Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,404 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery, no refund yet, customer service very slow to respond”

Helpful Report

Posted 3 years ago

“One day late and completely different to what I had ordered.”

Helpful Report

Posted 3 years ago

“I ordered an arrangement to be delivered for my daughters birthday. i ordered the day before as suggested on the website. i received an e-mail suggesting the order had been cancelled and that my money would be refunded. it was not from Floom and I thought it was a scam. the flowers never arrived and a follow up email resulted in a phone call from which it was decided that the order was indeed cancelled and my money would return in a number of days. my request by email later to fill an alternative order instead of the refund was not possible - all very disappointing.”

Helpful Report

Posted 3 years ago

“1-Super expensive for what recipuent received and when comparing with sane or better, bigger floral arrangement from other trust-worthy well known nyc florists! 2- unprofessional reply from c s. person who picked my call after long delay a d with a simple and poorly audible..' hello' instead of identifying name and entity!! 3- very confusing, incoherent and almost misleading info and reply and same c s. Person.. 4- HUNG UP on me when I inquired further and then, requested a refund!!! Rude!!! Dudn't suggest reaching out to a customer service e supervisor nor attempted to offer an satisfactory solution to make ne-- a first time client-- happy and a possible future customer!!! Review sent to Yelp and my c.c. issuing bank dispute dept informed accordingly.”

Helpful Report

Posted 3 years ago

“I didn’t get my flowers”

Helpful Report

Posted 3 years ago

“Awful. No communication, late delivery, ineffective customer service”

Helpful Report

Posted 3 years ago

“Didn’t deliver on Valentine’s Day like I paid for, then after I requested a cancellation and refund they delivered the next after noon and ignored my request. Awful”

Helpful Report

Posted 3 years ago

“poor. flowers arrived hour late after received delivered email. no apology after writing in.”

Helpful Report

Posted 3 years ago

“Terrible delivery service. Terrible customer support. No refund was supported. Never using again and will inform others to not use platform as well.”

Helpful Report

Posted 3 years ago

“Poor service. The flowers came a day late and I was not notified of this. I had to call to follow up and am still waiting to be compensated and to find out what caused the delay.”

Helpful Report

Posted 3 years ago

“Horrendous. Company effextively committed fraud sending me flowers that looked like these for $250. That is notwithstanding the lack of company response + tardy delivery.”

Helpful Report

Posted 3 years ago

“The order was never processed and the customer service would never pick up the phone even though I tried calling more than 10 times on the day.”

Helpful Report

Posted 3 years ago

“this was the worst experience i have had purchasing flowes online. The flowers were never delivered and I spent over 20 minutes 2 times on an international call waiting for someone to pick up and the recording finally told me that there was no one available. I left a message and sent an email trying to get some answers and I got no response. Absolutely terrible experience.”

Helpful Report

Posted 3 years ago

“The flowers were never received, but the florist said they were delivered. Very disappointed.”

Helpful Report

Posted 3 years ago

“I've used floom once and all of my order was wrong. As of now I haven't heard anything from them about getting my money back or replacing my order. They have only asked me to leave a positive review.”

Helpful Report

Posted 3 years ago

“Too expensive for the quality & amount of flowers provided”

Helpful Report

Posted 3 years ago

“Never again”

Helpful Report

Posted 3 years ago

“The worst service and customer support I have used in recent years. Floom failed to deliver on Valentine’s Day, and have since not been able to work out what happened and actually do the problem.”

Helpful Report

Posted 3 years ago

“My flowers came over a day late, were mostly partially dried or already falling over, and the arrangement was not as described. I reached out to support and received no response on either day.”

Helpful Report

Posted 3 years ago

“I did not receive notification of arrival in time, and the image of the site is contrary to reality”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,404 reviews