Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,407 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DREADFUL. I specially ordered white roses and the arrangement was all lilies and one solitary rose so it looked like a Sympathy arrangement rather than an Engagement bouquet. I realise they substitute items but this was ridiculous. Also no fabric around the vase as per description.It was tiny and cost me $145 (£110). I should have been told there were no roses available so I could make a different choice. Although they managed to find "one" which looked suspiciously like a peony to me. Managed to turn a romantic arrangement into a funeral display.”

Helpful Report

(Flower Infinity) - Posted 3 years ago

I'm sorry you were unhappy with your bouquet Laura. I can see you've been in touch with our CS team and they've working to resolve this for you.

Posted 3 years ago

“The flowers were never delivered. I've called to inquire and no one has called me back”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Michelle thanks for taking the time to leave your review, we welcome all feedback. I can see you are now in contact with our customer service team who are working with our florist partner to resolve this for you.

Posted 3 years ago

“It’s really small that you even could think that’s could be like this”

Helpful Report

(Bimba) - Posted 3 years ago

Hi Danyii We're so sorry to hear of your disappointing experience with us! We're always happy to look into this and resolve for you, please contact our support team on support@floom.com within 48 hours of delivery

Posted 3 years ago

“Order cancelled without any update and refund mail came after a day.”

Helpful Report

(Orchidya) - Posted 3 years ago

Hi Neha thanks for taking the time to leave your review we welcome all feedback . I'm really sorry our florist partner has to cancel your order but they has issue with their flower delivery, I do hope you will give us another chance one day.

Posted 3 years ago

“Promised delivery by 6pm Friday - as of Monday still in Prepared status.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Charles thanks for taking the time to leave your review, we welcome all feedback I'm so sorry your order did not arrive and that we were unable to update you over the weekend, I understand the frustration this must have caused you. I can see now you have been fully refunded for the missing delivery, apologies again for the inconvenience.

Posted 3 years ago

“I was quite disappointed by the fact that the plant I ordered did not arrive on time (by 6 pm Oct 9th). Also, I was not able to connect to any human by phone about the delay. I did have an email exchange with Floom, but never got a concrete answer on how long the delay was.”

Helpful Report

(Metro Floral Decorations Floom) - Posted 3 years ago

Hi Siram We're so sorry your order arrived late, I can see we got your email on Saturday evening and replied within the hour but sorry you did not get a call back, our customer service team are available to call during office hours.

Posted 3 years ago

“They failed to deliver flowers on a saturday for a very special occasion and left me hanging until Monday with no accountability and then said the would credit the charges. NOT the point.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Thanks for your review Katharina. We're terribly sorry for the inconvenience surrounding your order. We hope we can make those stars up to you if you can consider us again in the future.

Posted 3 years ago

“The service takes no responsibility for the quality of the bouquet and there is no sizing information available when buying flowers. The only metric is price so if you buy something relatively cheap it’s going to be small and disappointing despite what the picture might indicate. No refunds or apology just a discount coupon for future purchases. IMHO just go to your local florist probably better prices and far better customer service.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

Hi Jasper, we're sorry for the disappointment surrounding your order. I can see you've been in touch with our CS team who have handled this but I do apologise that we couldn't help more here.

Posted 3 years ago

“Terrible. Ordered multiple days in advance to get my girlfriend flowers before leaving for her birthday vacation for the delivery to not to get there before we left. Keep in mind that I agreed to pay the expensive amount for your service because it said delivery was between 11am and 6pm - this certainly wasn’t the case as my neighbor had to receive the flowers for us after we had already left at 7:30pm! Absolutely ridiculous and I truly hope to get refunded for this as the experience was horrible.”

Helpful Report

Posted 3 years ago

“Flowers were bought for a 50th birthday gift. Recipient was not in and courier was instructed to leave with a neighbour but didn’t do so, so flowers were not received. Apparently, being redelivered the next day.”

Helpful Report

Posted 3 years ago

“Very disappointed with the company as I choose to have delivered a birthday bouquet and it wasn’t delivered the same day, not even next day! Made me feel stupid!”

Helpful Report

Posted 3 years ago

“The flowers were never delivered. Missed the birthday.”

Helpful Report

Posted 3 years ago

“i got my manager flowers after coming out from the hospital. floom didnt even check the post code and just looked at first line of address and delivered it to kensington aster house to an air bnb not to his house aster house which is in paddington. he had to be called by the air bnb person and had to call floom himself to get his own flowers delivered. very poor and embarrassing. so disappointed, i need compensation because it was not a surprise for him”

Helpful Report

Posted 3 years ago

“very disappointed. I have bought a surprise bouquet for my sister's 40th birthday but it never arrived on the right day although someone from floom had told me on the phone that the bouquet was on its way in the evening ( later than the original delivery time already). It only arrived the next day in the morning without any apologies from floom. Birthday surprise was a fail.”

Helpful Report

Posted 3 years ago

“I ordered $100+ of flowers and got a delivery confirmation, but the flowers were not delivered. I called to understand the problem but have not received any detail on the issue yet or gotten my money back.”

Helpful Report

Posted 3 years ago

“I’ve ordered flowers same day delivery. It never arrived, there was no updates and nobody to speak to. However your team returned the money the day after. Didn’t have a good experience.”

Helpful Report

Posted 3 years ago

“The flowers arrived late and they were not the ones I purchased.”

Helpful Report

Posted 3 years ago

“Floom charged me for same day shipping and did not deliver same day and they refuse to help me until they speak to the florist who hasnt responded in days.”

Helpful Report

Posted 3 years ago

“Placed an order at 10am for same day delivery, only to be told at 5:30pm that the florist couldnt deliver the order due to the fuel shortage. I understand this was an unprecedented situation, however I called Floom twice during the day to ensure there wasnt anything wrong with the order and that they would confirm with the florist. The Floom platform should make it easier for such situations to be avoided, as communication to the customer is poor, relies on a middle person and creates ambiguity. Offer tracking for same delivery orders, when you charge customers £10”

Helpful Report

Posted 3 years ago

Hi Anthony, we're really sorry this florist had to cancel at the last minute. At the moment as they are independent vendors many of our florists opt to use their own transport to deliver so there is no tracking but rest assured as soon as problems are made aware to us we will always inform the customer and proceed as they prefer. Apologies once again from all of us at Floom -RW

Posted 3 years ago

“Delivered bouquet completely different from what I paid for”

Helpful Report

(Flower Station) - Posted 3 years ago

Thanks for your review Pavel. We're sorry that the bouquet arrived not as you were expecting. In future, please contact support@floom.com within 24 hours and we'll be happy to resolve this for you!

Posted 3 years ago

Floom is rated 4.4 based on 21,407 reviews