Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order and I haven’t received my flowers”

Helpful Report

(SH Floral) - Posted 2 years ago

“The bouquet I ordered was not delivered. Customer service never got back to me. Sorry to say that this was not a great experience and I will definitely not use this service again.”

Helpful Report

(French Florist LA) - Posted 2 years ago

“Failed to deliver. Sent a refund.”

Helpful Report

(Sculpd) - Posted 2 years ago

“Fake advertising.. purchase £70+ worth of bouquets with full roses and I got carnations instead to replace it . Customer service offered 10% which is very disrespectful to what has been sent and to what I have purchased. Won’t be purchasing again.”

Helpful Report

Posted 2 years ago

“My flowers were never delivered. Worst possible outcome.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“Chasing customer service to receive a confirmation of delivery as wasn’t delivered to my friend.”

Helpful Report

(Cora Louise) - Posted 2 years ago

“I ordered flowers to be sent to a friend the day of her mother’s funeral. Flowers never arrived. I was never contacted. I contacted customer service and they said they’d find out the issue. They never got back to me. I just got a refund sans delivery fee and no explanation or alternative.”

Helpful Report

(Petal Porter) - Posted 2 years ago

“Ordered flowers, paid £6.99 delivery and they said they’d arrive the next day. They didn’t. Cue me chasing for two days only to be told the florist had “missed” the order. What does that even mean?? Refund pending. So disappointing and with all the choice of flower delivery services available, I’d never order through Floom again. Avoid avoid avoid.”

Helpful Report

(Sergey Florist) - Posted 2 years ago

“The photos look nothing like the delivered bouquet.”

Helpful Report

(Blossom Flower Shop) - Posted 2 years ago

“Flowers were not delivered. Three days later, they are still “at florist”. Terrible.”

Helpful Report

(Love And Blooms) - Posted 2 years ago

“You couldn’t fulfill the order and are making me wait 10 days to get the money back. Hopeless customer service.”

Helpful Report

(Petals In The Mist) - Posted 2 years ago

“Ordered at 7:30 AM for same-day delivery. Delivered between 6 and 6:15 PM. Plant delivered was not the same as advertized.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“I've still not received my order!!!!”

Helpful Report

(Pinks And Roses London) - Posted 2 years ago

“flower were not as photos”

Helpful Report

(Saints Flowers East) - Posted 2 years ago

“Worst service I've ever had. They don't even deserve one star.”

Helpful Report

(Pinks And Roses London) - Posted 2 years ago

“Spent an entire day chasing an order that I sent as a gift that was marked as delivered on the day I ordered it but it was never delivered. I was told it was given to a random person somewhere in the block of flats with no instructions on how to find them. Long story short the wrong flowers were delivered on the wrong day - which I figured out on my own after being ignored for several hours - and I will not be using this service again.”

Helpful Report

(Anastasia Flowers) - Posted 2 years ago

“The flowers have still not arrived! I chased up yesterday via webchat and somebody said they’d follow up. But still not heard anything and no sign of the flowers.”

Helpful Report

Posted 2 years ago

“I was extremely disappointed with my order. I placed an order for orange chrysanthemums. The flowers that were delivered were pink and green, pale, and not at all as pictured on the website. To be honest, they are ugly. When I emailed customer service and sent photos, Stacey essentially said “too bad, so sad.” I expected better customer service and I do not recommend purchasing flowers from Floom.”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

“Flowers were ordered for Tuesday delivery, never turned up. I called late Tuesday and was told it was an IT issue and I would be refunded. The flowers were then sent for 8pm delivery to a business address, then redelivered the next day when the recipient was not working. I contacted Floom again to express my last conversation was that I was being refunded, and I am still waiting for them to 'get back to me'. Just order directly with the florists if possible”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The flowers that were delivered looked NOTHING like the floral arrangement I chose and paid for. The flowers that were delivered were not a $100 bouquet. I was duped and overcharged.”

Helpful Report

(Little Finn's Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews