Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered weren’t as exceptional as they looked online, unfortunately.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

Hi Laoise, We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thank you!

Posted 5 years ago

“The flowers were different than in the picture. Disappointed :”

Helpful Report

(Flower Station) - Posted 5 years ago

Hi Rokas, We are so sorry to hear this, we do expect our delivered arrangements to match the online example images. Please do send us an e-mail over at support@floom.com or alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thank you!

Posted 5 years ago

“Flowers were beautiful but delivered 3 days early despite paying extra for specifically Saturday delivery”

Helpful Report

(Starbright Floral Design) - Posted 5 years ago

Hi Kristin, We are so sorry to hear this. Please do send us an e-mail over at support@floom.com or alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thank you!

Posted 5 years ago

“Flowers were high quality and were delivered within the selected time frame but the app sent a delivery notification hours before actual delivery.”

Helpful Report

(Rossi & Rovetti Flowers) - Posted 5 years ago

Hi Ted, We are so sorry to hear this. Please do send us an e-mail over at support@floom.com or alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thank you!

Posted 5 years ago

“Paid $200 for a bouquet and it looked to be only 2/3 the size of the photo, including the vase that it was in. It was arranged like a traditional round bouquet I would get in a grocery store, and not in the organically natural and full way in the photo. I didn’t expect an exact replica, but the differences were enough where I felt scammed for the price I paid.”

Helpful Report

(Matriarch) - Posted 5 years ago

Hi Connie, We are so sorry to hear this. Please do send us an e-mail over at support@floom.com or alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter. Thank you!

Posted 5 years ago

“Excellent service, delivered on time”

Helpful Report

(Orchid Republic) - Posted 5 years ago

“The orange flowers did not bloom. Very disappointing as they were the reason I bought the bunch. I attach a photo showing flowers at end of their useful life and orange flowers still not opened.”

Helpful Report

(Garden Of Eden Flowers) - Posted 5 years ago

“Flowers were not delivered on time”

Helpful Report

(Gardenia Of London) - Posted 5 years ago

“Service was great but the flowers were nothing like shown in the pic when ordering.”

Helpful Report

(Bloomside) - Posted 5 years ago

“There were some issues with the website freezing during my transaction which caused concern that I would be either charged twice or have ordered two bouquets to be delivered, however it appears to have worked out on that front. The bouquet did arrive 24 hours late though...”

Helpful Report

(Flowers By Coley) - Posted 5 years ago

“Picture of the flowers didn’t match. Much more greenery than actual flowers.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

“The flowers where delivered on time, they also where also of a high quality and a nice mix. But I was very disappointed with the size for the price paid. They looked quite lost in our vase.”

Helpful Report

(Botanique Workshop) - Posted 5 years ago

“very average quality”

Helpful Report

(PM Flowers) - Posted 5 years ago

“Did not deliver as early as requested. Flowers not quite as the picture showed.”

Helpful Report

(Bloomie Flower Studio) - Posted 5 years ago

“The Flowers I ordered were perfect in terms of the arrangement. Stunning. However, I had requested and was under the impression that I had paid for a vase with them as these were a custom selected bunch and I mentioned this in the description in order to add further luxury to the gift. I was disappointed that this did not come with the flowers.”

Helpful Report

Posted 5 years ago

“My cousin was very happy.”

Helpful Report

Posted 5 years ago

“I love that you consolidate unique florists in NYC! And this review would be 5 star- because the flowers were beautiful and the experience largely good- but my flowers were delivered without the note I wrote online, so my recipient didn't know who they were from and I was put in the awkward position of asking about them.”

Helpful Report

Posted 5 years ago

“Polite and helpful support, and generous when the first choice proved unavailable. Living abroad, I had difficulty with the form (foreign post codes don't work). Might be a good idea to specify on the form what non-UK-residents should do.”

Helpful Report

Posted 5 years ago

“The interface and checkout very easy... However the lack of clarity about how exactly the product was to be delivered was unsettling. In fact, though it was said it arrived and was left at reception desk at my girlfriend's rather large office buildin (I had said to text her phone as a first choice) at 4pm, an hour and a half before she normally leaves work, it didn't reach her desk until the following morning. In otherwords, I PAID for SAME DAY delivery of the product to the recipiant and it didn't reach the recipiant on the same day. WHY?”

Helpful Report

Posted 5 years ago

“Flowers are great but couldn’t use the website on my iPhone, I was away and had no access to a computer. The iPhone site kept crashing. I ended up using a friends Android phone which meant the flowers came a day late.”

Helpful Report

Posted 5 years ago

Floom is rated 4.4 based on 21,397 reviews