Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said to order before time limit to get it on Valentine’s Day. So I did and I didn’t get it on Valentine’s Day. On top of this it says it’s delivered when it never has arrived.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello John, I'm so sorry your Floom order wasn't delivered on time for the special holiday. We have emailed you directly to confirm your order details. Please respond as soon as you can and we'll investigate your order further, thank you.

Posted 2 years ago

“the rose quality and packages were very poor with simple separate paper wraps, not worth for the payment !”

Helpful Report

(Blooms & Gifts Shop) - Posted 2 years ago

Hello Neptune, I'm so sorry for the rose and package quality issues you experienced with your delivery. Please send any images of the delivered order to our support team directly at: support@floom.com, thank you!

Posted 2 years ago

“Awful. I ordered on 2/13 for delivery on 2/14 and it arrived 2/15 at 7pm? Flowers looked depressed at that point. A truly terrible experience.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello Rich, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Flowers weren’t delivered. Still haven’t heard an update from Floom. Really poor communication and service.”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Hello Samuel, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Flowers arrived and were damaged, bag broken, flowers falling out of the bag. Just not described as advertised. Have already been offered 15% discount for a new order as an apology but you offer that anyway as an incentive to order again…so that’s not customer services as I won’t be ordering again”

Helpful Report

(Rushes) - Posted 2 years ago

“I never got my order on Valentine’s Day.”

Helpful Report

(Creative Flower Shop) - Posted 2 years ago

Hello Esteban, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“The flower arrangement was poor quality and it was nothing like the images. I paid £94 and it looked like a supermarket bouquet.”

Helpful Report

(Poppy's Florist) - Posted 2 years ago

Hello Yunus, I'm so sorry for the disappointing delivery experience. We would like to investigate your order further. If you could please email any images you have of the delivered bouquet to our dedicated customer support team at: support@floom.com, thank you.

Posted 2 years ago

“STAY FAR AWAY FROM THESE SCAMMERS! (Check photo of their advertisement, compared to what I received) Wanted to order my beloved girlfriend a bouquet for Valentine's day, and I can tell you it has become a complete disaster. I ordered the day before, where I was kind of surprised they still allowed "Next Day Delivery", as I expected them to have a very busy day. Yet, I went for it. Ordered a bouquet called "Ocean Waves" meaning it would be full blue roses with orchids and eucalyptus for £65 plus £6.95 delivery charge. Then hell started. Floom guarantee delivery between 10am and 6pm, yet my girlfriend was left waiting until 9:33pm where she was on the way to bed, and it was at this time the flowers arrived. The flowers she received, was first of all discoloured on 6 out of the 7 blue roses she received. Floom later claimed through their customer support that the roses would be "A little light around the edges", however this was not the case, there was areas of the blue roses, which was not coloured at all. Secondly, on their advertisement photo, there is a minimum of 14 blue roses and 10 orchid leafs, I received 7 blue roses and 5 orchid leafs, and on the product description, there is no information such as "You will receive precisely X amount of this and X amount of that" - Meaning, the only thing I could go by, was their advertisement photo. I have not received what was on that photo. I could have gone to my local florist to get more flowers, for less of a price. Here comes the worst part. I contacted Floom to claim a refund, as they have completely destroyed Valentine's day in terms of flowers. Not only have I been ignored in live chat with them, but when they finally did present a solution, they offered a 20% refund + Refunding the delivery charge + giving me 20% off my next order. Here is my problem with that. I have been mislead into buying a product, that does not accurately represent what I received, this is complete false advertisement and under the The Consumer Protection from Unfair Trading Regulations 2008, I will be eligible for a FULL REFUND. Next to this, offering me 20% off on my next order feels like a slap in the face, as why would I ever order from here again, when I have already been scammed once? Their customer support is dreadfully painful to deal with and if you call the company, they make you wait and hang up on you, no matter how many times you call. I have reached out to Floom multiple times asking them to call me, to resolve the situation, but they refuse to give me a call. I will advise everyone reading this review to stay far far away from this company, as they treasure a one time payment more than a returning customer. I have proof of all of this, and I will pursue a full refund for this.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello Lasse, I'm so sorry for the late delivery and product quality issue you experienced on a such an important day. We have submitted a 20% refund and a delivery fee refund due to the delay and changes made to the bouquet. We discussed your feedback with our florist partner and will continue to find ways to improve our systems. Please respond to our messages regarding your refunds for further resolution, thank you!

Posted 2 years ago

“The flowers didn’t arrive. You didn’t communicate at all. You offered a measly 20% off my next order as compensation. Awful service, will not be using again.”

Helpful Report

(Bunch Florist Bristol) - Posted 2 years ago

Hello Louis, I'm so sorry our florist partner was not able to complete the delivery of your order due to stock issues. We submitted a full refund for your order as well as a 20% discount on a new order if you're ever kind enough to give our site another try in the future. Please let us know if you had any further feedback to share, thank you.

Posted 2 years ago

“The flowers never arrived and no real explanation was given. They then wanted to charge me extra to “redeliver” the flowers.”

Helpful Report

(Yaz's Flower Gallery) - Posted 2 years ago

Hello Yasmin, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“You charged me 139£ and the flowers were not delivered! 2 days since the order - and no information, you keep ignoring me!!”

Helpful Report

(Floritta Ltd) - Posted 2 years ago

Hello Alex, I'm so sorry were not able to complete delivery of your order on the date requested. Our florist partner has been notified of your feedback. We have refunded you fully due to the delays, please allow 5-7 business days for processing, thank you.

Posted 2 years ago

“Ordered flowers for valentines and was assured it would be delivered on the day (even paid £9.99 specific delivery) Now 16th February, flowers haven’t arrived and they’re saying via online chat that they have arrived despite there being no confirmation email. Avoid at all costs”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hello Teddy, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Delivery short notice all good, however the size of the flower bundle for the cost was extremely poor. Shame as flowers were excellent quality, just very few of them”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

Hello Tony, I'm so sorry for the disappointing size of your delivered arrangement. We will forward your feedback on to our florist partner right away. If you have any images to share please send them to our customer support team directly at: support@floom.com, thank you.

Posted 2 years ago

“Delivery email was a lie, no response from customer services yet (over 24 hours but it was supposed to be for valentine's day so I guess they're busy) but I was foolishly asked to write this review. So far my experience with Floom involved paying them £50 for an email.”

Helpful Report

(The Little Green Hub) - Posted 2 years ago

“Rubbish service Lied to me twice and then cancelled the order with no further discussion”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hello Fergal, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Missed original delivery date. Then claimed delivery the next day, but nothing was actually delivered. Never using again.”

Helpful Report

(Urban Botanica SF) - Posted 2 years ago

Hello Richard, I'm so sorry we were not able to deliver your order on time on such an important date. We emailed you directly to follow-up and confirm your delivery details, please respond as soon as you can. Thank you.

Posted 2 years ago

“Never received my order said sent to neighbours but never got it. £130 down the drain. Hoping to get refund”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Hello Jodie, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund for you, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“The stale flowers were delivered very late in the evening, nearly killed the spirit of the event.”

Helpful Report

(Anastasia Flowers) - Posted 2 years ago

Hello Karam, I'm so sorry we weren't able to complete the delivery of your order on time. We have submitted and processed a delivery fee refund for you. We have emailed you directly to confirm, please respond if you have any further questions or concerns, thank you.

Posted 2 years ago

“Poor service. Over 24 hours late on delivery and it wasn't even the correct item. I want a refund”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Nick, I'm so sorry you were left disappointed by your flower delivery delay and the substitutions made. We will send your feedback to our partner florist right away. I see we have submitted a refund for you and emailed you to confirm. Please respond to the email directly with any further questions or concerns you may have, thank you.

Posted 2 years ago

“I have used floom many times and usually, it's great, but this time around the flower just never arrived. I had to call and request a refund the next day. But it is absurd there was no communication or anything from the florist, upon further review from customer service they found that they just never made or sent the flowers. Very disappointing!!”

Helpful Report

(La Fleurel) - Posted 2 years ago

Hello Yoram, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews