Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,565 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use especially from an international perspective. My order arrived a day late or I would have given it a 5 star. I will definitely use Floom for future orders.”

Helpful Report

(Orchidya) - Posted 1 year ago

“Easy to use. So many beautiful options. Straightforward interface. One problem: the flowers were delivered to the wrong address. Thankfully her neighbor was friendly and got them to her. I suggest you actually call/text the recipient to confirm the drop off is in the right location. Or perhaps ask for a picture of the drop off location so you get it right.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I love being able to use local florists. Floom makes it very easy to send flowers internationally! Only dropped a star because the arrangement wasn't as full as in the photo. I understand the picture can't match but it was a little sparse compared to the photo. Less greenery and no babies breath.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I love all the local businesses that I can support via Floom!”

Helpful Report

(Yasmine Florist) - Posted 1 year ago

“From the sender's point of view, the flowers were easy to book and arrived as expected. Thank you”

Helpful Report

(Bimba) - Posted 1 year ago

“I have yet to see a bouquet in person, but my mother-in-law who lives overseas is always very complimentary. She says the flowers are consistently lovely, and they have been delivered on time with every order.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“prompt, great options, nation wide”

Helpful Report

(Wood And Wine) - Posted 1 year ago

“All went well Packaging great Flowers natural”

Helpful Report

(Bouquets Flower Shop) - Posted 1 year ago

“I have a very good experience with Foolm. Has used it a lot! Maybe it would be nice to get a message when the request of delivery time doesn’t wirk. I have requested morning delivery when I know the person will be away the rest of the day. Otherwise good an reliable service. Kind regards Anna-Karin”

Helpful Report

(Rose & Mary) - Posted 1 year ago

“Website is clear and the order was good”

Helpful Report

(F For Flower) - Posted 1 year ago

“Great delivery. Even though flowers were different color than photo, arrangement was lovely and fresh.”

Helpful Report

(F For Flower) - Posted 1 year ago

“Even though neither of the things I purchased were able to be delivered due to delivery issues on this order the Floom team did try to resolve the issue and were in quick communication with me to notify me of the problem. Despite this order not going through have had several orders previously which arrived as expected and were excellent quality.”

Helpful Report

(Blossom And Thread London) - Posted 1 year ago

“Great servie”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Easy to order fast delivery, good quality flowers!”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Very easy to navigate the website, and the flowers received were just as beautiful as the picture. Is there any way to reach out to the florist to ask a question?”

Helpful Report

(My Blooming Business) - Posted 1 year ago

“The birthday lady was very happy with the flowers received.”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“My granddaughter was delighted and the flowers came just in the right time. Thank you”

Helpful Report

(Bimba) - Posted 1 year ago

“Quick and easy and the flowers arrived on time. It would be beneficial if Floom provided customers with a photo of the arrangement upon or before delivery.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Flowers arrived in good condition and as described. Receiver much appreciated.”

Helpful Report

(The Nunhead Gardener) - Posted 1 year ago

“I really like the service but sometimes I find it a bit difficult to filter by the exact day I want to send my flowers”

Helpful Report

(7 Garden Florist) - Posted 1 year ago

Floom is rated 4.4 based on 21,565 reviews