Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,404 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my flowers were never delivered. complete waste of money”

Helpful Report

Posted 3 years ago

“Ordered through Floom never even got the flowers”

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Posted 3 years ago

“Floom sucks. Floom sucks. Floom sucks. Floom sucks. Floom sucks. Delivery experience and local real human was fantastic. Third-party tech parasites like the person reading this should re-evaluate their lives.”

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Posted 3 years ago

“DO NOT USE THIS SERVICE. I would give Floom 0 stars if I could. I tried to purchase flowers for delivery in Brooklyn for Valentine’s Day, which they charged an extra $15 to do. That was fine. What was not fine was that the flowers never delivered from the florist. I can understand busyness on a holiday. But three days go by and I’m unable to get answers from Floom customer service on the flowers. Moreover, they never tried to make it right and strung me along for days. I hear from them once the day after Valentine’s where they apologized that the florist never delivered them and ask if I still want them delivered. I said yes I do want them delivered and my fee refunded. No response. Then another day goes by and no answers from Floom. It wasn’t delivered then either and no information on whether it would be. I’m asking for a refund and the flowers to still be delivered. No response. On the third day, they abruptly cancelled my order and refunded me … without delivering anything.They didn’t respond to my concerns or what I asked for. My girlfriend never got any flowers now 3 days after Valentine’s Day. Very unfortunate, unresponsive and unaccountable service. I implore you NOT to use Floom in the USA. They ruined my Valentine’s Day plans and wasted several of my days.”

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Posted 3 years ago

“Ordered flowers several days before Valentines Day. Two days after… no flowers and no refund yet. Awful customer service.”

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Posted 3 years ago

“Flowers never delivered and I still don’t know why. Poor communication. Very disappointing.”

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Posted 3 years ago

“Flowers never delivered. Terrible.”

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Posted 3 years ago

“The delivery time is bad! You asked for delivery time but you still deliver it at the latest time of your delivery time…”

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Posted 3 years ago

“They missed my delivery date completely. Totally unacceptable, bad service. I will not be using them again.”

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Posted 3 years ago

“Service was ok but Valentine's day flowers were delivered on 2/15. If you can't deliver on time then don't take my order. At the very least you could've returned the extra fee I paid specifically to have delivered on 2/14.”

Helpful Report

Posted 3 years ago

“Delivery was delayed and the vibe of Valentine was not as per plan. Given the fact that the cost for delivery is a huge price, one at least would expect that package will be on time. Flowers were not the same colour as per the provided picture on the website.”

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Posted 3 years ago

“Buyer beware. Never received flowers. Unable to get any contact from customer support regarding the flowers or a refund.”

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Posted 3 years ago

“I am still waiting for delivery of what was meant to be delivered two days ago.”

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Posted 3 years ago

“BUYER BEWARE. I have a feeling the reviews here are largely falsified - if you check social media reviews you will see they are very poor. Purchased flowers (paid the extra fee for a quick delivery) which never arrived. Called support, was told they'd get back to me within 24 hours - never heard from them. Sent multiple messages and received no more than the automated email saying my message was sent. I will have to charge back the charge because I can't even get in touch with someone to refund me. Awful, awful, awful experience.”

Helpful Report

Posted 3 years ago

“Due to a glitch I didn’t get my flowers”

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Posted 3 years ago

“My order never came”

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Posted 3 years ago

“did not receive flowers”

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Posted 3 years ago

“I’ve never received my order, it has never delivered”

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Posted 3 years ago

“Flowers were nothing like what was pictured, including different colors of flowers.”

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Posted 3 years ago

“not worth the price”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,404 reviews