Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,487 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, delivery times were as expected, will definitely use Floom again!”

Helpful Report

(Saints Flowers) - Posted 9 months ago

“I'm a big fan of Floom. Great choice of florists and same day delivery if you need it. This time I was disappointed as I went to see the recipient the next day and the colour scheme I'd selected (all green and white named "elegance" in the bouquet description) was not followed and the effect was much less beautiful in execution than it had been in the photo I'd picked.”

Helpful Report

(Daily Flowers) - Posted 9 months ago

“Brilliant reliable service and the develiered product is quality”

Helpful Report

(Mr.co.flowerhouse) - Posted 9 months ago

“So lovely that the seller handwrote the card! Thanks so much!”

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(Rachel Cho Floral Design) - Posted 9 months ago

“Found on Google. I'm all for supporting local businesses and as my daughters at uni in Wales, I didn't know any florists around the area.”

Helpful Report

(PM Flowers) - Posted 9 months ago

“I was looking for a company that would deliver on the same day I ordered and Floom found me one in NYC. The flowers were beautiful, just like the picture, and delivered quickly. Thank you!”

Floom 5 star review on 16th January 2025

Helpful Report

(A&M Floral Place) - Posted 9 months ago

“My order hasn't arrived on the selected date and I have no word about its progress?”

Helpful Report

(Isabloom) - Posted 9 months ago

Hello Jessica, We thank you for adding a review and comment here for your recent experience with Floom. We are currently in communication with you regarding your order for the next step processes and options available to you. We do apologise that we were unaware of an issue with delivery until you kindly reached out to us. We have emailed you further to resolve this for you as soon as possible. Many thanks, Floom Team Support

Posted 9 months ago

“I am so pleased to have discovered Floom; price, bouquet exactly as described and on time!!”

Helpful Report

(A&M Glendale Florist) - Posted 9 months ago

“Beautiful flowers!”

Helpful Report

(Solim Flower) - Posted 9 months ago

“Lovely flowers”

Helpful Report

(Essence) - Posted 10 months ago

“The flowers are wonderful, indeed. I'd be glad to use the voucher that was offered on the site - I missed the opportunity of choosing a box of chocolate or alike to my bouquet.”

Helpful Report

(Flowers On The Hill) - Posted 10 months ago

“Flowers did not arrive on the requested date.”

Helpful Report

(BloomsyBox) - Posted 10 months ago

Dear Jularat, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused. The bad weather in the delivery area caused the delay. We would love to have you back to make things right for you. \Warm wishes, Floom Team

Posted 10 months ago

“Very good service, with plenty of beautiful flower options, covering all areas.”

Helpful Report

(Rose & Mary) - Posted 10 months ago

“Very happy with the Flowers but i askedfor next day delivery and it was 3 days later 2 would have been ok that being the birthday , i will order sooner in the future thx Duncan.”

Helpful Report

(PM Flowers) - Posted 10 months ago

“Was very good and quick delivery”

Helpful Report

(Bloomfor) - Posted 10 months ago

“Great service that is very handy when you need flowers for a special occasion. They provide accurate description and their delivery is on time. Thanks! 😊”

Helpful Report

(Lilac And Bloom) - Posted 10 months ago

“Really great services”

Helpful Report

(NYC Floral Decorators) - Posted 10 months ago

“Beautiful flowerd and easy experience!”

Helpful Report

(Flowers By Coley) - Posted 10 months ago

“Superb, never had an issue.”

Helpful Report

(Bobby's Flowers) - Posted 10 months ago

“the flowers were amazing and the service is on time”

Helpful Report

(Bosii's Flowers) - Posted 10 months ago

Floom is rated 4.4 based on 21,487 reviews