Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service”

Helpful Report

(Petal Vibes) - Posted 3 years ago

Hi Mustafa I'm so sorry that you're disappointed with the service. I have looked into the reasons why this may be the case related to your order. You have contacted the Customer Service Team regarding the colour of flowers in your bouquet. This I can see has been resolved and you have been provided with an apology and refund. I hope we can redeem ourselves in future should you order with Floom.

Posted 3 years ago

“This is the second time I have used the service and sadly it’s the second time I have had a problem. Flowers were either very late, or not delivered at all.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Laura I'm so sorry about this. I understand your flowers weren't delivered. This unfortunately was due to unforeseen circumstances. Im so sorry that this happened the second time. I know this is not ideal but can see that a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in thge future.

Posted 3 years ago

“Never ever will use them.”

Helpful Report

(Lilac And Bloom) - Posted 3 years ago

Hi Przemek I'm so sorry that you're disappointed. I understand you have been in contact with the Customer Services Team. I can see the issues were related to delivery. I have set motions of investigation with the florist. I will contact you soon hopefully with a positive resolution.

Posted 3 years ago

“Terrible experience. I paid for same-day delivery in advance of the required deadline, did not receive the delivery, had to chase for an update myself the following day, submitted a complaint and request for compensation and received no further contact. Shoddy and amateur customer service - I am currently advising all contacts against using your company.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Nick I'm so sorry that you've been disappointed with your order. I understand that you had to contact the Customer Services Team several times. I can see that you had contacted us twice and the Customer Services Team responded promptly to investigating your queries. I can see that a final resolution was met. Further to this, as your order was not delivered on the same day - I've processed a delivery charge refund for you. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My flowers were delivered to the wrong apt! Even though I specified in the delivery notes! Apt downstairs!!”

Helpful Report

Posted 3 years ago

Hi Olga I'm so sorry you've been disappointed with the delivery of your order. I understand your order was delivered to the wrong apartment. I can see this review is the first time we have been informed of this issue. I can see that hopefully your flowers were found. I hope we redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“This company is disgusting. Didn’t deliver the flowers order (sympathy flowers, sent after a close family member died), didn’t pick up the phone, didn’t respond to any of my THREE voicemails (left over the course of three days), no email notifications, no communication to say the flowers hadn’t been delivered and, of course, no refund. The worst company I’ve ever dealt with.”

Helpful Report

(Blooms By G) - Posted 3 years ago

Hi Charlie Im so sorry you have been disappointed with your experience. I understand your order wasnt delivered. I can see you have been in contact with the Customer Services Team since Tuesday. Unfortunately, due to unforeseen circumstances, your order was cancelled. As a result, we have processed a full refund on Thursday. This you'll receive in the next 5-7 working days. I'm so sorry that this may have been additional stress during a difficult time you're going through. I hope we can redeem ourselves with the full refund we have processed for you.

Posted 3 years ago

“My same-day flower order wasn’t delivered when it was supposed to. When it eventually showed up as “delivered” (two days late) it was never actually received by the recipient. I’m still waiting on my refund.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Manoj I'm so sorry that you've been disappointed with your order. I can see that you've been in touch with the Customer Services Team. I can see that due to unforeseen circumstances your order was not delivered. This we extend our sincere apologies for. As a result, we have processed your full refund, which you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you order with Floom in the future.

Posted 3 years ago

“Never delivered, terrible customer service, terrible online checkout experience, birthday ruined.”

Helpful Report

(Park Florist) - Posted 3 years ago

Hi Gilli I'm so sorry that you've been disappointed with your order. I can see you have liaised with the Customer Services Team. Unfortunately, due to unforeseen circumstances, your order was cancelled. I know this is not ideal - but we have moved ahead in processing your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers were dead upon receiving them. I would at least a refund or a gift card for compensation.”

Helpful Report

(New York Blooms) - Posted 3 years ago

Hi Miguel Im so sorry that you've been disappointed with your order. I can clearly see that the flowers are not in great shape. Im keen to investigate this matter with the florist. I will keep you updated with this and get back to you as soon as I hear back from the florist.

Posted 3 years ago

“Couldn’t get me the bouquet I wanted, despite the order going through. When I received an email, there was no legitimate reason as to why they cancelled my order. Unreliable.”

Helpful Report

(Lady Flora) - Posted 3 years ago

Hi Matt I'm so sorry that your order was cancelled. Unfortunately, due to unforeseen circumstances, this order had to be cancelled. This I'm afraid I cannot go into further details due to GDPR reasons. As a result, we have processed your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“I paid extra for delievery on a specific day and they flowers did not arrive. I received an email that flowers were delivered and have not been received. I have call the company several times and no one will answer the phone or return my phone call.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Venita Im so sorry about this. I understand that you think the flowers werent delivered. I can Customer Services Team have been investigating this matter with the florist. The florist did try to deliver your order on the day. However, found out from the building staff that the recipient no longer works at the address. Furthermore, the florist also tried to contact the recipient via phone and was not successful. To move this matter further, I'll be sending you an email in how you would like to proceed next.

Posted 3 years ago

“I ordered flowers for same day delivery, they arrived at 1800, and you will see on the left of my photo what I ordered vs what arrived, considerably smaller and of completely different colour pallet. I sent a complaint and Floom said they would refund me if the flowers were returned, they arranged a courier for the next day. The courier did not arrive after waiting all day, he did arrive the next day and the flowers were returned. 43 days later and after numerous emails and re-requests for photos and order numbers Floom have yet to refund me the £134.99 I paid.”

Helpful Report

(Sweet Flowers East) - Posted 3 years ago

Hi Paul I'm so sorry that you were disappointed with your order. I understand the flowers received weren't what you had ordered. I can see that you have been communicating with the Floom Customer Services Team. Before a refund is issued - we do have to investigate this matter with the florist. I can confirm that yesterday a resolution was reached. Your full refund has been processed and you'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you shop with Floom in the future.

Posted 3 years ago

“Worst experience I’ve EVER had ordering flowers online. Didn’t deliver flowers to commemorate a baby’s passing and refused to refund me or even respond to my emails. AVOID - literally go anywhere else.”

Helpful Report

(Pot Pourri Flowers) - Posted 3 years ago

Hi Philippa I can only extend my deepest apologies for what you have experienced. I understand that your order was not delivered. I can see that for over 1 month you have been communicating with the Floom Customer Services Team. I've read all of your email threads. I'm very sorry that the flowers were for a sensitive occasion. This I completely understand. As a result, I've processed you a full refund for this order. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Ordered for next day. Order accepted by Floom. They cancelled the day delivery due. Unacceptable.”

Helpful Report

(Festoon Flowers) - Posted 3 years ago

Hi Karen I'm so sorry about this. I understand your order was cancelled. Unfortunately, due to unforeseen circumstances, the florist couldn't deliver your order. I know this is not ideal but your full refund was processed and this you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The service has gotten worse over the past few months. On multiple occasions including today I have had to follow up as deliveries haven’t been made on time and on one occasion never made. On that occasion I had to call Floom on multiple occasions to get my money back for a service that was never fulfilled.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Hi Tangai Im so sorry that you have been disappointed. I understand this order you're reviewing was for a December 28th order. If there are any other orders - please do relay those order numbers and I'll look into this for you. Unfortunately, at this time of the year (December) - the florist couldn't fulfil your order on time due to no flowers being delivered from Wholesalers over the festive period. Therefore, as a result, we had to cancel this order and process a full refund on 15th January. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Still waiting on delivery and it was due two days ago on my mum's birthday. Not a word from you either except for this review request.”

Helpful Report

(City Flowers) - Posted 3 years ago

Hi Murray I'm so sorry about the disappointment you have experienced. I understand your order hasn't been delivered as yet. The Floom Customer Services Team have been looking into this matter for you. As there was no response from the florist - we had to cancel this order. I know this is not ideal but we have processed your refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My flowers still haven’t been delivered days after they were supposed to be and when i asked about it they said it has been delivered but to the wrong address!!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Hi Emily I'm so sorry that you have been disappointed. I understand that this order has been delivered. I can see you have been in communication with the Floom Customer Services Team. I can see the flowers were delivered, however, your recipient wasn't at home. As a result, a card was dropped for the order to be collected from the courier depot. This had to be done as there was no safe place indicated on your instructions and no neighbours were in to accept the flowers. I hope this has now been resolved and your recipient enjoyed their gift of Flooms.

Posted 3 years ago

“I don't think my order was received.. Couldn't guarentee time of delivery. I thought the recipient would acknowledge my gift. I never heard from him so I doubt he got them. Keep your money but being New York, I thought you'd do better”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Bill Im so sorry that you have had to write this review. I understand you think your order wasn't delivered. I can see that this is the first time you have contacted us about your order. I can on the system that this order was delivered. In order to double-check, I'll contact the florist. In regards to the estimated time of arrival, this we cannot provide as each florist has different delivery plans. I'll be in touch with you soon (via email) to provide an update.

Posted 3 years ago

“cancelled two of my orders without any rational”

Helpful Report

(Le Fleur D) - Posted 3 years ago

Hi Grace Im so sorry that we had to cancel your orders. Due to unforeseen circumstances, the florist couldnt fulfil your orders. As a result, we had to cancel your orders and provide a full refund. This you will receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“For the price the bunch of flowers were tiny which was very disappointing. Usually use bloom and wild, much cheaper price and more for money.”

Helpful Report

(Orchidya) - Posted 3 years ago

Hi Harriet I'm so sorry that you have been disappointed with your order. I understand the order received was smaller than you expected. I'm keen to investigate this matter further. If you can send images of your order to the following email: support@floom.com We'll be happy to look into this for you and provide a positive resolution.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews