Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, however the flowers were not as good a quality or amount as I would expect for the price”

Helpful Report

(Clapham Flowers) - Posted 5 years ago

Hello Margherita, thank you for your feedback. I'm sorry you were left feeling disappointed by your delivery. You can email us images within 48 hours of delivery to: support@floom.com and we'll be happy to share with our florist partner for their review. Thank you!

Posted 5 years ago

“The fruit box was quite expensive for what we received but the fruit was of good quality. We ordered two add-ons, one of which was missing. When asked, the delivery driver said he knew nothing about it. When I phoned, Floom were helpful but I felt it wasn't worth a delivery of just one item so I requested a refund.”

Helpful Report

(Veg Out) - Posted 5 years ago

Hello Sali, I'm sorry for the missing item from your order. We will always try to work with our delivery partners to ensure a redelivery or a refund in theses circumstances. Thank you for your understanding.

Posted 5 years ago

“We were a bit disappointed not to get the yogurt that was part of the big box. I added and paid for an additional dairy free yogurt as need both. We had 2 mozzarellas instead I think? An odd substitution if so... On the whole, the vegetables were good quality but the proportions a little odd for what is described as a Big Box. We had 2 giant onions and then 3 tiny ones. A handful of new potatoes. One aubergine... For a big box, I'd hope for enough of one vegetable to feed 4. Otherwise, everything is part of a casserole. We love our veggies and particularly things that can be eaten raw for their vitamin content such as sweet peppers and carrots, particularly when tomatoes and avocados in short supply. Otherwise, delighted with the fennel (but again very small + a slither)... Do not need 3 red chillis and 3 bulbs of garlic (1 of each fine) and would have liked more of other vegetables and for bananas to be included in this as listed. Giant onions more of a discussion point than being useful and no point having 2 huge ones and then 3 little shallots. Appreciated the herbs but more concerned about balance of basics, maybe a piece of ginger would be similarly useful and less fragile. I guess our ideal box would have the dairy, the bread, vegetables with some salad ingredients particularly tomatoes (more than one punnet), spring onions rather than so many chillis, 4-8 red orange or yellow peppers (not green), green beans but not trimmed (they don't last as long), other dark green vegetables (1 or 2 broccoli, 1 type of cabbage, maybe asparagus, maybe spinach), blue berries rather than raspberries and strawberries as fragile and have been disappointing in past, 4 lemons or 6 limes, at least 2 aubergines if including, bag of citrus fruit, bag of apples, plums or similar, potentially melon but avoid pineapple as has to be ripe when picked or is useless... Any other veggies are a bonus but this is our ideal scenario for a good mix. Appreciate, you have to go with whats there and costs...”

Helpful Report

(Veg Out) - Posted 5 years ago

Hi Valerie, thank you for your feedback. We have just started offering food delivery and we appreciate any input that can help us refine our selections.

Posted 5 years ago

“Order wasn't delivered the day it was supposed to and no intimation on it either. The fruit basket received was passable.”

Helpful Report

(Premier FSP) - Posted 5 years ago

Hello Anne, I'm so sorry for the delay that effected your order. We've been working with our delivery partners and their couriers very diligently lately to avoid future issues and we're so sorry you had to wait for your delivery. Thank you for taking the time to provide feedback.

Posted 5 years ago

“Delivery was a day later than advised when I placed the order so a little disappointed, however the hamper was lovely when it did arrive”

Helpful Report

Posted 5 years ago

“I typically avoid on line florists because the choices are limited and not very aspiring. Floom had a beautiful array of unique arrangements. The website was easy to navigate. I look forward to delivery”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 5 years ago

“Disappointed the flowers were not as pictured on the website. The tulips pictured were pink & white, not the yellow & purple that was delivered.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 5 years ago

Hi Peggy, Thank you for your review. Due to the current climate our florists are finding it more difficult to source specific stems and colours but we are sorry we were unable to warn you about that change beforehand. We hope you'll give us another chance to wow you! Thanks, Beth @ Floom

Posted 5 years ago

“Came on time but small and expensive...”

Helpful Report

(Orchidya) - Posted 5 years ago

Hi Linda, Thanks for your honest review - we'll pass your feedback on to our florist partner to help them understand their product range. Beth @ Floom

Posted 5 years ago

“Delivered bouquet didn't match bouquet on the web site photo.”

Helpful Report

Posted 5 years ago

“There is a good variety of different bouquets from a number of florists available. Many of these include flowers and foliage that are a little different from many of the standard, run of the mill, online flower services and this is what led me to using Floom. However I was a little dissapointed for 3 reasons. Firstly there were quite a few differences between the selection of flowers in the bouquet delivered compared to what I had ordered. I understand there may need to be substitutions from time to time but for me it was just a little too far away from what I had ordered. Secondly the flowers arrived the day before I had requested. It doesn't mean the flowers weren't appreciated but it would have been nicer for them to arrive on the day that was being celebrated. Finnaly there was supposed to be a free Neals Yard gift with the flowers but this does not appear to have been included.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hi Angus, I'm so sorry for the disappointing delivery experience. Our support team would love to work with you to resolve your issues if you're able to send us a message to: support@floom.com with your feedback. Thank you!

