Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,355 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,355 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers did not arrive on the requested date.”

Helpful Report

(BloomsyBox) - Posted 5 months ago

Dear Jularat, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused. The bad weather in the delivery area caused the delay. We would love to have you back to make things right for you. \Warm wishes, Floom Team

Posted 5 months ago

“My account is no longer accessible, and my previous email address is no longer active because my attempts to contact it were met with an error stating that the domain was no longer in use. It's hard for me to put into words how I feel about this, especially because it seems like my hard-earned money is gone. Thankfully, I was able to get my money back with COVSECLTDCOM If you need help getting your money back, I advise getting in touch with them.”

Helpful Report

Posted 6 months ago

“I`m totally unhappy with my experience with this service. I've placed the order for my friend's birthday beforehand. At the end of the day, the flowers were not delivered. But customer service didn't even reach me. So, I was emailing by myself the next day. One week passed, and my friend still didn't receive her flowers. And again, I'm contacting by myself again. Nobody is keeping me updated.”

Helpful Report

(Floom Blooms) - Posted 6 months ago

Dear Olga, Thank you for taking the time to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delivery issue of the order. We are constantly chasing our partner florist, who is due to cover the order, but we only update our customers as soon as we have further details to provide. We can assure you that this is not the level of service that we aim to provide and we would love to keep you as our customer so we can make things right for you. Warm wishes, Floom Team

Posted 6 months ago

“Dreadful service. I ordered for my wife's 50th Birthday. The flowers did not arrive. I contacted the online custiomer service and they promised to contact the florist and e mail me back. They didn't bother. I attempted to contact customer service again but the system said it was busy and wouldn't let me back in. The flowers eveutually arrived very late.”

Helpful Report

(Lilac And Bloom) - Posted 7 months ago

Hello!  Thank you for taking the time to review your recent Floom Order & delivery experience.  We sincerely apologise for the delay in responding to your communications. While we received your initial contact and promptly reached out to our florist partner for an update, we understand that your subsequent messages were sent outside our business operating hours, which resulted in a gap in our response time.  Regarding your delivery, our partner florist encountered an unexpected issue with their delivery vehicle, which unfortunately impacted their delivery schedule. While we understand that such mechanical issues can be unforeseen, we acknowledge that your flowers arrived outside our standard delivery window of up to 6pm on your chosen delivery day, and for this, we sincerely apologise. Best wishes, Floom Support Team

Posted 7 months ago

“I made an order two weeks before my wife’s birthday. Their florist decided to tell me they don’t have my order the day of the deliver date. Will never order again from fluke I mean Floom. I I’ll go back to using Bouq which is better and cheaper and has never failed me.”

Helpful Report

(Floom Blooms) - Posted 7 months ago

Dear Omar, Thank you for sharing your experience with us. We understand how disappointing it is when expectations are not met, especially for such a special occasion. We take such feedback seriously as we strive to improve and ensure that our customers receive the quality service they deserve. We apologise for the inconvenience with the stock and delay with your order. Best wishes, Floom Team

Posted 7 months ago

“Wrong delivery time, late delivery, very late recipient update, not confirming recipient address as I politely asked for (correct address was just a number away, it was next building). Hence, parcel delivered to wrong address, recipient got late message, parcel lost. Almost the same problematic delivery as my first one. Appalling customer service.”

Helpful Report

(F For Flower) - Posted 7 months ago

Dear Kris, Thank you for taking the time to leave us a review. We are so sorry to hear how this delivery went. The issue was that the wrong delivery address was provided. Best, Floom Team

Posted 7 months ago

“Terrible subsitution policy. Apparently your order is just a suggestion, you have no ability to opt out if they don't have what they just sold you.”

Helpful Report

(F For Flower) - Posted 8 months ago

Dear Connor, Thank you for your review. We understand your frustration regarding our substitution policy. We strive to keep our customers informed and attempt to provide the best alternatives when certain items are unavailable. When placing an order with us, you agree to our terms and conditions, including our substitution policy which can be found on our website. I can see my colleague tried to email and call you but due to the time difference, by the time we received a response, the bouquet had already been prepared. As our florists are independent businesses, working with perishable goods; therefore, we cannot refund orders post-sale if preparations have begun. We hope you understand that our florists work with each order from point of sale and will have already started to make arrangements to prepare the bouquet and arrange delivery. You can see our terms and conditions on our website here - https://www.floom.com/pages/terms-and-conditions-sale. Warm wishes, Floom Team

Posted 7 months ago

“Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!”

Helpful Report

Posted 8 months ago

Dear Claire, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflective of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are really sorry again that we missed the mark with your order. Warm wishes, Floom Team

Posted 7 months ago

“The bouquet looked nothing like the one I ordered. Do you see any roses in the original arrangement I paid for? Me neither. Highly disappointed”

Helpful Report

(Noble Garden FC) - Posted 8 months ago

Hello Inna, Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with the flowers delivered. We have tried to find a complaint made to our team, but there are emails from your side about this issue. Please do not hesitate to get in touch with our customer support team so this can be chased and sorted for you. Our email address is support@floom.com Warm wishes, Floom Team

Posted 8 months ago

“Late delivary of the flowers delivary date was for a birthday on saturday 19th Oct and where delivered on Monday 21 Oct”

Helpful Report

(Floom Blooms) - Posted 8 months ago

Dear Andrew, Thank you for your review. We have looked into the delivery issue for you and we could see that there was a delay at the delivery depot. We can only apologise for the inconvenience caused. We can assure you that this is not the level of service that we usually provide and we would love to have you back so we can make things right for you. Warm wishes, Floom Team

Posted 8 months ago

“The order has not arrived despite ordering several days in advance. Customer service has been slow to respond.”

Helpful Report

(Little Clapham) - Posted 8 months ago

Dear Gabrielle, Thank you for taking the time to leave us a review. We are so sorry about how the track of this order went. As we have discussed, due to a system issue, the order's details could not be found on time therefore, the order was not delivered. Our colleagues provided you with a full refund and they have emailed you to confirm this. We can not apology enough for the inconvenience caused. We can assure you that this is not the level of service that we usually provide therefore, we would love to have you back and make things right for you. Warm wishes, Floom Team

Posted 8 months ago

“I chose a gift for my niece for her 16th birthday. She's very arty, so I chose something appropriate. When she texted me to say thankyou, I could tell by her tone that she was a little underwhelmed so I asked her to forward a shot of the arrangement. When I saw it I was so dissapointed - it looked like the kind of thing you might send to your granny. I used the chat bot on the site to say how disappointed I was......sent them a shot and they said they thought that the arrangement and quality looked fine. Won't be using them again.”

Helpful Report

(Saints Flowers) - Posted 8 months ago

Thank you for taking the time to review Floom and share your feedback regarding the flowers received for the 16th birthday occasion. We are disappointed to hear that you were not completely satisfied with the bouquet. Please allow us to address your concerns. We understand that you felt the quality and arrangement of the flowers did not match the image on our website. We received one photo to support your complaint, which we have carefully reviewed. While we noticed a slight colour variation in one of the flowers, we found that the overall quality and selection of flowers were consistent with what was advertised on our website. The arrangement appeared to be slightly different due to its positioning in the carrier, which is normal and can occur during transport.  We want to assure you that we take all complaints seriously and strive for accuracy in our assessments. However, from the single photograph provided, it was challenging to view the bouquet in its entirety. Based on what we could see, the bouquet appeared to be as it should be, except for the minor colour variation mentioned and the selected bouquet you chose was delivered.

Posted 8 months ago

“Order was not delivered.”

Helpful Report

(Nigella SF) - Posted 8 months ago

Thank you for taking the time to review your experience with Floom. We are truly disappointed to learn that your flower delivery did not go as planned. Please accept our sincere apologies for the inconvenience caused by the delivery not going out on your chosen date. We understand how important timely deliveries are, especially when it comes to special occasions or heartfelt gestures.  Our partner florist offered to deliver the following day and extended their sincere apologies for causing disappointment. While we strive to ensure all deliveries are made as scheduled, we acknowledge that unforeseen circumstances can sometimes arise. We are committed to learning from this experience and improving our processes to prevent such issues in the future. A full refund has been issued, as communicated to you by the Customer Support team. We greatly appreciate your feedback as it helps us improve our services.

Posted 8 months ago

“Please don't send discount codes that don't work! I only ordered because I was promised a £10 discount code for first-ever time purchase. I made an order for £60 but the code wouldn't work. So I had removed the chocolates and paid the £50 for the flowers only.”

Helpful Report

Posted 8 months ago

Dear Max, Thank you for the time taken to leave us a review. We are sorry to hear that you had an issue with the discount code. We have tried to find any communication that you had with us to discuss this but we could not find any. Please reach our friendly customer support team at support@floom.com so you can discuss this further. Warm Wishes, Floom Team

Posted 8 months ago

“One order sent without a card , so my 80 year old friend did not who sent flowers. Order delivered to my house (for my birthday from son) put on my front porch at 9:00 pm and no knock or doorbell rang. Did not notice until next day. Will never use again”

Helpful Report

Posted 9 months ago

Dear Donna, We can not find a recent order's details in our system so we can advise further. Please, do not hesitate to contact our support team at support@floom.com to discuss your query further. Warm wishes, Floom Team

Posted 9 months ago

“the flowers were dead.”

Helpful Report

(PM Flowers) - Posted 9 months ago

Hello, We are disappointed to learn that the flowers were not as expected. As the delivery was completed on the 17th of September for the order number you provided, we were unable to address your concerns promptly. We’re only able to investigate fully for quality or substitution complaints with images sent to us that have been delivered within 72 hours due to the perishable nature of flowers. Roses are especially delicate, and any delivery that has been sent overnight will need a little time and TLC to refresh and revive to compensate. We thank you for taking the time to leave your review of Floom, we welcome any and all feedback - Many thanks!

Posted 9 months ago

“I was extremely disappointed to be charged £80 for about 5 stems of flowers. That has made me very sad as I wanted it to be a special bouquet for my daughter in law”

Helpful Report

Posted 9 months ago

Dear Caroline, Thank you for your review. We are so sorry to hear that you were unhappy with the service provided. We have looked into our system and we could not find any complaints from you about this. Please, do not hesitate to get in touch with our customer service department to be assisted further on this. We can be contacted at support@floom.com. Warm wishes, Floom Team

Posted 9 months ago

“I am furious. I specifically noted to call the number before leaving the arrangement in the lobby of the apartment building and apparently the flowers were taken by someone else, not the intended recipient (I learned this yesterday). So $170 shot and my Aunt received nothing on her 81 birthday.”

Helpful Report

(E And A Events Ltd) - Posted 9 months ago

Dear Jen, Thank you for taking the time to leave us a review. We are so sorry to hear that your recipient did not get the order. Please, do not hesitate to contact our customer support team to discuss this further. We can be contacted at support@floom.com Warm wishes, Floom Team

Posted 9 months ago

“The experience, which was to be an expression of joy, was ruined by an automated delivery system that is faulty, which resulted in a chain of events that made the experience a difficult one. The delivery driver also did not follow instructions, which resulted in a delayed delivery. A request for a refund was not granted. I will not use this service again.”

Helpful Report

(Bloom & Go) - Posted 9 months ago

Dear Patricia, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We truly appreciate customers like you who reach out and let us know about their experiences. We would like to apologize for the series of unfortunate events that occurred during your order. We understand how frustrating it must have been for you, especially since your experience was supposed to bring joy. We sincerely apologize for any inconvenience this may have caused. Kind regards, The Floom Team

Posted 9 months ago

“would never order again, floweres were nothing like on the picture, and soem were dead.”

Helpful Report

(At Florist Ltd) - Posted 9 months ago

Hello, Thank you for taking the time to share your review of your recent experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on the 11th of September for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 9 months ago

Floom is rated 4.4 based on 21,355 reviews