Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,394 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,394 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not many budget friendly options. Flowers ended up getting delivered quite late in the day which isn’t ideal. The tracking should be a bit more detailed”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

Hi Lizzie, thank you for your review. We appreciate the feedback. Unfortunately, as our partner florists all use different methods of delivering we are currently unable to provide tracking for all of our orders. We hope this is something we can implement for all of our orders in the future.

Posted 2 years ago

“The ordering process was fairly easy. Unfortunately, the flowers were not at the same level as the ones that I ordered. It looks like it was rushed and they just threw some roses together with a bunch of lilies and the green was a lot less than what was in the picture. Definitely not the premium flowers I was expecting.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Andrew, I'm so sorry for the disappointing delivery. We would like to review your order with our florist partner. Please send the images of the delivered arrangement directly to our team at: support@floom.com

Posted 2 years ago

“It seems the flowers arrived as required on time but there was a mix up on the recipients end.. when I talked to said recipient and she described the product, I was very disappointed with the size of the arrangement ( " fit in a small mug " ) and the MISLEADING photo on YOUR website!! To add insult to your charge AND unwarranted tax ( I am NOT in NY State ) my card was charged an additional bogus $3 from some floom London !!! Very disconcerting, will not use or recommend you again.. Outraged. Terry Walsh”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

Hello Terry, I'm so sorry for the disappointing delivery. We would like to review your size complaint. Please send images of the delivered arrangement to our support team at: support@floom.com, thank you!

Posted 2 years ago

“Thank you all good”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“Floom came through at the 11th hour--order had been missed on the expected day & I wrote on Sunday after 6:00 pm. (Imagined would be postponed till Monday.). Lo & behold, the flowers arrived, delivered to my daughter by a "lovely woman"-- a "beautiful" bouquet. Not precisely what I 'd ordered but close enough, & much appreciated.”

Helpful Report

(Flying Little Birds) - Posted 2 years ago

Hi Jane, thank you for your review. We apologise for the delay with your order. We appreciate your understanding and patience in working with us. We hope that your recipient enjoyed their flowers!

Posted 2 years ago

“Flowers looked very different in picture”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi Daisy, thank you for your review. We are sorry to hear that your order arrived looking different to the picture. For future orders, please email us at support@floom.com within 72 hours of the order being delivered so that we can look into this further for you.

Posted 2 years ago

“The gift that I ordered, a plant was not the same plant that was delivered. If you offer options and a customer selects a specific option the expectation is that the same item will be delivered.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Josephine, thank you for your review. We are sorry to hear that you did not receive the same plant. For future orders, please contact support@floom.com within 72 hours of the delivery taking place so that we can look into resolving this for you.

Posted 2 years ago

“Floom service is great! Unfortunately the florist they paired me with for my order failed miserably. Floom jumped right in and handled the issue and did offer me a refund, so I am grateful for that. I have used Floom in the past and I was overjoyed with the outcome, so this felt like just a one-off experience at the hands of the local florist and not Floom. Thanks Floom for helping me.”

Helpful Report

(French Florist - Westlake Village) - Posted 2 years ago

“I contacted you before I placed my order, and was assured I would get the flowers that were pictured for that bouquet on your website. That did not happen. I didn't get one single flower that was pictured. The color scheme was similar, but NONE of the flowers. Very disappointing!!! I would not have ordered it. It was just ok. When I reached out before placing the order, I wish you would have been honest with me. It was a $300 order.”

Helpful Report

(Padam) - Posted 2 years ago

Hi Ann Thanks for taking the time to leave us a review. I'm so sorry you were disappointed in the order your received, due to stock issue on the day rather than delay your order our partner florist had to make some changes but you should have been notified of these in advance so apologies this did not happen. I can see our customer support team has worked with you to provide a resolution and hope you will trust us again in future as we truly value your support.

Posted 2 years ago

“I heard the flowers were beautiful but there was no message saying who it was from. That alarmed the recipient. When my friend sent me a gift last year it took many days for me to figure out who it was from. I think a paper from blah blah blah is necessary.”

Helpful Report

(Matriarch) - Posted 2 years ago

Hello there and thanks so much for the feedback! For the sake of privacy we do generally not include the sender's name unless it's included in the gift note - but senders are welcome to reach out to use and we'll let the sender know that their recipient would love to know who sent the flowers! Kind regards, Floom

Posted 2 years ago

“Great delivery and flowers. I was just disappointed with the size of the bouquet for the price paid.”

Helpful Report

(Bimba) - Posted 2 years ago

“the website worked really well and the delivery time & next day delivery was excellent . The flowers themselves were a little disappointing for the price .”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hi Michelle, thank you for your review. We are happy to hear that you were pleased with our service however we are sorry to hear that you were disappointed with the flowers. We appreciate your feedback as this will help us to improve our service moving forward.

Posted 2 years ago

“I was expecting early delivery, but it was delieverd after 6”

Helpful Report

(Daily Flowers) - Posted 2 years ago

Thanks so much, Asma, for your positive feedback about Floom. Our delivery window is from 10-6pm local time, though on peak holidays like Mother's Day, the delivery window is often extended into the evening to allow our florists ample time to complete deliveries. I'm sorry to hear you were expecting delivery earlier on and that this did not happen, but ultimately happy the flowers found their way to the recipient.

Posted 2 years ago

“The flower was nice, but I had only one request about the delivery (to deliver it after 3 pm) which nobody really cared about as the bouquet arrived before 3 pm.”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

Thanks Ferenc for your feedback about Floom! We really appreciate hearing from our customers. Unfortunately it does state during the checkout process that the delivery window is between 10-6pm. Due to the large volume of orders we receive, we cannot always guarantee specific delivery requests like the one you requested. I hope you can understand that we do the best we can, but are not always able to accommodate for a variety of factors you would not have awareness to. That said, thank you for shopping with Floom and for your feedback!

Posted 2 years ago

“3 hours late on the delivery. Busy day, but if you say 10 AM to 6 PM, 9 PM is unacceptable. No apology, no refund.”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“I was very surprised at how small the bouquet ended up being, even after paying for the larger size. I purchased the “tropical” bouquet but it ended up being freshia and tulips and looked closer to something from Safeway than “artisnal”.”

Helpful Report

(Abigail’s Flowers FC) - Posted 2 years ago

“The flowers did not turn up on the day. When I phoned the Floom team reacted very quickly and professionally to resolve the issue”

Helpful Report

(Flower Connection UK) - Posted 2 years ago

“The best part about my experience was that the flowers that were delivered were beautiful and good quality. The driver was also very kind and corteous; however, the delivery was made outside the promised delivery window which complicated things for the recipient. I tried to get updates using the chatbot but it would take long to respond and never truly resolved my issue. As beautiful as the flowers were, due to the tardiness of the delivery (especially seeing as how they charge a large-ish sum for it), I do not think I will use this service again.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

“While the online experience was quick and easy the actual flowers left a lot to be desired. I was called and informed that they didn't have a sufficient amount of the pink and white peonies I ordered (which was great - appreciated the heads up) and would fill the bouquet with garden roses to complement and I was fine with the sub though the cost was high for what I'd be receiving. But what arrived was a mix of peonies, garden roses, and tea roses all in a mix of colours that didn't coordinate at all. It was clearly just whatever was left lying around. Not a great experience, especially considering the cost.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

“Beautiful flowers. I didn’t understand why I was changed an additional charge after the final amount on my receipt of purchase. I think I should have received an adjusted receipt.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

Thanks so much for your feedback, Jeri! It really helps us provide a better shopping experience for everyone. We're glad you liked the speedy delivery, and we always aim to provide an easy, satisfying experience to make customers like you happy. Please don't hesitate to reach out if you need help with the additional charge. I'd be happy to look into this further for you.

Posted 2 years ago

Floom is rated 4.4 based on 21,394 reviews