Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and easy to use. Shocking flowers”

Helpful Report

(Flowers By KW) - Posted 4 years ago

“Tried your flowers for a London delivery..excellent so used them again here, though you cite a cheaper price on the web than you charge...in NYC. left me with a bad taste...Had been planning to use you once a month for the next year..but now am having second thoughts”

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(Phillo) - Posted 4 years ago

“Ordered one day before delivery, with a request to deliver before noon. That didn't happen. Delivery adress was close by.”

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(PM Flowers) - Posted 4 years ago

“Delivery was good but recipient did receive the flowers advertised.”

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(Clapham Flowers) - Posted 4 years ago

“The flowers for my Aunt’s 70th were ok. Not as generous a bunch as I was expecting for the price.”

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(The Village Florist) - Posted 4 years ago

“The options were great, and delivery was perfect. However, the bouquet that was delivered looked significantly smaller than the one pictured on the order and I felt it didn't reflect the price I paid. That was disappointing.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Hello Jessica, thank you for your feedback. We will work with our florist partners to better represent our floral products online. We always want the arrangements to match the look, size and pricing of the example images.

Posted 4 years ago

“Flowers were good quality delivery was poor 2+hours late”

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Posted 4 years ago

“I had an issue with the flowers being left with a neighbor when I specifically asked that they not be. Great flowers when they did arrive 3 days later.”

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Posted 4 years ago

“Flowers were a day late”

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Posted 4 years ago

“Floom is very convenient and has a good website, but I was disappointed with the image show of my order vs. what was sent. What was sent was very different than what I thought I was ordering.”

Helpful Report

(Ode A La ROSE) - Posted 5 years ago

Hi there, I am so sorry to hear the arrangement received did not reflect what you ordered on the Floom website. If you haven't already, please email our customer service team at hello@floom.com with images of the stems received. We'd be happy to help resolve this issue. - Team Floom

Posted 5 years ago

“Delivery was as promised. The recipient really appreicated and enjoyed them. However, when she sent me a photo of the flowers, they did not look like the picture I had gone off of. I chose the Sweetness Handtied/Pink Baby bouquet. The photo on the site looked much brighter and more exotic than what she received. When I saw the photo she took, there were a number of carnations in it, which were not in the site's photo or the description. I understand that local florists have to use what they have, but it was just a bit disappointing. When I spend over $100 to brighten someone's day, my hope is the florist would go above and beyond to make it amazing.”

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Posted 5 years ago

“Floom was great and offered great service but the flowers I bought with the next day delivery were not available, and I only found this out after purchasing.”

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Posted 5 years ago

“The flowers did not meet my expectations based on the picture online (or the price!). There seemed to be less stems overall and some of the particular blooms and filler were missing.”

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Posted 5 years ago

“Fallon is fine.”

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Posted 5 years ago

“I was a bit disappointed in the size of the bouquet, though the flowers seemed nice.”

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Posted 5 years ago

“I was slightly disappointed that they were so inflexible. I ordered flowers as a surprise for someone who then left their apartment earlier than expected on holiday. I asked if they could keep the flowers in a fridge and redeliver on another day but they could not, I asked if they could deliver to a different address so the flowers would not go to waste and they could not. To be fair to Floom this may be the florist that was unhelpful. Still very disappointed. No discount either and those flowers were definitely resell-able.”

Helpful Report

Posted 5 years ago

“Easy enough to use site, quick delivery.”

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Posted 5 years ago

“The flowers were pretty but I really thought they would have been bigger for the price.”

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Posted 5 years ago

“I liked the flowers chosen but the bouquet looked a little sparse.”

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Posted 5 years ago

“The website was easy to use and delivery was excellent. BUT! My niece had a baby boy. The flowers in the picture were white and perfect. The ones that arrived were mainly pink. Very embarrassing and disappointing”

Helpful Report

(Floetica) - Posted 5 years ago

Floom is rated 4.4 based on 21,397 reviews