Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,647 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,647 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery and flowers. I was just disappointed with the size of the bouquet for the price paid.”

Helpful Report

(Bimba) - Posted 1 year ago

“the website worked really well and the delivery time & next day delivery was excellent . The flowers themselves were a little disappointing for the price .”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hi Michelle, thank you for your review. We are happy to hear that you were pleased with our service however we are sorry to hear that you were disappointed with the flowers. We appreciate your feedback as this will help us to improve our service moving forward.

Posted 1 year ago

“I was expecting early delivery, but it was delieverd after 6”

Helpful Report

(Daily Flowers) - Posted 1 year ago

Thanks so much, Asma, for your positive feedback about Floom. Our delivery window is from 10-6pm local time, though on peak holidays like Mother's Day, the delivery window is often extended into the evening to allow our florists ample time to complete deliveries. I'm sorry to hear you were expecting delivery earlier on and that this did not happen, but ultimately happy the flowers found their way to the recipient.

Posted 1 year ago

“The flower was nice, but I had only one request about the delivery (to deliver it after 3 pm) which nobody really cared about as the bouquet arrived before 3 pm.”

Helpful Report

(Olympia Flowers) - Posted 1 year ago

Thanks Ferenc for your feedback about Floom! We really appreciate hearing from our customers. Unfortunately it does state during the checkout process that the delivery window is between 10-6pm. Due to the large volume of orders we receive, we cannot always guarantee specific delivery requests like the one you requested. I hope you can understand that we do the best we can, but are not always able to accommodate for a variety of factors you would not have awareness to. That said, thank you for shopping with Floom and for your feedback!

Posted 1 year ago

“3 hours late on the delivery. Busy day, but if you say 10 AM to 6 PM, 9 PM is unacceptable. No apology, no refund.”

Helpful Report

(Bursting Bud) - Posted 1 year ago

“I was very surprised at how small the bouquet ended up being, even after paying for the larger size. I purchased the “tropical” bouquet but it ended up being freshia and tulips and looked closer to something from Safeway than “artisnal”.”

Helpful Report

(Abigail’s Flowers FC) - Posted 1 year ago

“The flowers did not turn up on the day. When I phoned the Floom team reacted very quickly and professionally to resolve the issue”

Helpful Report

(Flower Connection UK) - Posted 1 year ago

“The best part about my experience was that the flowers that were delivered were beautiful and good quality. The driver was also very kind and corteous; however, the delivery was made outside the promised delivery window which complicated things for the recipient. I tried to get updates using the chatbot but it would take long to respond and never truly resolved my issue. As beautiful as the flowers were, due to the tardiness of the delivery (especially seeing as how they charge a large-ish sum for it), I do not think I will use this service again.”

Helpful Report

(Flower Of The World) - Posted 1 year ago

“While the online experience was quick and easy the actual flowers left a lot to be desired. I was called and informed that they didn't have a sufficient amount of the pink and white peonies I ordered (which was great - appreciated the heads up) and would fill the bouquet with garden roses to complement and I was fine with the sub though the cost was high for what I'd be receiving. But what arrived was a mix of peonies, garden roses, and tea roses all in a mix of colours that didn't coordinate at all. It was clearly just whatever was left lying around. Not a great experience, especially considering the cost.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“Beautiful flowers. I didn’t understand why I was changed an additional charge after the final amount on my receipt of purchase. I think I should have received an adjusted receipt.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 1 year ago

Thanks so much for your feedback, Jeri! It really helps us provide a better shopping experience for everyone. We're glad you liked the speedy delivery, and we always aim to provide an easy, satisfying experience to make customers like you happy. Please don't hesitate to reach out if you need help with the additional charge. I'd be happy to look into this further for you.

Posted 1 year ago

“Got a delivery message when the order was not delivered yet. Recipient started to ask neighbours and concierge, but no one has seen our flowers. Contacted support, was told that the order was indeed delivered. Then 5 hours later , the driver arrived to the apartment. So the recipient recieved the flowers in the end, but the surprise was ruined by an erroneous delivery message.”

Helpful Report

(Harley's Flowers) - Posted 1 year ago

“The flowers were great, but the Floom platform was not. Impossible to speak to a human, website was buggy and crashed, and delivery updates were wrong. I’d recommend an independent florist.”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“The website and purchase experience were both great. However, the flowers began dying almost immediately even though we prepped the flowers for a vase according to instructions. This usually allows for a week or more of healthy flowers, but not this time.”

Helpful Report

(Sol Ambiance) - Posted 1 year ago

“Flowers were great. Poor communication. Flowers were delivered on Monday night, but confirmation was received the following evening. Also, hidden taxes and fees at the end of checkout were not appreciated.”

Helpful Report

(Noble Garden) - Posted 1 year ago

“Easy to use, but their tracking system doesn't update live so I thought my flowers hadn't been delivered until the next day when I got a delivery email confirmation in the morning!! When I checked with the receiver, thankfully it had been delivered the day and in the time frame I had asked for originally, but seriously Floom, please have your tracking page reflect either live tracking or update correctly!! Not cool at all. Customer service was unavailable through chat or phone - maybe because it was Valentine's Day so they were busy but for me, overall it was not a very good experience.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

Hi Sean, Thank you for your feedback about Floom! We really appreciate customers like you taking the time to share your experience. We strive to make the online flower buying experience as seamless and enjoyable as possible but did experience some delays in updating due to the large amount of orders and queries received over the Valentines Day holiday. This is not typical, but ultimately we're happy to hear the flowers were received in time. If there is anything else that we can do to make sure you have the best possible experience with Floom, please don't hesitate to reach out! Thanks again for your amazing feedback! Best, [Your Name]

Posted 1 year ago

“Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.”

Helpful Report

(Lady Flora) - Posted 1 year ago

Hi Tom, Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the arrangement. Generally you can look at the product description to see this detail. Best wishes, The Floom Team

Posted 1 year ago

“Website was down”

Helpful Report

(Delta Of Venus) - Posted 1 year ago

Hello Nuno Miguel, I'm so sorry you weren't able to use the site for short time this past week. We experienced a high volume of traffic that was unfortunately the cause of the site outage. Thank you for your understanding.

Posted 1 year ago

“My wife loved the flowers, However, I paid for more roses and there were only 6”

Helpful Report

Posted 1 year ago

Hello Marc, I'm so sorry we weren't able to deliver your order in full. Please send any images you have of the delivered bouquet to our dedicated customer support team at: support@floom.com and we'll get back to you with a resolution within 24 hours, thank you!

Posted 1 year ago

“The flowers were a day late.”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

Hello Ozzie, I'm so sorry your order was delivered a day late. I will inform the florist of your feedback and I've submitted a refund of your delivery fee charge due to the wait. Thank you for letting us know.

Posted 1 year ago

“Chrysanthemum was missing in the bouquet ( Maria Josie) .”

Helpful Report

(Saints Flowers) - Posted 1 year ago

Hello J, I'm so sorry for the missing stems in your delivered bouquet. In order for our team to investigate further please send any images you have of the delivered order to: support@floom.com, thank you!

Posted 1 year ago

Floom is rated 4.4 based on 20,647 reviews