Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flower was elegant at the time of delivery but a couple of days later, it began to wilt.”

Helpful Report

(QG Floral) - Posted 1 year ago

Hello Satoshi, I'm so sorry for the disappointing delivery experience. I see your order was delivered on the 6th of September and it is now too late to offer a redelivery or a refund but we will follow-up with our partner florist and let them know your delivery didn't last as long as we would expect, thank you for your feedback!

Posted 1 year ago

“Flowers were good! Delivery required second iteration to succeed”

Helpful Report

(Bloomfor) - Posted 1 year ago

“Nice bouquet, delivered as promised but flower varieties didn’t quite match picture.”

Helpful Report

(Viola Floral) - Posted 1 year ago

Hello Chloe, I'm so sorry your delivered bouquet didn't match the online images. We will follow up with our partner florist and ensure they know to follow the formulas for a consistent experience. If you can please send any images of the delivered bouquet to our support team directly and we can review the changes made at: support@floom.com, thank you!

Posted 1 year ago

“The delivery was not completed as requested and was a day late. I had to personally follow up to ensure that it was delivered the next day.”

Helpful Report

(Studio C Florals) - Posted 1 year ago

Hello there! We do apologise for the struggles that took place as we worked with our florist partner to get these flowers delivered to your recipient! We#re so glad that the bouquet was delivered and was loves! Kind regards, Floom

Posted 1 year ago

“Still waiting to get the flowers. It's been 4 days since the date they were scheduled to be delivered. Seems the name on the delivery got mixed up with another name or delivery they had so the front desk refused the delivery. There has been lots of back and forth to re-coordinate the delivery. I am hoping today is the day they finally will be delivered. Customer support at Floom has been good, but overall it's disappointing since the flowered didn't make it on the person's birthday and we've had to change the address to follow where they will be.”

Helpful Report

(La Petite Flower Shop) - Posted 2 years ago

“Delivery and online service were great, however quality of the flowers wasn’t too good! Not going to lie, we expected a bit more”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello there and thanks so much for your feedback! We're always looking to make sure that the checkout and order process is as smooth and simple as possible, and we pride ourselves on the fact that what you see is what you get. We do appreciate this feedback as we continue to work with our valued florist partners to deliver a perfect Floom experience! Kind regards, Floom

Posted 2 years ago

“Sorry, but I wasn’t happy with your company. First you told me I needed an alteration to the flowers in my order. I agreed to this because I wanted them to arrive in time for a birthday. Next I heard they would not be delivered in time but the day after. This was too late for me to remedy the situation.”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hi Christina, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“I ordered flowers on Monday requesting delivery on Wednesday. My friend received them on THURSDAY am. I can't tell if they were left with a neighbour who then delivered them the next day or if they were just delivered late. A bit disappointing really. The flowers themselves were lovely though”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hello there and thanks so much for leaving this review! Floom has many moving parts and sometimes some communication can be lost in translation between our lovely recipients, delivery drivers and our hard-working florists. We try to make sure customers are up-to-date with detailed progress updates on their order so they know when their bouquets are ready to be enjoyed! We're so sorry to hear that there was something of a hiccup today but if you'd like to e-mail us on hello@floom.com, I'd be more than happy to investigate this for you! Kind regards, Floom

Posted 2 years ago

“The delivery arrived 90 minutes early. So my daughter wasn't there to receive the flowers. It's fine. They were still received. And I know the delivery time given is more of a window. But it was still disappointing. Also, one of the two bouquets did not look like it did in the photo on the website.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello, I'm so sorry for the disappointing delivery. If you have any images to share with us please send them to: support@floom.com and we will be happy to review the differences with our partner florist right away, thank you!

Posted 2 years ago

“Flowers arrived a day late”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Hi Brittney, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“The flowers were great, so 5 for the flowers. However, the deliverer behaved very very inappropriately and rudely, using profane language including the f-word, thus ruining my surprise for my girlfriend. Therefore 1 for the delivery.”

Helpful Report

Posted 2 years ago

Hi Cagatay, thank you for your review and for choosing Floom for your order! We appreciate your feedback however the delivery driver did not use profane language with your girlfriend nor were they inappropriate. They are sorry they were not able to deliver the flowers directly to the door however they did not act untoward towards your girlfriend.

Posted 2 years ago

“Flowers were just left at the door without notice, it was hot outside and they died shortly after delivery.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Johannes, thank you for your review. We are sorry to hear about the flowers dying prematurely, our partner florist wanted to ensure they left the flowers in a safe place as selected at checkout. As flowers are perishable they can wilt slightly during delivery but the good news is they normally jump back and will stay fresh. To ensure you're taking the best care of these flowers please trim 1-2 inches off the bottom and put them in fresh water. After 3-4 hours they will pick right up and will be ready for your recipient to enjoy.

Posted 2 years ago

“Flower arrangement was significantly different than photo and description”

Helpful Report

(A&M Floral Place) - Posted 2 years ago

Hi Rose, thank you for your review. We are sorry to hear that the bouquet you received was different to the one advertised. Could you please email us an image of your bouquet to support@floom.com so that we can look into this further for you?

Posted 2 years ago

“The flowers were delivered on time and beautiful. They did put the wrong apartment number on the address, so another person in the building initially got them, but the neighbors / building staff were able to sort it out. The website loading is a bit buggy, so check out on mobile was not smooth.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hi Grace, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 2 years ago

“Would be good to have not thrown the bunch over the gate!”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hi Abbie, thank you for your review. We appreciate your feedback and truly apologise for the bouquet being thrown over the gate.

Posted 2 years ago

“Good sunday delivery”

Helpful Report

(Beauty And The Rose) - Posted 2 years ago

Hi Jashumati, thank you for your review! We appreciate your feedback and we are happy to hear that you enjoyed our service!

Posted 2 years ago

“My mother said the flowers did not look fresh.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hello there and we're sorry to hear this! I checked and noted that you've not reached out to us regarding this. Do you have some pictures of the flowers from when they were delivered? in the rare event that something like this does happen, we always work with florists and customers to ensure that the perfect bouquet is received, each and every time! Kind regards, Floom

Posted 2 years ago

“Hi. I have ordered from Floom many times before, but this is the first time that my mom commented that some of the flowers she received were squashed. Not the same quality as Eclore Fleur. If only there was an available bouquet from them, I would never have ordered from a different flower shop.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Lovely flowers delivered on time but note was lost or not attached so my mother did not know who they were from.”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hi Jim, thank you for your review. We are happy to hear that you liked the flowers that were delivered however we are sorry to hear that the gift message card was not received by the recipient.

Posted 2 years ago

“Delivery and packaging were fine as were the blooms initially. However, despite adding the food provided and adding adequate water, the primary blooms (white roses) turned and drooped within 14 hours of delivery. The stocks did similar within 24 hours of delivery so, overall disappointed in the produce provided.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello Anthony, I'm so sorry for the disappointing delivery experience. We would like to review the decay that occurred right after delivery. Please send the images to our team directly at: support@floom.com, thank you!

Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews