Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,653 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,653 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and good flower arrangements.”

Helpful Report

(BloomsyBox) - Posted 11 months ago

“The recipient reports she is very pleased with the flowers, which is most important. Otherwise, the ordering process was easy and the communication about the status of the delivery was very good, although initially it was hard to understand exactly when the projected delivery date would be.”

Helpful Report

(BloomsyBox) - Posted 11 months ago

“The delivery is good, but they change the flower without asking”

Helpful Report

(Sunny Florists) - Posted 11 months ago

“I have ordered from floom about 4 times and this was the first time they didn’t mess up the order or provide us with ugly flowers that didn’t match the photos. These flowers were definitely not exactly like the photos but it was closer than all the orders I’ve received.”

Helpful Report

(LA Flowers & Gifts) - Posted 11 months ago

“Ordered the flower arrangement on Friday to be delivered to the hospital on Saturday. The thing is that they discharged the patient on Saturday (2 days before expected). I was away from home and couldn't change the delivery address on my phone. I tried with the "chat" option, but it was impossible. Finally, when I got home to my computer, I wrote an email to Floom, and they offered a full refund.”

Helpful Report

(NYC Floral Decorators) - Posted 11 months ago

“I ordered Mother's Day flowers in April (so several weeks ahead of time) to be delivered on actual Mothers' Day. They arrived to my mom at 7:45pm, and they forgot to print out/include the note I had written for my mom. The flowers were pretty and looked close enough to the photo, but between the extremely late delivery time and the forgotten note, I felt the service was lacking. I paid over $200 for the flowers plus delivery, and I feel like for that price, my expectations were not met.”

Helpful Report

(Lucy's Flowers) - Posted 11 months ago

“Good flower selection and timely delivery.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 11 months ago

“The flowers were nice and delivered quickly, but really expensive for the size and flowers.”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 11 months ago

“I was pleased with the flowers, but the delivery instructions I left were not followed. The flowers were left outside the gate and might have been overlooked. The homeowner was not contacted to open the gate for delivery as I had requested. As a result, the flowers were not as fresh as they might have been.”

Helpful Report

(Rachel Cho Floral Design) - Posted 11 months ago

“The flowers were beautiful but the Colours were not what I ordered.”

Helpful Report

(Q Florist) - Posted 11 months ago

“Ordered from two shops, one delivered on time and looked great however the other could not delivery on the desired day. It was fairly last minute so understandable and Floom did sort me out so will continue to use Floom in the future. Nice to support local florists as well.”

Helpful Report

(Northern Flower) - Posted 11 months ago

“Floom was great. Wish there was a specific delivery time/ a shorter window of time.”

Helpful Report

Posted 11 months ago

“Great service and product”

Helpful Report

(Beaucoup London) - Posted 11 months ago

“Beautiful flowers, prmopt delivery, quite pricey”

Helpful Report

(NYC Floral Decorators) - Posted 11 months ago

“Sent flowers to my sister. They arrived as scheduled. my sister said they were beautiful.”

Helpful Report

(Central Flowers Walthamstow) - Posted 11 months ago

“Didn’t get there on time but the flowers were nice and she loved it”

Helpful Report

(BloomsyBox) - Posted 1 year ago

“Successfully delivered!”

Helpful Report

(Montpelier Flowers) - Posted 1 year ago

“Great service, polite staff. Even when the florist did not update the system customer services done the upmost to assure my order was delivered ontime. Will definitely use this service again.”

Helpful Report

(Milamei) - Posted 1 year ago

“Very helpful and easy experience. Flowers were beautiful.”

Helpful Report

(Windmill Flowers) - Posted 1 year ago

“Excellent”

Helpful Report

(F For Flower) - Posted 1 year ago

Floom is rated 4.4 based on 20,653 reviews