Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,401 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers were due to be delivered 6 days ago, they haven't arrived and I have not received any update.”

Helpful Report

(Sweet Flowers) - Posted 3 years ago

We are so sorry to hear your order has not arrived. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I ordered a bouquet with wrapped and larger size paid so much they shorten the stenosis and didn’t give much flower and didn’t wrapped i Also they left with out any hard cover in a glass vase and with less flower arrangements and shorten the stem for the wind it fall and gone apart”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

Hi Suhanya, we're so sorry you were disappointed, I can see our customer support team has been working with you and have asked you to supply images of what was received in order to investigate

Posted 3 years ago

“flowers never arrived, its been over 4 days and still no one has contacted me. did the live chat thing with costumer service to get my money back hopefully they’ll give it back but it was very rushed and didn’t give me any assurance that it will happen, will see”

Helpful Report

Posted 3 years ago

“delivery was a day late despite me ordering the day before I wanted it delivered”

Helpful Report

Posted 3 years ago

“the delivery didn't come on the day it should have been delivered and not the same bouquet I asked for. it is horrible”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Maya Im sorry you have been disappointed with your order. I understand you have been communicating with the Customer Services Team. Now you have sent pictures, I will investigate this query with the florist. I'll provide an update as soon as I can.

Posted 3 years ago

“Floom not only sent the wrong note to my recipient, but the wrong flowers.”

Helpful Report

(New York Blooms) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers never arrived, had to chase for an update multiple times and had nothing back. The day passed and the whole occasion was missed, so I tried to cancel the order, but was advised that, for some reason, they had to wait 24 hours before doing so? Despite me advising multiple times that the recipient wouldn’t be there to receive them as the scheduled delivery day was missed. Really disappointed by this whole experience, would absolutely not use Floom again if my life depended on it. Don’t offer delivery dates you can’t honour, provide no communication then refuse to cancel the order. Completely unacceptable. Will be telling everyone to never use Floom”

Helpful Report

Posted 3 years ago

“Recipient never got the flower delivery. I called customer service yesterday afternoon to address this and never received a call back. I expected a replacement or a refund at the very least. Unacceptable and embarrassing.”

Helpful Report

(New Rochelle Florist) - Posted 3 years ago

Hi Liz Im sorry there have been issues with your order. Ive looked into your case. Unfortunately, the florist didnt deliver your order due to unforeseen circumstances. I've now processed your refund. This you'll receive in the next 5-7 working days.

Posted 3 years ago

“no delivery”

Helpful Report

Posted 3 years ago

“Did not deliver on time. Called 3 times and was unable to get an answer”

Helpful Report

Posted 3 years ago

We are so sorry to hear this order was not delivered on time. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“It was a horrible experience, I was depending on this service from abroad and suddenly, the day before, I get my money refunded and was informed that the flowers could not be delivered. Will definitely never use this service again and most definitely not recommend this to anyone else”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hi Carl , thanks for taking the time to submit a review, we are so sorry you were disappointed, I can see we had to cancel your order as the florist had to close unexpectedly, our customer support team suggested an alternative florist and gave you a discount code to use so I'm sorry this was not any help to you.

Posted 3 years ago

“They didn't deliver the flowers, and then didn't notify me. I had to ask the person who I was delivering to.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. I can see that the delivery was attempted but unfortunately failed. We have emailed you requesting additional detail to ensure a successful redelivery. Please respond via email so we can get this all sorted for you.

Posted 3 years ago

“Will not be ordering from here again. Terrible service. Didnt deliver same day and not even after 3 days. Terrible service.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Kam Im sorry about the disappointing experience you have had. I understand your order was a failed delivery. I can see you have contacted the Customer Services team. As a result of the issues raised, your delivery charge refund has been processed. This will take 5-7 working days to reach your account. I hope we can redeem ourselves should you place an order with Floom in the next 5-7 working days.

Posted 3 years ago

“First order, cancelled on day, 15% off next time no thanks!!”

Helpful Report

(Dovers Flowers) - Posted 3 years ago

Hi Ian, thanks for taking the time to leave us a review, we appreciate all feedback, we are so sorry our florist partner had to cancel your first order, please be assured of a better experience should you choose to use your discount on a future order.

Posted 3 years ago

“My flowers were never delivered. And it took multiple messages to Floom to figure that out. Still waiting for a refund.”

Helpful Report

(SB Floral Artistry) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“My experience with Floom was pretty bad. I had organised for a bouquet of flowers to be delivered to my sister a day before she and her partner had plans to go to the courthouse and get married. The flowers never arrived the day before and after messaging the team to get an update on where they were and why that happened, they weren’t able to get me an answer. Not to mention they said they needed 24 hours to sort the problem. By that time, my sister had already been married and purchased a different bouquet of flowers elsewhere. I was pretty disappointed by the entire situation and at the end of it all, they still couldn’t tell me what happened or if the flowers were being delivered late still. Instead they cancelled my order completely. I think the only good thing is that I received a full refund. Although I would have been pretty shocked if I didn’t.”

Helpful Report

(Floral Ambition) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Awful service - package arrived a day after the confirmed date. Very disapponted”

Helpful Report

(Harding Gomez) - Posted 3 years ago

Hi Limor Im sorry that you have been disappointed with our service. I understand your order was delivered one day late. As a result, I have processed your delivery charge refund. This you'll receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I paid to deliver the flowers on Sunday, and I had to chase them as they didn’t deliver them and got delivered until Tuesday”

Helpful Report

(Florist Ona) - Posted 3 years ago

Hi Daniel Im sorry that there have been delays with your order. I understand your order arrived 2 days late. As a result, I will refund your delivery charge. This will take 5-7 working days to process. If you have any other questions, please do contact Floom by email: support@floom.com

Posted 3 years ago

“What was delivered was one day late and not what I have ordered. This is not an acceptable service level I have attached the pictures of what I have ordered and what was ultimately delivered belatedly following at least 5 follow up emails.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Angela Im sorry that you've been disappointed with your order. I understand your order was late and not what you had received. I can see you have liaised with the Customer Services Team. I can now see this issue has been resolved. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Didn’t receive my order at all”

Helpful Report

(Ode A La ROSE) - Posted 3 years ago

Hi Zhehao, we're very sorry for this! We can see you're in contact with our customer support team who are currently resolving this for you.

Posted 3 years ago

Floom is rated 4.4 based on 21,401 reviews