Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet smaller than I expected”

Helpful Report

(QG Floral) - Posted 5 years ago

“Acceptable due to the fact I ordered sunflowers but because they were out they were replaced with Gerber daisies.”

Helpful Report

(Plant Shed) - Posted 5 years ago

Hello Nicholas, I'm sorry your order used substituted flowers without us informing you first. We always strive to keep the communication clear between the florist and the customer to inform of any changes. If you'd like to see how we can resolve your issue please send us a message directly to: support@floom.com, thank you!

Posted 5 years ago

“Flowers were delivered in a timely matter, however, the water leaked a bit and destroyed the paper bag.”

Helpful Report

(Rose & Mary) - Posted 5 years ago

Hi Kelvin We are so sorry to hear this. Please do send us an e-mail over at support@floom.com with images of your order. We would love to hear from you and resolve this matter. Thanks, Floom

Posted 5 years ago

“Flowers were ok but didn't look as advertised”

Helpful Report

(Paula Rooney) - Posted 5 years ago

Hi Michael We are so sorry to hear this. Please do send us an e-mail over at support@floom.com with images of your order. We would love to hear from you and resolve this matter. Thanks, Floom

Posted 5 years ago

“Flowers did not show up on Valentine’s Day. Disappointing”

Helpful Report

(The Cutting Garden) - Posted 5 years ago

Hi Gregory We’re sorry to hear your flowers didn’t come - we take all feedback onboard and we’re working hard every day to make it better. If you haven’t already please email support@floom.com and we will issue you a full refund. Thanks, Floom

Posted 5 years ago

“Hi I ordered flower and vase but only received the flower and didn’t receive message card also. Little bit disappointed. Best regards, Taewon Lee”

Helpful Report

(Flowers X Floom) - Posted 5 years ago

Hi Taewon We’re sorry to hear your vase and message card didn’t come - we take all feedback onboard and we’re working hard every day to make it better. If you haven’t already please email support@floom.com and we will issue you a refund. Thanks, Floom

Posted 5 years ago

“The quality, assortment, and arrangement of flowers are some of the best I've seen for internet delivery service; however, a couple of the flowers were dead and the personalized note was missing. For that I have to deduct points.”

Helpful Report

(Ode A La ROSE) - Posted 5 years ago

Hi Joshua We are so sorry to hear this. Please do send us an e-mail over at support@floom.com with images of your order. We would love to hear from you and resolve this matter. Thanks, Floom

Posted 5 years ago

“Flowers didn’t look like the photo”

Helpful Report

(PM Flowers) - Posted 5 years ago

Hello Charlotte, I'm sorry your delivered arrangement didn't match the online images. We always strive to match the examples provided. If you're able to please email our support team with your order number and images to: support@floom.com and we'll share with our partner florist for a resolution. Thank you!

Posted 5 years ago

“would love more inexpensive options”

Helpful Report

(Domonique Rose) - Posted 5 years ago

“Easy to use app. Good delivery and flowers. I would love to have seen some text or easy communication to let me know the deliver happened.”

Helpful Report

(Shus Flower) - Posted 5 years ago

Hello Dorothy, Thank you for your feedback. I'm sorry to see you didn't receive your delivery confirmation email. It is sent out automatically when a delivery is made. It can sometimes land in your junk or spam folder if you're able to check there. If you have any further concerns please let our support them know directly at: support@floom.com. Thanks again!

Posted 5 years ago

“The flowers were very nice however they missed the vase (it was delivered after complaint later that day). Also the card was sent with the flower was completely empty. They later sent the correct card with the vase. Kind of mixed experience.”

Helpful Report

Posted 5 years ago

We're so sorry to hear about the packaging error there but I am very pleased that we were able to rectify that and get the correct vase to you as soon as we could. Thanks so much for your patience and understanding, we hope to welcome you back really soon! :)

Posted 5 years ago

“The flowers and price all looked good, but unfortunately floom couldnt deliver on the requested day. They informed me of this in time to make other arrangements and refunded my money quickly. Good customer service”

Helpful Report

Posted 5 years ago

So sorry our florists were unable to reach your area on the intended say, but I do hope you were able to make some alternative arrangements. Thanks again for your understanding here, we hope to welcome you back very soon!

Posted 5 years ago

“Flowers were lovely but delivered to the wrong address!”

Helpful Report

Posted 5 years ago

“Never given confirmation of delivery. I had to call the person I sent the flowers too.”

Helpful Report

(Ode A La ROSE) - Posted 5 years ago

Hello Christian, I am sorry to see you were not updated on this occasion but we are very happy to see the flowers were as expected. Thank you for using Floom.

Posted 5 years ago

“Lovely bouquet but the sender was left out fr the message. My aunt had to ask if I had sent the bouquet”

Helpful Report

Posted 5 years ago

Hello Hiang, I'm sorry for the confusion. We don't automatically add the sender's name to our delivery orders or the gift messages in case the sender wishes to remain anonymous. In the future it is best to sign your name on the gift message to be sure your recipient is made aware. If you have any questions or concerns please let us know at: support@floom.com

Posted 5 years ago

“I was quite disappointed in this service. I’ve used Floom before and it went perfectly, so used them again recently. When making the purchase, I was told to supply my number and the recipients number too. It states that the recipient would only be messaged in an emergency if it couldn’t be delivered. However, delivery updates were sent to the recipient from the morning, which ruined the surprise”

Helpful Report

Posted 5 years ago

Hi Ragiv, We are very sorry to hear of your spoiled delivery. Please do send us an e-mail over at support@floom.com and we'll do what we can to resolve your issue, thank you!

Posted 5 years ago

“The plant I ordered arrived on time but it was quite damaged. The tips of the leaves were bent, and one of them was cut off completely like it had been cut off to propagate a new plant. For the cost I expected a higher quality plant.”

Helpful Report

(Gardenia Of London) - Posted 5 years ago

Hi Melanie, We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thanks, Floom

Posted 5 years ago

“Delivery, options are all good. The major complaint is the website in the U.S., which is ending in .com not .co.uk, is still charging me a foreign transaction fee without any warning. This is a clearly hidden charge and is absolutely unacceptable.”

Helpful Report

Posted 5 years ago

Hi Yantong, We have reached out on your previous review - we charge in the local currency and our payment processing system is showing everything in USD. We'd be happy to look into this further for you if you could email support@floom.com. Thanks, Floom

Posted 5 years ago

“The flower were really bad. Not anywhere close to what was shown on the picture. No roses at all. Would consider purchasing if i am in rush again as the delivery is very fast but not the same ones for sure They were worth £5”

Helpful Report

(Flower Station) - Posted 5 years ago

Hi Sheikh, We're sorry you were disappointed with the final product you received. If you have photos of the final product you received we'd be happy to review them and look into your order. Please email these over to support@floom.com. Thanks, Floom

Posted 5 years ago

“The bouquet was beautiful and exactly as expected - however, you sent a delivery message to the person who the flowers were a surprise for, even though on the form it said “this number will only be used in case of delivery issues” or something to that effect. Having a message about a bouquet of flowers arriving 8 hours before they do, is nowhere near as romantic as the surprise of a bouquet of flowers! I’ve tried to call to express my frustration but just kept ringing out”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hi Pete, We're sorry to see you were unable to get through to us and that your surprise was ruined by these delivery texts. We're working with our florist partner to ensure this doesn't happen again. Thanks

Posted 5 years ago

Floom is rated 4.4 based on 21,397 reviews