Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was never made and the customer service is horrible”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

Hi Garrett I'm so sorry that there have been issues with your order. I understand your order didnt arrive. Looking into this matter, I can see this order was delivered. If this is not the case, please contact Customer Services Team on email: support@floom.com A Customer Services representative will be able to follow up on this matter for you with the florist.

Posted 3 years ago

“These flowers were dead in arrival, the heads fell off the roses when opening the box, the ones that stayed on are soft and brown. I have tried to contact you 3 times. Please photos”

Helpful Report

Posted 3 years ago

Hi Susan Im so sorry about this. I understand your flowers werent in the best shape when they arrived. I would advise you to contact the Customer Services Team who will be able to follow up this matter with the florist. Please send images to support@floom.com

Posted 3 years ago

“Terrible. Flowers weren’t delivered”

Helpful Report

(Mockingbird And Magnolia) - Posted 3 years ago

Hi Candice Im sorry you have been disappointed with your order. I understand your flowers werent delivered. I've looked into this matter. The florist did attempt to deliver your flowers, however, this has become a failed delivery as the recipient wasnt at home. I advise you contact support@floom.com whereby a Customer Services Representative will be able to follow this matter with the florist.

Posted 3 years ago

“I reserved the flowers 4 days ago for delivering on 16 of February but maybe they will be delivery the next Monday. Floom told me the florist nobody founded but it’s a public bureau and the address was correct. Bad bad service”

Helpful Report

(Mockingbird And Magnolia) - Posted 3 years ago

Hi Agnese Im so sorry that you were disappointed with delivery. I understand there were issues with the address. The only 2 instances this happens if 1) office block or 2) new development. We encourage our customers to include as much information as possible. To take this matter further, I advise you to contact the Customer Services Team - email: support@floom.com Here a Customeer Service representative will be able investigate into this matter further.

Posted 3 years ago

“Delivery never arrived. Got in contact with a rep and they said they’d get it resolved and get me in an email chain shortly. That was 2 days ago. Tried calling and getting on a chat again but neither seems to be available. Has to charge back the purchase to get my refund for never receiving anything”

Helpful Report

Posted 3 years ago

“I am writing from the UK and we ordered from Floom for a very important client. We had notification the delivery had arrived but our client did not receive them. After many ignored messages for a week,I have finally received an email issuing a refund. Poor customer service. Such a shame because the photos looked lovely.”

Helpful Report

(Q Florist) - Posted 3 years ago

Hi Yasmin Im so sorry that there were issues with your order. Unfortunately, due to unforeseen circumstances, your order had to be cancelled. Please accept our sincere apologies. I know this wasnt ideal but a full refund has been issued. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My flowers didnt get delivered on the day they were supposed to. I got informed really late and as it was a birthday I couldn't really change the date. It was really disheartening as I was excited for my boyfriend to receive them. The only compensation I got was to 15% discount on my next order and I dont even want to order again.”

Helpful Report

(Sweet Flowers) - Posted 3 years ago

Hi Tahreem Im so sorry that you have been disappointed with your order. I understand your order was cancelled. Unfortunately, due to unforeseen reasons the florist has to cancel. I can see you have been in touch with the Customer Services Team. I know this wasnt ideal - but we have processed your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Placed an order for a next day delivery, flowers never showed and took 4 days and plenty of emails for Floom to confirm a refund. Not really sure what happened, but very disappointed and won’t be using Floom again.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Kim Im so sorry that there have been issues with your order. Unfortunately, we had to cancel your order due to unforeseen reasons. I know this wasnt ideal but we have processed your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I was excited to try a new flower delivery service in L.A. Floom has a great selection and reasonable prices. Delivery is where things went wrong. Birthday flowers delivered at 7:30pm are not birthday flowers--they are belated birthday flowers. Their delivery window states up until 6pm but the recipient was already out to dinner by 7:30pm when the flowers arrived, well past the stated window. Floom refused to make it right, stating the flowers were delivered at 5pm (which is STILL late for a birthday), but we have a time stamp from when the delivery service called the gate. At night. We arrived home after dinner to wilted flowers sitting on the porch.”

Helpful Report

(Floral Event Production) - Posted 3 years ago

Hi Jack Im so sorry for the inconvenience caused. I understand you have been in contact with the Customer Services Team. This we extend our sincerest apologies for. I understand a resolution has been provided in terms of a full refund. I hope we can redeem ourselves in the future should you order with Floom again.

Posted 3 years ago

“The flowers I ordered were never delivered to the recipient. Floom blamed it on the florist partner and did absolutely nothing to rectify the matter. I asked for a refund or a new arrangement to be sent but they never gave me any satisfaction. I would never order from this company again. I am still out a considerable amount of money.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Claudia Im so sorry there have been issues with your delivery. I understand your order was not delivered. I can see you have been in contact with the Customer Services Team. As this order was delivered by FEDEX - relevant proof of delivery and a tracking number was provided. We are unable to provide a full refund if this order has been tracked. I would advise contacting FEDEX. If this issue still persists, please do contact us and we will look into this matter further for you.

Posted 3 years ago

“I ordered flowers on 3/12/2022 at 9:30am eastern time for same day delivery for a time sensitive gift. Nothing arrived on Saturday. Nothing arrived on Sunday. Even though I received a notification of delivery at 1pm. I then requested a refund and didn’t even receive a follow up response. I will never order from your company ever again.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Basillio Im so sorry that there have been issues with your order. I understand you have been in touch with the Customer Services Team. There has been an investigation going on with the florist. The florist has provided proof of delivery of confirmation that your recipient received their flowers. The customer Services Team will be reaching out to you today.

Posted 3 years ago

“i order flowers a lot with work. Decided to try this company and worst mistake ever. they delivered them a week late after i cancelled the order and havnt given me a refund. no communication or apology - perhaps the worst customer service i have ever received. am now going to have to report them to my bank to get my money back. don’t waste your time or money”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Jess Im so sorry that there have been issues related to the delivery of your order. I can see you have contacted the Customer Services Team. I understand that yesterday a refund was processed for you. This you'll receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My floor order is not delivered where it is supposed to be delivered March 13. I contacted customer support several times no positive response.”

Helpful Report

(Ruth's Flowers) - Posted 3 years ago

Hi Aiman Im so sorry there have been issues with your order. I understand you have been in touch with the Customer Services Team. This matter has been investigated with the florist - who has contacted your recipient and couldnt get through. However, the florist did say these flowers were left at reception. If this still is the case that your flowers were not received by your recipient - please email: support@floom.com We'll look into this issue pronto and provide a resolution.

Posted 3 years ago

“I ordered a bouquet for a close friend’s birthday that cost over $230 and it was never delivered! I tried reaching Floom after the 6PM delivery cutoff time and could not reach customer service by phone, chat and email until the following day. I was told the day after that the florist did not see the order come in until the day after my friend’s birthday. I’ve asked for a full refund and still have t heard back from them. Very disappointed for my first experience with this company.”

Helpful Report

(Woodland Warner Flowers) - Posted 3 years ago

Hi JP et al Im so sorry that there have been issues with your delivery. I understand you have been in contact with the Customer Services Team. I can see that there has been communication. Further looking into your query - I can now see that a full refund has been processed. This you'll receive in the next 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The arrangement delivered to my friend in the hospital was nothing like the picture on Floom. I should have called a florist directly.”

Helpful Report

(La Fleurel) - Posted 3 years ago

Hi Liz Im so sorry that you have been disappointed with your order. I understand that the order didnt look like what you had purchased. In order to investigate this matter - I would need to contact the florist. Please can you send images to email: support@floom.com As the image sent doesnt resemble flowers. I look forward to hearing from you soon.

Posted 3 years ago

“Placed an order for a delivery and then it was randomly and unexpectedly refunded and I assumed cancelled with no explanation and no reply to my email asking what was up.”

Helpful Report

(Flowers4all) - Posted 3 years ago

Hi Brian Im so sorry that you've been disappointed with your order. I understand your order was cancelled. Looking into email threads - I can see that the Customer Services Team did email you on Saturday with the reason why the order was cancelled. However, due to GDPR regulations, you're not privy to information that is confidential on the part of the florist's reason. Moving forward, I can see that a full refund has been processed. This you'll receive in the next 5-7 working days time. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“This company sucks. Didn't get the flowers I ordered and didn't get a resolution after multiple attempts at contacting customer support. No one should use this stupid company.”

Helpful Report

(Santa Clarita Florist) - Posted 3 years ago

Hi Diamond I'm so sorry that there have been issues with your order. Unfortunately, due to unforeseen reasons, the florist had to cancel your order. I know this is not ideal but your full refund has been processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Very poor service. I asked for delivery on a Friday and called the next day (Saturday) to check and I was told it was “with the florist” and they couldn’t confirm if it will be delivered that day or the next day (Sunday). The customer service person said I would receive an email or a call on the Saturday to let me know if it will be delivered which I never received. Shocking service and won’t be using your services again.”

Helpful Report

(Flowers By Patricia) - Posted 3 years ago

Hi William Im so sorry that you have been disappointed with your order. I have looked into this and can see you have communicated with the Customer Services Team. Due to unforeseen reasons, this order had to be cancelled. I know this is not ideal but I have now cancelled your order and processed your refund. This you'll receive in the next 5-7 workings days. I hope we can redeem ourselves should you order with Floom in the future.

Posted 3 years ago

“I payed for a beautiful rare tulip and got a simple deli tulip delivered. Very disappointed.”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

Hi Iris I'm sorry that you're disappointed with your order. I understand you ordered for rare tulip and a simple deli tulip order was delivered. I'm keen to investigate this further with the florist. I'll be investigating this with the florist. I'll keep you informed regarding the outcome. Hopefully, there is a positive resolution.

Posted 3 years ago

“Flowers have never been delivered. Im waiting for the whole refund. Blame on you, Floom, never again.”

Helpful Report

(Bloomin' Chic Florist) - Posted 3 years ago

Hi Lukasz I'm so sorry that there have been issues with your order. I understand you're expecting a refund. I've looked into this and can see a refund form was processed on Thursday. This refund you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews