Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed a birthday delivery for 5 days after we pod £9.99 for same day delivery. There was no apology or note sent. Very poor customer service with no remorse or option for compensation.”

Helpful Report

(Ronny Colbie) - Posted 3 years ago

“What drives someone to start a company this useless? There must be easier ways to make money. Flowers arrived too late. No customer service at all. It felt like a scam. I placed an order at 10:15am for flowers to arrive before 6pm. They were for a birthday, for a lovely person who looks after my kids until 6pm every day. It’s Friday and they don’t work on the weekend. The address is in London N7. The flowers cost £100. The status of the order on the website never updated, so I didn’t know if it was ready, in transit or delivered. There were no email or text updates at all. The live custom service chat on the website isn’t a live chat, it’s just a pop up FAQ. At 5pm I started trying to get in touch with Floom. The number on the site just rings and rings for minutes and eventually tells you to leave a voicemail. I called 4 times. No one answered the customer service email or web form. The person I bought the flowers for had plans and left at 6pm. The flowers arrived at 6:07pm. 7 minutes after the person left for the weekend. So no birthday flowers. Floom could have updated the status on the site, texted, emailed, phoned, answered the phone, had a live chat, replied to email or web form… but they didn’t bother with any of that. So it’s not a scam… just exceptionally bad service.”

Helpful Report

(Rewild) - Posted 3 years ago

“Same-day delivery failed. Moreover they just took the money and never delivered the flowers I've ordered”

Helpful Report

(Sensational Flowers) - Posted 3 years ago

“Ordered flowers and took my money. Later sent an email to say couldn’t fulfil the order.”

Helpful Report

(The Flower Girl Birmingham) - Posted 3 years ago

Hi Richard I'm so sorry to read about this. I understand to unforeseen circumstances the florist couldn't deliver your order. As a result, the order was cancelled. I can confirm that your refund was processed and will take 5-7 working days to reach your account. I hope we can redeem ourselves should you place an order with us at Floom in the future.

Posted 3 years ago

“Awful. Flowers cost $103 and arrived wilted. Looked absolutely nothing like the picture and I am still trying to get a refund.”

Helpful Report

(Floral Event Production) - Posted 3 years ago

Hi Joe Im so sorry that you're disappointed. I understand the order you had the flowers were wilted. I can see that you have contacted the Customer Services Team yesterday. I can see that a refund was issued to you. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you order with Floom in the future.

Posted 3 years ago

“I paid for same-day delivery and the flowers were not delivered. The flowers were supposed to be delivered on 1/30/22 and I would receive an email as to their delivery. Today, 2/2/22, and no email.”

Helpful Report

(New Rochelle Florist) - Posted 3 years ago

Hi Jeri Im so sorry to read about your disappointment. I understand the order hasnt been delivered. I've alerted the Customer Services Team. They have sent you an email to investigate this matter further. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“So disappointed experience. The one I received was not the one I chosen on website. So ugly, not fresh. And also received at 8:00pm at the night. Too late! Very bad experience.”

Helpful Report

(Jelissa Floral And Events) - Posted 3 years ago

Hi Miao Im is so sorry about this. I understand you're disappointed that the flowers ordered werent what you had ordered. I can see that you have been in touch with Floom Customer Services Team. They have set an investigation with yhe florist. As soon as we hear back from the florist - we'll provide a resolution.

Posted 3 years ago

“As unable to reply to the comment left I am forced to write yet another review. I have searched the shops of the UK and am yet to find the chocolate hearts at a higher price than truffles. I don't believe for one second that the substitute was of a higher value or acceptable to send without any notification to me . I still seek some compensation for this lack of communication and disappoint I have left in me. The aftersales communication was not acceptable at all. How very sad I have to leave a bad review to even get a reply. Just shocking. I can see from the reviews I am not alone in my thoughts.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

Hi Rebecca Im sorry you've been disappointed. I can see that there has been continued communication with the Customer Services Team. I have now escalated your complaint to my Manager - who will be in touch with you soon.

Posted 3 years ago

“Finally got contact with floom after leaving a bad review. Their attitude was quite shocking. ........We sent a replacement as the Florist was out of stock of what was actually ordered. So no refund offered. Replied to them a number of times and no further answers from them. Totally disgusted at their customer service and the fact I wasn't given the option to choose something else or to cancel the order. I would not recommend the company and I certainly will not be using them again. Think twice before ordering with them.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

Hi Rebecca I'm so sorry that you've been disappointed with your order. I understand that the product you ordered was substituted for a more expensive product. I can see that you've contacted the Customer Services Team and they have been communicating with you since 18th Jan. In regards to your order, this was shipped by an external company. The product you had ordered was not in stock. As it was a birthday gift, the company wanted to ensure your product was delivered on time. Therefore, the company substituted for a more expensive product. As this was the case, we couldn't provide a refund as the company had gone above and beyond. On the plus side, I hope your recipient enjoyed the gift. I hope in the future we can redeem ourselves should you place an order with Floom.

Posted 3 years ago

“I ordered flowers for my mum’s birthday and they have not arrived 2 days later. No communications from Floom about any delays, and they have not responded to my email or phone call. So disappointed!”

Helpful Report

(Green On The Green) - Posted 3 years ago

Hi Elizabeth I am so sorry to read this. I can see that the Customer Services Team have looked in your initial complaint on Monday. Contact was made with the florist and a response was received today. Customer Services Team have emailed you today. Please can you let the Customer Services Team know how you would like to proceed with your order delivery?

Posted 3 years ago

“Still have not had the flowers arrive.”

Helpful Report

(Charmed Floristree) - Posted 3 years ago

Hi Katie I'm very sorry to read about this. I understand your order hasnt been delivered. I've looked into this for you. There seems to have been a technical glitch. As your order was a timed event - we have had to cancel this. Im so sorry about this. Customer Services Team will be in touch to indicate about the refund process. I hope in the future we can redeem ourselves should you place an order with Floom.

Posted 3 years ago

“The pink powerpuff flowers I ordered online looked absolutely nothing like the ones that’s came. Completely different colour scheme and flowers. I can appreciate a bit of difference but wow”

Helpful Report

(Marson Garden) - Posted 3 years ago

Hi Ariana I'm very sorry to read that you are disappointed with your order. I understand the product wasn't what you had purchased. Im keen to investigate this matter further with the florist. I will email you to let you know about the progress of this investigation.

Posted 3 years ago

“I had placed an order for next day delivery . My card was charged. I tracked the order days later to see that the order was “at the florists” . It was only after I reached out, I was informed that order was cancelled and I would issued a refund. I have yet to receive the refund.”

Helpful Report

(Sergey Florist) - Posted 3 years ago

Hi Kathryn I'm so sorry about the inconvenience caused. I understand that you have been in touch with the Customer Services Team. As a result, your refund has been processed. This was issued on Monday 31st Jan. You'll receive a full refund in your account in the next 5-7 working days. If you need to reach out to us, please do contact on support@floom.com I hope we are able to redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers my friend received had 1/3 the amount of flowers shown in the photo when I purchased them. I paid for the deluxe and it looked worse than a bouquet of old flowers I could have gotten from Safeway. I emailed with a photo to your support team and got no response. I called your number twice over the next couple of days and finally got an answer. They told me they would get back to me about a refund within 24 hours and now it’s almost a full week later and zero response. So after an email, a voicemail, and a phone conversation, I have not gotten any sufficient support from your team. I’m really disappointed with this entire experience.”

Helpful Report

(Ode A La Rose LA) - Posted 3 years ago

Hi Taylor Thank you for your time in writing this review. I understand the order you ordered had fewer flowers than the pictures advertised online. I can see that you have contacted the Customer Services Team, in which a resolution of a refund has been provided. I can confirm this refund has been processed. You'll receive this in your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“don't use this florist if we want your flowers to arrive on time or if the reason you're sending them is important to you. i've used Floom 3 times, and each time they have failed to deliver on the requested date - so caused upset re parents thinking their kids had forgotten anniversarys. on 2 of the 3 occasions they have been dishonest about when they flowers were delivered, and in the most recent instance are happier to believe DHL despite no proof of delivery than the customer. Awful service all round.”

Helpful Report

(Ruffled Flowers) - Posted 3 years ago

Hi Jane I'm so sorry to read that you've been disappointed with the Customer Service experience. I understand that there have been issues with delivery. In order to investigate this matter further, it was crucial that we explored this matter with the courier company and the florist. As a result, I have checked and can see Customer Services Team have provided a resolution (though not ideal) of a refund. Please accept our sincere apologies. I hope we can redeem ourselves in the future should you order with Floom.

Posted 3 years ago

“They misspelled cake (made it cave) thus wishing my sister that her CAVE GET DESTROYED… making my innocent birthday wish to -again- my SISTER, incredibly sexual. They also didn’t sign my name on the card at all. Which given that I signed it with ‘your best gay sibling and his homosexual life partner.’ Could be considered anti-gay sentiment. Overall incredibly hurt and disappointed by the service. Won’t ever be using or recommending again.”

Helpful Report

(Bobby's Flowers) - Posted 3 years ago

“I placed an order for a delivery and it wasn't delivered at all with no email or update or anything.”

Helpful Report

(Sensational Flowers) - Posted 3 years ago

Hi Daija Im so sorry to read about your disappointment. I understand your order wasnt delivered. I can see that you've contacted the Customer Services Team. As a result, your order has now been cancelled and a refund has been processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I’m very unsatisfied with this service. I ordered a same day delivery and did not receive any notice from the company on order updates. After writing to the customer service, they could not tell me where my order was- with florist or in transit. They asked me if it was delivered—it was not. The next message I receive was that my order was cancelled and I will be refunded. I asked why, and I am still waiting on an answer. Terrible system!”

Helpful Report

(Jelissa Floral And Events) - Posted 3 years ago

Hi Lindsay I'm so sorry to read about your disappointment in the customer service. I understand your order wasn't delivered and then cancelled. Looking into this matter for you, due to unforeseen reasons the florist couldn't fulfil your order. As a result, your order was cancelled. Please accept our sincere apologies here. I hope in the future we can redeem ourselves should you place an order with Floom.

Posted 3 years ago

“I ordered flowers for my daughter's birthday she is studying abroad in London the flowers flowers were not delivered because they told me her address did not exist after many many emails with some support staff many many emails is it many emails now they're gonna deliver them tomorrow which is after her birthday whatever it's her birthday whatever but the address does exist so I'll be interested to see if she really does get them”

Helpful Report

(Blossomella) - Posted 3 years ago

Hi Danielle I'm so sorry about the distress caused here. I understand there were attempts to deliver the order but the address details needed additional directions as the site wasn't an easy location to find. I can see in the correspondence that the florist did re-deliver your order free of charge. I hope your daughter enjoyed the gift of flowers.

Posted 3 years ago

“Flowers did not arrive and it’s been 2 days since i sent an email and they have done nothing about it”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews