Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally easy to use, but annoying to navigate the filters. I specified that I wanted flowers for Valentine's Day -- on the 14th -- and Floom kept showing me options that could only deliver on the 15th. I had to manually sort through them.”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 3 years ago

“The flowers and the arrangement didn’t look like the pictures advertised.”

Helpful Report

Posted 3 years ago

“Absolutely beautiful arrangement but not delivered within the stated time window.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

Hi there, thank you for your review and your feedback. We are glad to hear that you enjoyed the arrangement however we are sorry to hear that the order was not delivered within the suggested time frame. Please email us at support@floom.com and we can look into resolving this for you. Floom

Posted 3 years ago

“Delivery arrived outside designated window. Luckily recipient happened to stay at work late and was still able to receive. Was surprised by how small arrangement was. Did not feel like good value for the price.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Sarah, thank you for the review and the feedback, we truly appreciate the support. We're sorry to hear that the order arrived late and that you are not happy with the arrangement delivered. If you could please email support@floom.com with pictures of the arrangement, we can look into resolving this for you. Thank you! Floom

Posted 3 years ago

“My order was misdelivered, someone should have been sent to correct the wrong delivery or a coupon or discount for the trouble Or someone should have been sent to pick up the wrong order and had a correct one sent Also the pot used was different then in the picture”

Helpful Report

Posted 3 years ago

Hi Harriet I'm sorry that you have been disappointed. I understand that your order was delivered to the wrong address. I can see there has been communication with the Floom Customer Services Team. I understand this has now been rectified. I hope your recipient enjoyed their gift of Flooms.

Posted 3 years ago

“I didn't get notified when my flowers arrived.”

Helpful Report

(Wagner Floral Designs) - Posted 3 years ago

Hi Kevin I'm so sorry you didn't receive your notification. In your case, the florist had delivered your order and then clicked on the status when the order was delivered. Please accept our sincere apologies here. In future, you can log into your account and this will provide a clear representation of the journey of your order. Either way, I hope the gift of Flooms was loved by your recipient.

Posted 3 years ago

“Honestly, the flowers were expensive but the effect was rather sparse and spindly. I wouldn’t choose again.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

Hi Sue I'm sorry that you've been disappointed with your order. In order, to investigate this further with the florist - it would be great if you can send pictures of this order. I have contacted the Floom Customer Services Team who will be in touch with you.

Posted 3 years ago

“Really loved the flowers and quick service, was a few issues with not receiving confirmation or updates about my order or delivery which was a bit worrying but outcome was good in the end. Thank you”

Helpful Report

(Ronny Colbie) - Posted 3 years ago

Hi Ataur Thank you for your time in reviewing Floom. I understand that one of the issues was related to delivery notifications. Im sorry that you had not received these. The best method is to check in your account or contact support@floom.com who can ring the florist for you. Either way, I hope your gift of Flooms was enjoyed by your recipient.

Posted 3 years ago

“My order wasn’t processed properly and payment went through so I had to follow this up but customer service was very helpful.”

Helpful Report

(The London Flower Shop) - Posted 3 years ago

Hi Andrew Thank you for your time in writing this review. I understand there was a technical glitch with your order. I'm pleased to read that the Customer Services Team were able to guide you through this process.

Posted 3 years ago

“The bouquet was perfect. The packeting need to be improved”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

Hi Alberto Thank you for your review. I understand the flowers were beautiful but the packaging wasnt great. I'm so sorry about this. Thank you for letting us know - I've relayed this message to the florist.

Posted 3 years ago

“I honestly thought I was one seeing flowers from a local, boutique style flower shop. The flowers did not depict the image at all. And to pay for the most full offer and see the flowers just filled with more leaves is disappointing.”

Helpful Report

(Jackie Jo Flowers) - Posted 3 years ago

Hi Assal, Sean and Aaron I'm sorry to read in your review that you've been disappointed with your order. I'm keen to investigate this matter with the florist. In order to set the motions for this investigation, Customer Services Team have emailed you to start this process and hopefully reach a positive resolution.

Posted 3 years ago

“quality of flowers were great but they came on a different day to what i specified”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hi Megan I'm so sorry to read this. I understand your order wasn't delivered on the day you specified. I've looked into this matter. Unfortunately, due to unforeseen circumstances, the florist couldn't deliver that day. The florist had tried to call you but couldn't get through. On the positive side, I'm glad that your gift of flowers was well received by your recipient.

Posted 3 years ago

“They asked me to review them before the order has gone through. It was an acceptable system to use, but I still don't know how the flowers are going to be.”

Helpful Report

(Meade's) - Posted 3 years ago

“When I placed the order the money was taken but the order did not go through - it took 3 phone calls from abroad to the Uk to sort this out where I was asked all the details of my order several times - not very reassuring - however the bouquet was delivered as requested and on the date but no advance warning of what time they would be delivered.”

Helpful Report

(Pot Pourri Flowers) - Posted 3 years ago

“Customer service was initially good. However, the day of delivery came and went -- no email notification it was dispatched, out for delivery, nor delivered. I would not rush back to order for them. Additionally - you can often contact the florists directly for the same price.”

Helpful Report

Posted 3 years ago

“Flowers were not what was pictured.”

Helpful Report

Posted 3 years ago

“Arrangement was delivered a day late but the flowers did look beautiful.”

Helpful Report

Posted 3 years ago

“My experience with Floom was easy enough, needed to get flowers to gift to someone early the next morning so the same day delivery was very helpful. The issue was with my florist who gave the bouquet half dying stems that by the time I had to gift them the next morning they looked awful. Surely you don’t spend £50 for flowers only to last a few hours? So as Floom themselves aren’t the issue I can’t really fault them however the quality control from their florists isn’t there.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

Hi Dani I'm so sorry that there were issues related to your order. I understand the order you received the flowers didn't last. If you can email photos to: support@floom.com - the Customer Services Team can look into this and investigate this matter with the florist.

Posted 3 years ago

“Website was easy to use however the choice of original bouquets was limited with many bouquets only available in deluxe/superior options. Also the flowers that arrived looked very different to the image on the website, they were very leafy whereas the image of the sunshine mix doesn’t have leaves. I will upload a picture of what arrived.”

Helpful Report

(Verdure Floral Design) - Posted 3 years ago

Hi Sally Thank you for your review. I'm sorry that you're disappointed with your order. I'm keen to set into motion an investigation with the florist. I will email you with further details of your complaint. Hopefully, we'll be able to provide a resolution for this complaint.

Posted 3 years ago

“Bought some flowers for my wife to be delivered to her work, easy ordering online but said delivery would be between 10-6, she finishes at 5, so I rang to find out what florist they used so I could check times. After going through the press 1 or 2 or 3 buttons I eventually got through, I asked for contact details, I was given the name of the florist but when I asked for the phone number I was told to just Google it.....got through to them only to find out that the flowers I'd ordered were half the price of Flooms....lesson learned, buy local next time.”

Helpful Report

(Roxana's Flowers) - Posted 3 years ago

Hi Rico I'm so sorry to read that you were disappointed with the Customer Services experience. In regards to pricing, these are negotiated with the florist in relation to the Floom Collection products. This price would be the same with other florists within your area as well. Either way, I'm glad to read that your wife was happy with the gift of blooms.

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews