, but they arrived at 6.30pm. Instead white flowers, I received cream colour, and they were old. Not happy of the service at all. I wouldn't order again from this company.”

Helpful Report

Posted 3 years ago

“I placed an order a week before valentines day to deliver flowers. It has not left florist. This is actually the worst.”

Helpful Report

Posted 3 years ago

“Flowers came super late and the flowers delivered where not the ones ordered. 💩”

Helpful Report

Posted 3 years ago

“This is by far the worst company I've ever bought flowers from. The customer service is horrific. I spend 300 pounds on one boutique and 100 pounds on another and they were the same size. When I reached out about the issue and provided a picture they told me there was nothing they could do for me then ignored my following emails.”

Helpful Report

Posted 3 years ago

“Never got my order.”

Helpful Report

Posted 3 years ago

“Order for 2/14 (2 weeks ahead) for delivery & failed. 1st & last try.”

Helpful Report

Posted 3 years ago

“The flower never came. They ate my money. Never use their service again.”

Helpful Report

Posted 3 years ago

“My girlfriend didn’t get your order. I got your confirmation for my order (#7543705) which it supposed to be delivered on Valentine’s Day as I booked. There is no phone call from you or the bouquet, but how come I got the confirmation email that my order had been delivered? Let’s me know what you can do about this mess.”

Helpful Report

Posted 3 years ago

“I requested that this order would arrive before 5pm which is when the recipient of my order would leave her work. The order did not arrive making the entire thing pointless. What is the purpose of making these valentines day orders if you cant even deliver them before the work day finishes, if this is something that cant be done then dont make us waste our time and money.”

Helpful Report

Posted 3 years ago

“Flowers were never delivered.”

Helpful Report

Posted 3 years ago

“Order wasn’t delivered to intended recipient even though recipient was home. Was unable to get a refund as item is a perishable good.”

Helpful Report

Posted 3 years ago

“I purchased some flowers for my wife’s first Valentine’s Day. They were £95. Said they would arrive between 10am and 6pm. Not had anything turn up. I don’t understand how they could have been planned to arrive but not arrive? £15 delivery? Wouldn’t recommend to anyone.”

Helpful Report

Posted 3 years ago

“Not only did they not deliver my order. I’ve been trying to contact their employees all day to follow up. And every one of them tried to placate me rather than actually do something to remedy. I will never ever order again. Ruined my Valentine’s Day.”

Helpful Report

Posted 3 years ago

“They cancelled delivery with no explanation at last minute. Will not use again.”

Helpful Report

Posted 3 years ago

“Ordered a £90 bouquet of 12 roses ahead of valentines day, to be delivered on February 14th, I was sent a single rose, which arrived too late in the day for me to do anything about it. Thanks Floom for messing up my plans.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“I requested a delivery date specifically based on my need, and they delivered my flowers a week earlier. Would not recommend and will not use this service again”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Didn’t get the champagne and chocolates I ordered”

Helpful Report

(Orchidya) - Posted 3 years ago

“Paid $15 for delivery on 2/13 (not even Valentine’s Day), and the flowers weren’t delivered.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“Never Received Order.”

Helpful Report

(Rainbow Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,404 reviews