Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,462 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautiful flowers, arrived after the delivery window”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

“Ordered flowers for relative in LA (I live in London). Easy in terms of checkout etc. Gave my relatives American number, delivered but left on the wall outside rather than actually knocking the door first. Also I opted for a ‘deal of the day’ (florist choice), it was a gamble but flowers that were chosen turned out to be lovely. However I paid for a superior size bunch and they looked like they were lacking from the picture I saw. Would use again though for convenience & the person receiving the flowers loved them.”

Helpful Report

(My Blooming Business) - Posted 1 year ago

“Quick and reliable service. Was informed of delay and refunded for the express delivery”

Helpful Report

(Sweet Flowers East) - Posted 1 year ago

“Quick response to my online request, and efficient local delivery. The bouquet was not as advertised on the website - the tulips were coloured rather than the more exotic white special variety.”

Helpful Report

(Poppy's Florist) - Posted 1 year ago

“They did not have the flowers I order, but contacted me offering a replacement that was even more beautiful . A bit too much hidden prices, though.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“Thank you Floom, quick delivery, great bouquet variety, not boring style, superb service!”

Helpful Report

(Getpotted City Flowers And Plants) - Posted 1 year ago

“flowers were beautiful and prompt but overpriced for how they looked”

Helpful Report

(Solim Flower) - Posted 1 year ago

“Delivered 2 days late for funeral but it was a pretty bouquet”

Helpful Report

(F For Flower) - Posted 1 year ago

“bouquet was excellent, but missed the card. It was a pitty”

Helpful Report

(Into The Meadow) - Posted 1 year ago

“Very good service.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

“Quick and easy to order some delicious treats as a birthday present. The prices are a bit high but I guess youre paying for convenience. Would have been nice if the cakes I ordered had been labeled and individually wrapped so that you know what each one is and so that they would stay fresh longer.”

Helpful Report

(Positive Bakes) - Posted 1 year ago

“Great choice and clear info on price points and delivery availability. Flowers were delivered on the date requested, but I wasn't informed that the delivery was successful until the following day, so only advice would be to please confirm to customers more promptly that a delivery has been made and perhaps attach a photo so senders don't worry. But otherwise service was good.”

Helpful Report

(Flower Station) - Posted 1 year ago

“Great and quick service”

Helpful Report

(Eugenia's Flowers) - Posted 1 year ago

“A lot of flowers to choose from since there is a lot of partner florist.”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

“fast service, easy and convenient”

Helpful Report

(Secret Garden Rose) - Posted 1 year ago

“Communication was clear, even when logistical issues came up outside of Floom's control. Item was delivered well.”

Helpful Report

(Positive Bakes) - Posted 1 year ago

“I was told the arrangement is beautiful but was disappointed because it arrived a day late and one of the roses was broken off.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Great variety to choose from and good options for quick delivery”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“The end product was beautiful...only feedback...all 3 orders (wreaths) to different locations were a day or more, late...”

Helpful Report

(Floom Wreaths) - Posted 1 year ago

“The flowers were lovely. The customer service was perfect. Delivery we had a bit of a hiccup and they did not get delivered on the day that I requested but they were delivered the next day.”

Helpful Report

(Elsie Mayflower) - Posted 1 year ago

Floom is rated 4.4 based on 21,462 reviews