Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9:15pm delivery of flowers, business lied to me saying that their "truck" was in route at 1pm, the actual van at the time of delivery was jam packed with other peoples orders. Rose bouquet didn't come as described with eucalyptus leaves (baby's breath instead) flowers weren't fresh either, on the third or fourth day half of the roses weren't unable to stand on their own and dead, and none of which bloomed anymore than the 1-2 that were blooming at time of delivery. By no stretch of the imagination was this a $105 bouquet of a dozen long stemmed roses, I regret purchasing through them on Floom and could have faired better for much cheaper with Bodega flowers. Shameful.”

Helpful Report

Posted 3 years ago

“Exceptionally poor service. Flowers were ordered as birthday gift and was not delivered at all. Will get the Consumer Council involved. I expect a full refund.”

Helpful Report

Posted 3 years ago

Hi Deirdre Im so sorry that there have been issues with your order. I understand that your order has not been delivered. I can see that you're communicating with the Floom Customer Services Team. We're investigating this matter with the florist. As soon as we have an update - we'll resolve this issue as quickly as we can. Rest assured - we'll be in touch with you soon.

Posted 3 years ago

“Very disappointed”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hi Reem Im so sorry to read that you were disappointed with your order. I would be grateful if you could let us know which aspect of the Floom experience you were disappointed. Please do email - support@floom.com Im keen to investigate this matter further. Please do contact us.

Posted 3 years ago

“They sent the wrong flowers.”

Helpful Report

(Flower Infinity) - Posted 3 years ago

Hi Yochin Im so sorry to read this. I understand the incorrect flowers were delivered. Im keen to resolve this issue. If you can send images of the received order to the following email (support@floom.com) - I can look into investigating this issue with the florist.

Posted 3 years ago

“Failed to deliver or contact either of the phpone numbers about any problems.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Tonya Im so sorry about this. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist was unable to fulfil your order. As a result, we had to cancel your order. This you were notified on the day. I know this wasnt ideal. Though, a full refund was processed and this you should have now received. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Horrible customer service. This company feels like a scam. Ordered same day delivery for a special occasion. Paid over $90. Flowers never came. Still have not come! Called and emailed with no response and no follow up. Seems like they just quietly would have pocketed the money and rely on busy customers to chase them for an answer as to where they heck the order is and can we pls just get a refund?? Finally someone answers the phone and says they need to wait for the florist to respond before issuing a refund. Excuse me? That is not my responsibility. You should issue a refund immediately if they order is not fulfilled as advertised. Why do I need to wait for the florist? Horrid and spoiled my entire evening.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Kiran Im so sorry you have been disappointed. I understand your order was not delivered. I can see you have communicated with the Floom Customer Service Team. I've liaised with the Customer Service Team to process your refund. This you will receive an email soon and the funds will be processed in your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Really bad communication after purchase”

Helpful Report

Posted 3 years ago

Hi Nick Im sorry that there have been issues with your order. I understand your order was delayed. Due to this, you had requested a cancellation of order. However, this order was in process with the florist. As this was the case, your order could not be cancelled as we do need 48 hours notice. As your order was not delivered on time, I will process your delivery charge refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“We ordered flowers to be delivered in the UK last Monday 21st February for a 60th Birthday. They have yet to be delivered. Tried calling a UK number multiple times and after 7-8 minutes each time the message says no one available to take your call. Then called a number in New York several times with the same outcome. My wife has also emailed without response. As the owner of a service company I realize things can go wrong sometimes. Not wishing to air our grievances on social media or in public but as we cannot either speak to someone or communicate by email, we were left with no choice. Hopefully others have not had the same experience.”

Helpful Report

Posted 3 years ago

“Never received my flowers and it has been impossible to get a refund!”

Helpful Report

(Flowers And Plants Co) - Posted 3 years ago

Hi Nikhil Im so sorry that you've had issues with your order. I understand your order was not delivered. I can see you have been in touch with the Floom Customer Services Team. The Team have tried to get in touch with you since last week with confirmation of address details. I can see that yesterday there was a response and the Customer Service Team have now issued a refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you shop with Floom in the future.

Posted 3 years ago

“the recipient never received her flowers. currently emailing with your team but i am very disappointed and would like them resent ASAP.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi Tyler Im very sorry that there have been issues with your order. I understand that your order hasnt been delivered. I can see you have been communicating with the Floom Customer Service Team. I've contact the Customer Service team - you will be receiving an email shortly. Please accept our sincere apologies here.

Posted 3 years ago

“My order never shipped, not even 3 days after the delivery date. Very bad experience, won’t use again.”

Helpful Report

(Rosebud Florist) - Posted 3 years ago

HI Chante Im so sorry to read about your disappointment. I understand your order was not delivered. Ive looked into this and can see due to unforeseen reasons - your order was cancelled. I can see a full refund has been processed. Though, this was not ideal - it was the only way we could move forward. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“This was a horrible experience with FLOOM. The flowers delivered had zero resemblence to what we ordered. Why go through the performance of offering photos for clients to choose if you are going to make your own decision in the end. Aggravating. On top of that, the customer service could not be poorer. First they tell me the flowers were not delivered on the day ordered. I tell them to cancel the order. Next they tell me that they will be delivered the next day....something that would not work for the people going out of town. Finally, they tell me that the flowers had in fact been delivered. A huge mess...a terrible exchange of many emails leaving this customer disappointed and irritable. Zero customer service and no customer satisfaction. Never again.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

Hi Jeffrey Im so sorry that there have been issues with your order. I understand that there was confusion related to delivery. I can see that you have communicated with the Floom Customer Services Team. I can see that at each point of the way - we had kept you informed about your delivery. As we deal with perishable goods - you have to provide 48 hours notice for cancellation of your order. As a result, we cannot then refund this order. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Did not receive my flowers!! Please respond and resend bouquet.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Hi Mandi I'm so sorry to read about issues related to your order. I can see that you have been in touch with Floom Customer Services Team. A further investigation has taken place in regards to the delivery of your order. I can see that the Customer Services team have relayed the proof of delivery image of your order on Saturday 19th February. If this is not the case, please do let us know and we can look into this matter further for you.

Posted 3 years ago

“Hi, I'm sorry to inform you that I had a not so great experience with floom. I don't want to seem mean or petty. It is just a bit disappointing I didn't get the main flower that I paid for. Especially because I choose these particular flowers due to their meaning. I spend extra money to get the bigger version but it still felt like I got the smaller version. I don't know if that was a mistake or if the "smaller" version is even smaller but it didn't feel justified that I paid more than 100 pounds for that. But I thought it was great that you guys called the person these flowers were meant for when she wasn't at home. Thank you for that! Best regards Minh~”

Helpful Report

(Polen) - Posted 3 years ago

Hi Minh Im sorry that you've been disappointed with your order. I understand the flowers you ordered didnt look like what you had received. I can see that you havent contacted our Customer Services Team. Im keen to look into this for you. If you can send this image to the below email address - I can start the motion of investigating this further with the florist. Email: support@floom.com Hopefully, I work towards getting this query resolved with a positive outcome.

Posted 3 years ago

“Valentine’s present arrived after 21;30. The excuse was that the team was very busy, but if some one, a florist should be prepared in this dates, or shouldn’t take more orders if not posible to deliver on the arranged time. They refund me for the delivery, but I wish I could have cancel the order before it was delivered I had prepared a few things and by the time it arrived it was a bit useless.”

Helpful Report

(Rushes) - Posted 3 years ago

Hi Isabel Im so sorry that you have been disappointed with your delivery time. I understand your order was delivered at 21:30. I completely understand regarding this time frame. However, Valentine's Day is an extremely busy time of the year. All florists prepare for this day one year in advance. Due to unforeseen circumstances, there were delays with timings. This we extend our apologies for. I know this is not ideal but I can see anrefund of delivery charges has been processed. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“I’ve ordered a bouquet of Roses and Peonies specifically because it had peonies. They are my friend’s favourite, but when they got delivered for her birthday there were only roses with something else. I had not been notified, which led to utter dissapointment. I would’ve chosen different flowers had I been given the chance. So won’t use their service again.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“I ordered flowers 2 days ahead for my best friend's birthday. She lives in W11 so it should have been easy but the flowers never arrived. I called Floom and left messages as well as emailing, and in the evening i received a reply saying they were sorry but the flowers werte not able to be delivered and would i like a refund. As i told them in my reply, I found it absolutely useless to not haver caslled me during the day to inform me that it was not going to be possible so i could organise something else! In the end they were delivered in the afternoon of the following day and did not resemble the bouquet on the website at all - it was much smaller and the floiwers were mainly red instead of the blue and white i had requested. Veru diappointed and will not be using again!!”

Helpful Report

(Sergey Florist) - Posted 3 years ago

“Worst experience ever No delivery and when I ask for refund no answer…”

Helpful Report

(Ode A La Rose - LA) - Posted 3 years ago

“Order a bouquet for Valentine's day delivery about a week in advance and it never arrived. When I called in they said it would be delivered the following day. I received a "delivered" notification but it never showed up. Item was refunded but Valentine's day wasn't saved.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

“Order never got delivered and the staff were unreasonable. Can I please get a refund?”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews