Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,405 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a beautiful pink and white birthday bouquet for $155.77 and they delivered a purple bouquet I could have bought for $12.99 at a local grocery store. The florist offered me 10% refund which has not happened. Floom said that the flowers were not damaged, even though it was the wrong order and there was nothing they could do about it.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

Hi Jane I'm sorry that you've been disappointed with your order. I understand that the flowers received weren't the same that you ordered. Unfortunately, due to market availability in the morning and to get your order on time, the florist had to make substitutions. As we didn't contact you regarding the substitution - we will move forward with the full refund. This you'll receive in the next 5-7 working days. Either way, I hope your recipient enjoyed their gift of Flooms.

Posted 3 years ago

“Unfortunately this last bouquet was extremely disappointing. The flowers looked about five days old, and were wilted in their vase. When I reached out to Floom they made zero attempt to remedy. For almost $300, I expected far better service. It was not our first Floom purchase, but likely the last. Such a shame.”

Helpful Report

(Marie's Blooms) - Posted 3 years ago

Hi Monique I'm sorry that you've been disappointed with your order. I understand that the flowers were not fresh. I'm keen to investigate this matter with the florist. I've sent the florist the above picture. I hope to contact you in the next 24 hours with a resolution.

Posted 3 years ago

“I had paid extra (£6:40) and chosen a package that was specifically fit for delivery on Monday 14th of feb. Instead the package was delivered today. Also the driver had called the recipient and asked for advice on delivery. Will never use this website again.”

Helpful Report

(Harding Gomez) - Posted 3 years ago

Hi Habib I'm so sorry that you've been disappointed. I understand your delivery was received one day early. Unfortunately, your order was delivered by a private courier company and this delivery was out of our hands. As I can see you have paid an extra £6.40 - this I'll refund you. Please allow 5-7 working days for this payment to be received into your account. Either way, I hope your gift of Flooms was enjoyed by your recipient.

Posted 3 years ago

“I ordered next day delivery to a business address. I really hoped that it would be delivered before closing day. The website says 10 am - 6 pm delivery but never thought they would actually deliver the flowers by 5.30 pm!! The recipient had already left by that time. Called customer care a number of times and they said they cant track it and they cant expedite it and I will have to wait for 6 pm to be over to get the flowers delivered. Dismal dismal service. Missed the occasion entirely. I would never recommend them to anyone”

Helpful Report

(Daily Flowers) - Posted 3 years ago

Hi Sameera Im so sorry to read about the disappointment with your order. I understand that you thought the order would have been delivered before 5:30pm. I can see you have communicated with the Customer Services Team. Unfortunately, due to the nature of the business dealing with perishable goods and an array of florists with differences in delivery time - we cannot provide time-specific deliveries or ETA. This is also mentioned on our website. All deliveries are between the hours of 10am-6pm. I can now see that the flowers have been delivered. I hope your gift was enjoyed by the recipient.

Posted 3 years ago

“They offer same day delivery. I ordered my flowers 4 days before and they didn't deliver them till a day later. Tried to reach customer service, but no reply. Won't use Floom again.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Tina Im sorry to read that there were issues with your delivery. I understand that your order was not delivered on time. I've looked into your query and can see you have communicated with the Customer Services Team. As your order was not delivered on the same day, this will be refunded back to you. I will follow up with an email to you. Either way, I hope this gift of Flooms was enjoyed by your recipient.

Posted 3 years ago

“Order on Monday and choose delivery on Friday still very late delivery.”

Helpful Report

(Bimba) - Posted 3 years ago

Hi Yong Ren I'm sorry to read about the disappointing experience in your review. I understand your order was not delivered on time. I can see that the florist and Floom Customer Services Team have been in touch with you. The florist has sent you an image as proof of delivery. I can now see this issue has been resolved. Either way, I hope your recipient loved your gift of Flooms.

Posted 3 years ago

“Flowers were marked as delivered, and I had to find out from the recipient that they never arrived. After contacting Floom they offered a 10% discount. Too little too late. No flowers were delivered.”

Helpful Report

(Re-vase Flower Studio) - Posted 3 years ago

Hi Justin I'm so sorry to read about your disappointing experience with Floom. I understand your order was not delivered. I can see that you've been communicating with the Floom Customer Services Team. Unfortunately, your order couldn't be fulfilled by the florist. As a result, I can confirm that on Thursday 10th February - a full refund was processed for you. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you wish to shop with Floom in the future.

Posted 3 years ago

“NOT AS PICTURED ON THE WEBSITE. This was extremely disappointing, I sent these flowers as a gift for an engagement and having never used Floom before thought I would give it a shot. Delivery was great and the recipient received in one day. I asked them to send me a photo of the arrangement bc I had never used Floom and was shocked at what they received. For $80, it looked like they received a $20 bouquet. It had less than half the flowers than in the online photo and was filled with greens. I understand it's not going to look exactly like the photo, but this was just unacceptable. I contacted customer service and they basically told me that it is what it is and that the florist who sent them said it was the exact recipe that was on the site. Well, it was not at all, CLEARLY. No refund has been issued or even a new/improved delivery of flowers. Floom is not being accountable for this matter and is pushing it off on the florist. I rarely write reviews, but I was just beyond disappointed about this and I won't be purchasing from Floom again. Buyers beware.”

Helpful Report

(Ashley's Flowers) - Posted 3 years ago

Hi Nicole I'm so sorry that you've had a disappointing experience. I understand the order received was different to what you had purchased online. I can see that you have been communicating with the Floom Customer Services Team. I understand that the florist indicated that they had used the correct stems used for this recipe. As a goodwill gesture, Floom Customer Services Team are in the process of refunding 10% of your order. I hope by this we can redeem ourselves.

Posted 3 years ago

“I ordered a bouquet for my friend's 40th birthday to be delivered on her birthday before 6 pm. When I checked on the delivery it said it was not attempted and "still with florist" at 9 pm and after speaking with my friend she did not receive the flowers. When I reached out to Floom with an email they were quick to respond that they would check the status and get back to me the next day. However, the next day they responded basically saying it was delivered, but status was not updated. Bye. I then reached out again and asked them for tracking information or some type of confirmation or where they left the bouquet because my friend had not received the arrangement. Floom just ignored my questions altogether. No-one reponded or checked back with me to make sure my issue was resolved. Then I get an email to rate them. I am happy to report that the bouquet was finally delivered but it was not in the best shape AND the customer service is lackluster, needless to say, I will not be using Floom again and I would not recommend them to others.”

Helpful Report

(Showcase Flowers) - Posted 3 years ago

Hi Grace I'm sorry to read that you've had a disappointing experience. I understand that your order was not delivered on time. I can see that you've been in touch with the Floom Customer Services Team. I understand the Floom Customer Services Team tried to find a positive resolution. Either way, as your order wasn't delivered on time - I've processed a refund of the delivery charge. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you wish to shop with Floom again in the future.

Posted 3 years ago

“My order was canceled and I had to scramble to find another gift on the day of delivery.”

Helpful Report

(Le Fleur D) - Posted 3 years ago

Hi Annie I'm so sorry to read about your disappointment. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist wasn't able to fulfil your order. As a result, we had to cancel your order. I can see a full refund of your order was processed which you'll receive in the next 5-7 working days. I am sorry that there was inconvenience caused. However, I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Did not delivered at estimated day and time. Note that we typed was not with the flower probably lost. Flower was damaged some leaves were in the box.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

Hi Sevilay I'm sorry that you've been disappointed with your experience. I understand that your order was not delivered on time. I can see that you've been in contact with the Floom Customer Services Team. I know that this wasn't the ideal situation - but we have refunded the delivery charges. This I confirm has been processed. I hope we can redeem ourselves should you order with Floom again in the future.

Posted 3 years ago

“Terrible service. Ordered flowers for a 50th Birthday and they were cancelled by the florist. Floom failed to let me know the order had been cancelled so I could make alternate arrangements, and I only found out by contacting the florist directly to see if they had been delivered (as I’d had no updates from floom)!! I then had to ring customer services to check if my refund was processed seeing as my order was cancelled, which it wasn’t!!!”

Helpful Report

(Larkspur & Lavender) - Posted 3 years ago

Hi Rita I'm sorry that you've been disappointed with the Floom experience. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist couldn't fulfil your order. I'm sorry that this information wasn't relayed to you. I can see moving forward - the Floom Customers Service Team have tried to provide a positive resolution. I can confirm that as of Wednesday 9th Feb - your refund was processed. This refund will be in your account in the next 5-7 working days. I hope we can redeem ourselves, should you wish to order with Floom again in the future.

Posted 3 years ago

“Flowers weren't delivered, no one contacted me to cancel the order.”

Helpful Report

(Blooms By G) - Posted 3 years ago

Hi Melanie I'm so sorry that you've been disappointed with your order. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist couldn't fulfil your order. As a result, your order was cancelled. Moving forward, I can confirm your refund was processed as of Thursday 10th February. This you will receive in your account in the next 5-7 working days. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Paid for next day delivery. Two days later still no sign of flowers. Raised the issue on Twitter and was offered a refund, which I said I wanted to accept. No action followed. Flowers arrived after FOUR days, and I'm now being told no refund will be issued, despite saying I wanted to cancel two days earlier. An absolute shocker of a service.”

Helpful Report

(Grandfields) - Posted 3 years ago

Hi Andrew I'm so sorry that you've been disappointed with this service. I understand that your order was delivered late despite the message that you had cancelled this order. I can see that you've been in touch with the Floom Customer Services Team. After looking into this matter further, I can see a full refund of your order was processed on Friday 11th February. Please accept our sincere apologies. I hope we can redeem ourselves in the future should you shop with Floom again.

Posted 3 years ago

“order not delivered.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Susan I'm so sorry that your order wasn't delivered. I've looked into this matter. Unfortunately, there were delivery issues with the courier company. This the Floom Customer Services Team communicated to you about. I understand as of Friday 11th February - a full refund was processed. I hope we can redeem ourselves should you place an order with Floom in the future,

Posted 3 years ago

“Very bad experience. Did not deliver on time. Customer service poor. Never again.”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

Hi Nils I'm so sorry that you've been disappointed with your order. I understand your order was not delivered. I can see that you've been in touch with the Floom Customer Services Team. The team have been investigating this matter with the florist. Due to unforeseen circumstances, the florist couldn't fulfil your order. As a result, your order has now been cancelled and you have been issued a full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you order with Floom in the future.

Posted 3 years ago

“The person I sent the flowers to never received them. I can’t get in touch with the company. Left several messages and no response. I’m very disappointed.”

Helpful Report

(Sensational Flowers) - Posted 3 years ago

Hi Emily I'm sorry that you've been disappointed with your order. I understand that this order wasn't delivered. I can see you've been in touch with the Floom Customer Services Team. Unfortunately, due to unforeseen circumstances, the florist couldn't fulfil your order. As a result, your order was cancelled and a full refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“What drives someone to start a company this useless? There must be easier ways to make money. Flowers arrived too late. No customer service at all. It felt like a scam. I placed an order at 10:15am for flowers to arrive before 6pm. They were for a birthday, for a lovely person who looks after my kids until 6pm every day. It’s Friday and they don’t work on the weekend. The address is in London N7. The flowers cost £100. The status of the order on the website never updated, so I didn’t know if it was ready, in transit or delivered. There were no email or text updates at all. The live custom service chat on the website isn’t a live chat, it’s just a pop up FAQ. At 5pm I started trying to get in touch with Floom. The number on the site just rings and rings for minutes and eventually tells you to leave a voicemail. I called 4 times. No one answered the customer service email or web form. The person I bought the flowers for had plans and left at 6pm. The flowers arrived at 6:07pm. 7 minutes after the person they were for left for the weekend. So no birthday flowers. They could have updated the status on the site, texted, emailed, phoned, answered the phone, had a live chat, replied to email or web form… but they didn’t bother. So it’s not a scam… just exceptionally bad service.”

Helpful Report

(Rewild) - Posted 3 years ago

Hi Tom I'm so sorry for the distress this order caused. I understand your order arrived later than the delivery window. I can see you've been in touch with the Floom Customer Services Team. I know this wasn't ideal but I can see that a full refund was issued for the inconvenience caused. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“They cancel my order with no reason”

Helpful Report

(Lily Jones The Art Of Floristry) - Posted 3 years ago

Hi Waffa I'm so sorry that you've been disappointed with your order. I understand your order was cancelled. I've looked into this matter. Unfortunately, due to unforeseen circumstances, the florist couldn't fulfil your order. I know this wasn't ideal but I can see a full refund has been processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“THE WORST! Flowers ordered internationally 4 days before they were due to be delivered. The day AFTER delivery I receive a note- they were not delivered. Don't deserve a `1'”

Helpful Report

(Flowers4all) - Posted 3 years ago

Floom is rated 4.4 based on 21,405 reviews