Posted 5 years ago

“Great flowers. Message wasn’t included as requested....therefore my mum didn’t know they were from us until she’d asked!”

Helpful Report

(Flowers X Floom) - Posted 5 years ago

Hi Robert, I'm so sorry it appears your note was lost in transit. You can contact our team at: support@floom.com and we'll let the florist know right away. Thank you!

Posted 5 years ago

“Flowers delivered to the wrong house, had to get a photo sent to us of where they were left and luckily the recipient recognised the house so managed to go and pick them up. Nice flowers in the end.”

Helpful Report

Posted 5 years ago

Hello Emily, we're so sorry for the address issue. We will send your feedback to our partner florist's courier for a followup. Thank you for letting us know and have a good day!

Posted 5 years ago

“Mis-transcribed the name of the recipient. Also, didn't leave a delivery note when 1st delivery failed, but great bouquet and good customer support following up.”

Helpful Report

Posted 5 years ago

Hi Tim, I'm sorry for the typo in your gift message. It's rare occurrence but it's never acceptable since we understand a note is a very important part of a gift of flowers. Thank you for your understanding.

Posted 5 years ago

“Sadly couldn’t deliver on the appointed day and time. Bouquet was fine though”

Helpful Report

(Isabloom) - Posted 5 years ago

Hello Stephen, we're so sorry your order needed to be delayed due to stock issues. We always try to work with our florist partners and customers to ensure their online products are available for immediate delivery. We appreciate your assistance and patience.

Posted 5 years ago

“The plant was in good condition but the delivery was a day late and the customer service when I called to check on the order was poor.”

Helpful Report

Posted 5 years ago

Hello George, I'm sorry for the delay in updating you in regards to your delivery. We're not always able to give immediate updates when we have to wait for our florist partners to get back to us with their details. We will work on a better system to receive the updates in a timely manner and avoid situations such as yours. Thank you for your feedback!

Posted 5 years ago

“Good service and great communication at all stages. However I was underwhelmed with the bouquet which seemed expensive for what was actually delivered.”

Helpful Report

Posted 5 years ago

Hello Matthew, I'm sorry for the disappointing delivery. I see we have set up a redelivery for you and we hope you're fully satisfied with the new bouquet. If you're not please let us know by contacting our team at: support@floom.com, thank you!

Posted 5 years ago

“I loved the designs of the flower arrangements online. Unfortunately, it looked a little different when it was delivered. It also took a while to get the flowers delivered, but I was okay with it since the online photo looked beautiful. Overall, it was still a nice arrangement, but it didn’t really look like what was online.”

Helpful Report

Posted 5 years ago

Hello, I'm sorry your delivered arrangement looked different than the online images. We do try to inform our customers of necessary substitutions the florist would be making and it appears they didn't let us know on this occasion. We're happy you still enjoyed the new arrangement but if you do encounter the issue again please send you images and thoughts to our team at: support@floom.com, thanks!

Posted 5 years ago

“Can't fault the delivery. Had to send some very last minute emergency flowers and they arrived in 2 hours, on a weekend. However, by the next day quite a lot of what had been delivered was dying or dead”

Helpful Report

Posted 5 years ago

Hi Matthew, We're sorry to hear your disappointing delivery, for issues regarding dying or wilting flowers we do appreciate being emailed any photos as soon as possible to resolve the issue to our team at: support@floom.com. We work with independent florists across the UK and US so we hope you'll give us another chance. Thanks, Floom

Posted 5 years ago

“The bouquet was beautiful, and it was enjoyed by the recipient. I do have a problem with your two day order and delivery, I would think one day would be sufficient. I ordered on a Wednesday, and it wasn't delivered till Friday.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hi Jacqeulyn, Thank you for your review! I wanted to let you know that we do offer same day delivery depending on the delivery location and time of day you place an order. If you have any questions please let us know; a member of our customer service team would be happy to assist. Thanks! Floom

Posted 5 years ago

“Flowers looked like something had been stacked on top of them.”

Helpful Report

Posted 5 years ago

Hi James, I'm sorry you were disappointed by the look of your delivered arrangement. For issues such of these we do require photos to be sent in for our partner florist to review and we can offer a resolution within 48 hours. We hope you do give us another chance in the future and if you have any further concerns let us know directly at: support@floom.com. Thank you!

Posted 5 years ago

Floom is rated 4.4 based on 21,397 reviews