Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice bouquet but very small, I expected a much bigger size.”

Helpful Report

Posted 5 years ago

“Not enough options for the bouquets. The delivery and everything else was great.”

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Posted 5 years ago

“Delivery was on time and the delivery person was nice and professional, but the flowers weren't in the best shape. Half the lily fell off the stem as soon as we opened the bouquet. The bouquet was nice, but I expected a little more for the price I paid.”

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Posted 5 years ago

“For the price, the bouquet was TINY. This was really not what I expected.”

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Posted 5 years ago

“I purchased the Modern Major for Mother’s Day. I was really excited for my mother to receive them yesterday (we live together) because I saw a review saying they arrived exactly as in the imagine. That was not the case for me at all. The tulips arrived looking lifeless, sparse and, of course, small. I wish there was an option to choose how you want your flowers to arrive, as I’m sure a someone else would have appreciated this more. While I hope the flowers will eventually bloom nicely and maybe last longer, it wasn’t the impactful presentation I was looking for.”

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Posted 5 years ago

“I felt for the price it was small.”

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Posted 5 years ago

“My present didn't arrived to my family. So I needed to call and make sure that they will go to the post of the building and get the plant.”

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Posted 5 years ago

“Unfortunately my experience was frustrating. I received notification that flowers were delivered and they were not. Thankfully when contacting Floom the rep was great and tracked down my order which had not yet been delivered. Once they were delivered they were pretty but not what I ordered. Completely different color scheme and different container then I had picked out. I understand that maybe the flowers were not available as shown but thirty were a completely different arrangement. At least they were pretty regardless and my friend was excited. I’m not sure I’ll order again as experience was frustrating.”

Helpful Report

Posted 5 years ago

“The choice of flowers was not intelligent, stems have to be properly cut at a slant in water, if sent by envelope there must be evidence of this, not found, the combination of flowers, roses , plus the blue i forget the name, tends to drop n creates a stain and mess especially on furniture and the floor, you need proper florists who know what they do , to make out a collage , a bouquet, professionally, i wont name names of London's best florists, THERE IS ROOM FOR MUCH IMPROVEMENT, really and truly”

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Posted 5 years ago

“Delivery was on time but the arrangement looked nothing like the photo. It was still pretty but totally different from what I selected”

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Posted 5 years ago

“The app is easy to use, the flowers were sub-standard for the price.”

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(Orchidya) - Posted 5 years ago

Hi Ben, We are so sorry to hear you were disappointed with your order. Please email photographs within 48 hours of arrival to hello@floom.com Thanks, Floom

Posted 5 years ago

“I ordered flowers for my aunts birthday. Received an email to say they had been delivered on the corrected day (Saturday) but they had not. They then arrived on the Monday while I was on zoom to her! Not happy to receive an email that lied about the delivery, I would have understood if it was explained not just tried to be hidden.”

Helpful Report

Posted 5 years ago

Hi Beth, I'm sorry to hear you were disappointed with your Floom experience. Please email us at hello@floom.com if you want to take this further. Thank you! Floom

Posted 5 years ago

“The flowers arrived on time however have only lasted a couple of days and I'm disappointed given the price I paid. Appreciate it's a challenging time so ive considered that in my review.”

Helpful Report

(PM Flowers) - Posted 5 years ago

Hello Amy, I'm sorry your flowers didn't last as long as you'd hoped. We do expect our arrangements to last in a fresh state for 4-6 days as long as they are properly cared for. If you feel they wilt far too quickly you can send us images at: support@floom.com, thank you!

Posted 5 years ago

“The flowers were beautiful and delivered on time, but they were brought to the wrong address. Thankfully it was about a block away, and a kind stranger called me to let me know they were brought to her instead. The stranger dropped them off at the correct address, thankfully.”

Helpful Report

(QG Floral) - Posted 5 years ago

Hi Angelica, Thank you for choosing Floom. I'm sorry to hear about the address confusion! Our drivers always make deliveries based on the address provided - I am deeply apologetic that this may not have happened in this situation. I'm glad, in the end, that this all worked out and you were able to enjoy the flowers! - Team Floom

Posted 5 years ago

“I couldn't find what I was looking for, which was simple, just one red rose. So I ended up with the more similar bouquet that I found, although I found it expensive. The flower glass pot is a bit chubby.”

Helpful Report

(PM Flowers) - Posted 5 years ago

Hi Jordi, Thank you for choosing Floom. I'm sorry to hear that we did not have exactly what you were looking for and that the vase was larger than you had hoped for. Please keep in mind that we do offer custom ordering to provide our customers with the exact flower/arrangement in which the seek. If you're ever in need of a custom order, please email us at hello@floom.com. We hope you consider shopping with Floom again soon! - Team Floom

Posted 5 years ago

“I got the Cape May. Many of the petals of the roses were bruised and wilting. The hydrangeas were also past full bloom. The bouquet was also missing flowers that were said to be included on the website, and also had flowers that weren't displayed/advertised. I will not order from Floom again.”

Helpful Report

(QG Floral) - Posted 5 years ago

“I don't normally leave a feedback like this but wanted to share my experience of using Floom for the first time. I was really excited to order from Floom, the flowers looked gorgeous online and I needed next day delivery for a special birthday celebration. Unfortunately, when the hand tied flowers arrived, half the water had been (accidentally) tipped out of its jar in transit, making the bottom of the carry bag completely soaked through. That I didn't mind as much, compared to about 20% of the flowers in the bouquet had arrived either broken or damaged. I had to break off stems and even whole flower heads!! to make the bouquet look presentable and not crushed. When I checked back on my order on what the bouquet should have looked like (because the image was so beautiful), I realised that some flowers were missing and what I had received was not as shown. I don't mind variation at all, but what I had received just wasn't as pleasing as the image. The bouquet did last for around 7-10 days which was great. I don't think the flowers came with any flower food either. For the price of the bouquet,I was expecting to be completely wow-ed at first sight. I've been lucky to have received enough flowers to know what this feeling should feel like! But instead was underwhelmed which is unfortunate. I have been ordering flowers through several companies before and during the lockdown period and this particular bouquet has not impressed me at all. The service has been great and I was updated regularly of the courier's progress, even though the flowers were bashed around a bit, otherwise overall I would have given 2 stars. For the price vs what you get, I would not recommend Floom. Receiving flowers, big or small, should be a joy!”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hello Tina, I'm so sorry for the disappointing delivery experience. We do expect our florist partners to send out bouquets that mach the online examples and will be in good condition upon arrival. If you're able to please send any images you have of the delivered arrangement to our team at: support@floom.com, thank you!

Posted 5 years ago

“I have not yet received my order so I can’t speak to that, but I do not enjoy the international fee you charge. There are too many other services to use that don’t charge this so not sure I would return.”

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(Bloomie Flower Studio) - Posted 5 years ago

Hi Jah, I'm afraid the international fee you paid would have been from you bank or card processor not Floom as we do not charge any additional fees. We hope you do use us again in the future despite this charge. Floom

Posted 5 years ago

“Hi when the flowers arrived we were expecting a bigger bunch as we paid £80. According to the picture We saw for the larger bouquet there were not enough flowers also some of them were all ready dying. So Was actually quite disappointed with them.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hello Shah, I'm sorry for your disappointing delivery, you can send us an email with images of what you received to: support@floom.com, we'd love to followup with you. Thanks!

Posted 5 years ago

“Lovely flowers just a day late.”

Helpful Report

(Zita Elze) - Posted 5 years ago

Hello Chris, thank you for your review and understanding.

Posted 5 years ago

Floom is rated 4.4 based on 21,397 reviews