Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,414 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 8th September 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero stars if I could. I specifically chose this place because they claimed to offer same-day delivery. I sent flowers to a loved one the morning of her birthday, and Floom said they would be delivered by 6:00pm that day. They weren't delivered until the following evening - after my loved one's birthday. I complained and customer service simply didn't care. Needless to say, I will never use this company again.”

Helpful Report

(Re-vase Flower Studio) - Posted 4 years ago

Hi Arielle, thanks for your review. We're so sorry to see if the issues with your delivery and understand the inconvenience this would have caused you. We hope we can make those 4 stars up to you in the future.

Posted 4 years ago

“I ordered 2 bouquets, never received them, called Floom, was told they were on their way. The flowers were never delivered, the person who promised an update never called. I was asked the next day if I wanted to go ahead with the delivery, for full price :) For reliability, I highly recommend you look elsewhere.”

Helpful Report

(Moyses Stevens) - Posted 4 years ago

I'm sorry for the delivery issues with your order. I'm looking into what happened here so that I can ensure it doesn't happen again in future so thank you for taking the time to leave your feedback

Posted 4 years ago

“The flowers were not fresh. The picture was misleading. The bouquet in real didn’t look the same.”

Helpful Report

(Flowers With Swag) - Posted 4 years ago

I'm sorry you weren't 100% satisfied with your order Gohar. In future, please do reach out to our CS team as they'll be more than happy to help with any order issues.

Posted 4 years ago

“Never got my flowers”

Helpful Report

(Corner Flowers Inc.) - Posted 4 years ago

I'm sorry your order hasn't arrived Brian - please do reach out to our CS team by responding to your confirmation email so that we can look into this further for you.

Posted 4 years ago

“I ordered roses for our wedding anniversary, but they didn’t have them in stock. I couldn’t give them to my wife on that day.”

Helpful Report

(Metro Floral Decorations Floom) - Posted 4 years ago

I'm sorry we weren't able to get your anniversary bouquet out due to stock issues Tomohiro. I appreciate you thinking of Floom and I hope we get an opportunity to make it up to you!

Posted 4 years ago

“Dreadful. Floom didn't deliver my order. My elderly mother didn't receive flowers on her birthday. I had to contact Floom to find out what had happened. The answer was that despite confirming my order they had simply failed to fulfil it. I was offered a 15% discount on another bouquet which could not be delivered for another 2 days. I will never use Floom again.”

Helpful Report

(Emma Florist) - Posted 4 years ago

Hi Roberta, thanks for your review. We're really sorry for your disappointing experience with us and the inconvenience this has caused. If you can consider us again we hope to make those extra 4 stars up to you!

Posted 4 years ago

“My flowers still haven’t arrived”

Helpful Report

Posted 4 years ago

“My order hasn’t been delivered. It’s been 3 days past the delivery date. What is going on floom i spent good money!”

Helpful Report

Posted 4 years ago

“The flowers were delivered 4 hours past the delivery window provided. They were dried up and wilted and there was a price tag attached. I contacted Floom and they refused to assist since it was more than 48 hours after delivery. I guess it's ok for them to miss their own deadline, but there is no understanding for the customer. I will dispute this with my credit card company as you did not hold up your end of the "contract". I will not use this service again and would discourage anyone who is considering using Floom.”

Helpful Report

Posted 4 years ago

“My partner ordered me a dozen red roses from Floom (image attached). Very disappointed the flowers only lasted two days.”

Helpful Report

Posted 4 years ago

“The order was delivered two days late. I am really unhappy with the service I have received”

Helpful Report

(House Of Petula) - Posted 4 years ago

“Took accepted an order that they could not fulfil and I am still waiting for credit. Should not take the money until the order is accepted by local florist. Blamed technical problems "the order should not have been accepted" and neither should the £80 Floom took from my account. When I looked onine at order status it still said pending florist when in fact they had already sent an email telling me they couldn't fulfil. Why not update the order status to "awaiting customer instruction". I use online sellers because I work during the day so sending an email is not the best comms method. You have an order system that should hold the current status. It was 5 hours after the order that I read the email so couldn't do anything. Trusted Floom but didn't deliver.”

Helpful Report

(Saints Flowers) - Posted 4 years ago

“Sadly the flowers I bought and had delivered on a Friday were then shrivelled and died by the Sunday! They were not cheap and it’s upsetting when it is a gift!”

Helpful Report

(PM Flowers) - Posted 4 years ago

“Looked NOTHING like the photo. Wrong vase. Half the amount of flowers. Much more filler. VERY DISAPPOINTED!!”

Helpful Report

(Ode A La ROSE) - Posted 4 years ago

“The flowers that arrived were completely different than what i ordered- I ordered the PowerPuff and received the image shown. Unfortunately I will not be recommending your services to a friend.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 4 years ago

I'm sorry you weren't happy with your bouquet Caitlyn. Please do reach out to our CS team with any issues as they'll be happy to help!

Posted 4 years ago

“Flowers NEVER ARRIVED, phone DID NOT WORK. Feels like a scam. Did not get my flowers for my mother in law's birthday. Horrible.”

Helpful Report

(Flowers On Essex) - Posted 4 years ago

I'm sorry your bouquet hasn't arrived Vivian. I can see our CS team are currently investigating this and they'll get back to you with a resolution as soon as possible

Posted 4 years ago

“Non-existent customer service. Don't bother.”

Helpful Report

(Zenn Florist) - Posted 4 years ago

Hi Kayvan - I've checked and can see your order isn't due to arrive for a couple of days and we've got no contacts from you about your order. I've reached out to you via email to find out what's up

Posted 4 years ago

“Floom failed to create any sort of tracking between order placement and florists. My order was never delivered and while I received responses from support there was no action taken to actually have my order delivered even late. $100 down the drain will likely need to fight through my credit card. I cannot recommend Floom AT ALL. Stick to 1800 flowers...”

Helpful Report

(Yoko's Flowers) - Posted 4 years ago

I'm sorry your order didn't arrive Shantanu. I can see you're in touch with our CS team and they're currently working with the florist to resolve this for you. Thanks for your patience

Posted 4 years ago

“The arrangement my friend received looked nothing similar to the picture I selected. Floom’s service is great, but the flower shop selected just gave me something completely different from what I ordered. Not even the same flowers. I chose the arrangement intentionally without roses and that’s what they sent.”

Helpful Report

(Flowers On Essex) - Posted 4 years ago

I'm sorry there were some changes made to your bouquet Montserrat. When florists let us know subs are required, we do our best to ensure that our customers are informed ahead of delivery and I'm sorry this wasn't the case on this occasion!

Posted 4 years ago

“Couldn’t deliver same day as advertised”

Helpful Report

(Sweet Flowers East) - Posted 4 years ago

I'm sorry your order couldn't be fulfilled Alex - looks like the florist had trouble sourcing the stems for your chosen bouquet and I can see after being given the option of a delay or cancellation you opted to cancel and have since been refunded. I hope we get the opportunity to make it up to you in future!

Posted 4 years ago

Floom is rated 4.4 based on 21,414 reviews