Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering staff was very friendly, and the flowers were lovely. The only catch was that the same-day delivery came very late, and the delivery person did not wait for the door to be answered, instead choosing to place the flowers in a safe, but out of the way location.”

Helpful Report

(Flower Station) - Posted 1 year ago

“Picture of flowers delivered did not look very like bouquet chosen but blooms were good quality so overall happy. Had asked that recipient was phoned/ messaged re delivery- were left with a neighbour but recipient was unaware they had arrived until I spoke to her many hours later”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

“Flowers were not delivered covered/protected in any way.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 1 year ago

“A little different than picture”

Helpful Report

(Urban Botanica SF) - Posted 1 year ago

“Client said there flowers were beautiful and enough for two vases. I tried ordering more client flowers yesterday and couldnt get delivery for any of them near their birthdays in July. Very limited ability to send scheduled deliveries.”

Helpful Report

(Floom Blooms) - Posted 1 year ago

“i like flowers. but courier left them outside, under the sun. when i registered my email, i have been provided with code to get free delivery on 75$ order. my order was 79$ and code wasn’t working.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

“I have used Floom for a couple years now. They are an aggregator- the flowers you order will be coming from a florist near your delivery point. That said, the Floom website does a good job of showing you what the flowers will look like, and the standardized approach allows you to compare different bouquets and prices effectively. I have only ever had one disappointing bouquet delivered (which appeared to have been picked by the roadside by the driver and then slept on). Floom reviewed the pictures I sent them and then gave me a full refund with apologies. It happens....”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“Very easy to use especially from an international perspective. My order arrived a day late or I would have given it a 5 star. I will definitely use Floom for future orders.”

Helpful Report

(Orchidya) - Posted 1 year ago

“Easy to use. So many beautiful options. Straightforward interface. One problem: the flowers were delivered to the wrong address. Thankfully her neighbor was friendly and got them to her. I suggest you actually call/text the recipient to confirm the drop off is in the right location. Or perhaps ask for a picture of the drop off location so you get it right.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I love being able to use local florists. Floom makes it very easy to send flowers internationally! Only dropped a star because the arrangement wasn't as full as in the photo. I understand the picture can't match but it was a little sparse compared to the photo. Less greenery and no babies breath.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I love all the local businesses that I can support via Floom!”

Helpful Report

(Yasmine Florist) - Posted 1 year ago

“From the sender's point of view, the flowers were easy to book and arrived as expected. Thank you”

Helpful Report

(Bimba) - Posted 1 year ago

“I have yet to see a bouquet in person, but my mother-in-law who lives overseas is always very complimentary. She says the flowers are consistently lovely, and they have been delivered on time with every order.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“prompt, great options, nation wide”

Helpful Report

(Wood And Wine) - Posted 1 year ago

“All went well Packaging great Flowers natural”

Helpful Report

(Bouquets Flower Shop) - Posted 1 year ago

“I have a very good experience with Foolm. Has used it a lot! Maybe it would be nice to get a message when the request of delivery time doesn’t wirk. I have requested morning delivery when I know the person will be away the rest of the day. Otherwise good an reliable service. Kind regards Anna-Karin”

Helpful Report

(Rose & Mary) - Posted 1 year ago

“Website is clear and the order was good”

Helpful Report

(F For Flower) - Posted 1 year ago

“Great delivery. Even though flowers were different color than photo, arrangement was lovely and fresh.”

Helpful Report

(F For Flower) - Posted 1 year ago

“Even though neither of the things I purchased were able to be delivered due to delivery issues on this order the Floom team did try to resolve the issue and were in quick communication with me to notify me of the problem. Despite this order not going through have had several orders previously which arrived as expected and were excellent quality.”

Helpful Report

(Blossom And Thread London) - Posted 1 year ago

“Great servie”

Helpful Report

(PM Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,395 reviews