Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the worst flower delivery service I have ever used. Ordered next day delivery flowers for my friends birthday. It’s been three days, multiple emails and calls and they still haven’t arrived, I’ve requested a refund twice and heard nothing. I will not be using this service again.”

Helpful Report

Posted 3 years ago

“I reached out to customer service and have yet to hear back.”

Helpful Report

Posted 3 years ago

“Flowers were more than 2 days late and I kept getting the runaround on updates. I had to call 3 times to try to cancel and the first 2 times i was convinced to not cancel. This place is a scam.”

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Posted 3 years ago

“My flowers still haven’t delivered…”

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Posted 3 years ago

“The flowers were ordered for Valentines and they were delivered on the 16th. Also flowers were not what I ordered.”

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Posted 3 years ago

“I didn’t get my order.”

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Posted 3 years ago

“I received the saddest bouquet of flowers for Valentine’s Day. Cost £55 plus £6.95 delivery. There were 8 blooms and foliage. Of the 8 blooms 4 were dead or damaged. I contacted Floom and was promised a resolution in 24 hours - I’m still waiting. First and last time of using them stick to Freddies or Arena!!!”

Helpful Report

Posted 3 years ago

“Do not purchase anything from here. You might see positive reviews, but they’re fake. The trust pilot score is riddled with negative reviews and rightly so. Honestly, if you think it’s worth looking past this review because it’s just one disgruntled customer, prepare to be disappointed. The customer service is up there with worst. False promises regarding delivery, which they’ve delayed 4 times. They flag the status on the website to make you think they’re sending it out, but they don’t. It’s just flowers, so I’m not bothered about the items being delayed, it’s on principle. Fake reviews making this company seem like a top flowers company on the internet, when in reality it’s practically a one man band, scamming customers and sending false promises. Please don’t look past this review amongst the fake positive ones. The customer service team pretend to get updates on where the delivery is saying “it’ll be delivered today” but by end of day it isn’t, and they’ll ignore your messages and not pick up the phone. P.S. Floom tries to sell its unique differentiator on “same / next day delivery”, but they don’t have the network for this, it’s absolutely a lie. Check trustpilot. DO NOT BUY FROM HERE”

Helpful Report

Posted 3 years ago

“Delivery was late, poor customer support”

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Posted 3 years ago

“Flowers did not turn up, no contact to say that they where cancelled”

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Posted 3 years ago

“Never recieved my order and never heard back from support”

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Posted 3 years ago

“I ordered a bunch of flowers to be delivered on Valentine's day. I didn't get notification that this wasn't possible until the day after. I thin that's totally unacceptable. I would expect to at least be notified on the day. That way I could've made other arrangements.”

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Posted 3 years ago

“waited two days for my "same day delivery" - was not contacted so i had to contact to find out what was going on/that the florist could not complete the order.”

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Posted 3 years ago

“The compaany did not call me for Valentines day and never showed up. Floom promised it would be delivered the next day again it was not. Then on day three they cancelled the order and offered me 10% yet the damage was already done as I missed Valentines day flowers for 3 days.”

Helpful Report

Posted 3 years ago

“Flowers never delivered. I reached out twice in the past two days and still haven’t heard what happened.”

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Posted 3 years ago

“Zero Stars, please never order from this company. They do not deliver the same day, the flowers are dingy and not worth their labeled prices, and there is no type of customer service accountability.”

Helpful Report

Posted 3 years ago

“My delivery was set for 2/14. It arrived on 2/16.”

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Posted 3 years ago

“I paid for same-day delivery on the 14th, and the flowers did not arrive that day. There was no way for me to contact the florist. When I filled out the contact form to request help, I heard from no one. I received a notification that the flowers were delivered on the 15th, but they were not delivered. They finally arrived four hours after I received the notification that they were delivered.”

Helpful Report

Posted 3 years ago

“Got a delivery at 10:30pm at night way past the delivery expectation. Flowers didn’t come as shown in the picture.”

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Posted 3 years ago

“No delivery, no refund yet, customer service very slow to respond”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews