Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,419 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No proactive outreach to let me know when the flowers would arrive. Just a time window — which made me stay home all day only to have the flowers delivered at the end of the day.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“Very POOR! The picture and the flower LOOK absolutely NOTHING alike! I spent 80pounds on a stunning PINK12 bouquet as seen on the picture and got complete opposite to what is seen on the picture ! Very disappointing as it was a gift! And the theme was pink not green! Complete rip off”

Helpful Report

(Red Floral Architecture) - Posted 4 years ago

“Although I asked the flowers to be delivered as earliest as possible, you say it was delivered an hour and a half after the closing of deliveries (7:30 pm), AND it was never actually delivered. Worst experience, so disappointing.”

Helpful Report

(Blossom Flower Shop) - Posted 4 years ago

“My flowers were beautiful but they were full blown when I received them and only lasted 2 days”

Helpful Report

Posted 4 years ago

“The flower they sent was totally different from what I chose.”

Helpful Report

(Ashley’s Flower) - Posted 4 years ago

I'm sorry you weren't notified of substitutions ahead of your delivery Jennifer. I can see the CS team have taken care of you and your refund will be processed shortly. Thanks for your review

Posted 4 years ago

“The flowers never arrived and I’m waiting for a full refund”

Helpful Report

(The West London Florist) - Posted 4 years ago

I'm sorry your order didn't arrive Jennifer. I can see the team have requested your refund and this will be with you shortly!

Posted 4 years ago

“I ordered flowers in advance and they were NEVER delivered to my friend for her birthday! Extremely upset and disappointed”

Helpful Report

(Bloomin' Chic Florist) - Posted 4 years ago

I'm sorry to hear your friend didn't receive her birthday flowers Viktoriia. I can see you've been in touch with our Customer Support team and they've been able to resolve this for you. I hope we get the chance to make it up to you in future!

Posted 4 years ago

“Ordered these flowers for a birthday for Sunday. Was notified on Sunday at 5:30pm that these would not be delivered and would be the next day. Received no further notification (despite my money being taken) and these ultimately weren’t delivered. Extremely disappointed.”

Helpful Report

(Sweet Flowers) - Posted 4 years ago

Thanks for your feedback Rajiv. We're sorry to have let you down so last minute - we hope we can make those extra stars up to you on a future order!

Posted 4 years ago

“The bouquet that arrived looked nothing like the photo shown online - I appreciate that substitutions may need to be made at times but this was a totally different bunch of flowers. Would never have paid for the bunch that arrived at all.”

Helpful Report

(Inspirations Florist) - Posted 4 years ago

Thanks for your feedback Karolina. Our florists have to make substitutions sometimes due to the market availability but we're sorry you were left feeling disappointed with how it looked. In future, you can contact our CS team at support@floom.com within 48 hours of receiving the bouquet and we'll be happy to look into this!

Posted 4 years ago

“Awful service on this occasion Iordered a bouquet of flowers to be delivered on the 6th of August and they still have not been delivered. I contacted customer service who told me they will verify and I have not heard back.”

Helpful Report

(The Village Florist) - Posted 4 years ago

We're really sorry to hear there was issues with your delivery and thanks for your patience! I can see this has since been resolved with our CS team but please feel free to let us know if you have any further questions.

Posted 4 years ago

“No name was left with the bouquet and the receiver had to confirm with several friends to figure out who it was from! Very disappointed at the service..”

Helpful Report

(The Flower Shop Of Chicago) - Posted 4 years ago

Hey Maria, due to GDPR laws we are not able to include any of your information on the arrangement. We do include the full gift message however, so in future make sure to sign the bouquet off with your name! Team Floom.

Posted 4 years ago

“Terrible everything. Flowers didn't arrive - florist "forgot" that there was am order. Never again.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 4 years ago

Thanks for your feedback Viktor. We're really sorry that this error affected your order in this way and for the inconvenience.

Posted 4 years ago

“Flowers never arrived, very disappointed”

Helpful Report

(Flowerworx) - Posted 4 years ago

We're very sorry to hear this! I can see you've been contacted by our CS team and we hope we can make it up to you next time.

Posted 4 years ago

“Flowers 💐 for my mom birthday ordered 1st of August, not delivered yet ( 05 August) Status- on the way 🤨🤔. Support phone not answering calls. Floom , please improve your quality.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Michal, thank you for your review! We are sorry to hear about the delay with your delivery. We aim to provide a great experience for our customers so we will be taking this feedback on board. We hope that the recipient enjoyed their flowers.

Posted 4 years ago

“I received no updates, delivery was delayed by a day. I had to speak to the florist directly as customer support have not returned any information.”

Helpful Report

(Moyses Stevens) - Posted 4 years ago

Hi Maxim, thank you for your review! We are sorry about the delay with your delivery and the lack of update on our part. This is not the service we aim to provide. We hope that your recipient enjoyed their flowers.

Posted 4 years ago

“Have no idea if order was delivered as never received any confirmation email or text”

Helpful Report

(Lady Penelope's) - Posted 4 years ago

Hi Mike! You should receive an email confirmation once our partner florist has marked this as delivered so I'm sorry to hear the email didn't come through. We hope your recipient enjoyed their bouquet.

Posted 4 years ago

“Absolute jokers. Wish I'd read the reviews on Trustpilot rather than on here as they're far more honest and reflective of the 'service' offered. Bought a bouquet for £60 including same day delivery with the recipient (my partner) receiving them not long after, so far so good. I then got home to see that the flowers were not presented as advertised, were missing some of the stems advertised (wheat) and were much smaller than had been presented on the website. I complain only to offered a 10% refund which though I acknowledged, isn't reflective of the disappointment/inconvenience/misleading advertising and also to be told I should "spruce them up a little" and that the bouquet "contains the correct stem count" and "is as advertised" - what I can now see from other negative reviews to be a generic stock answer from customer service. Floom may as well write mug on my forehead if they're going to continue to feign ignorance in telling me what I received is as advertised when it looks completely different. Avoid.”

Helpful Report

(Bimba) - Posted 4 years ago

“Flowers not delivered! I called to query and lady I spoke to was very monotone, like talking to a robot! Said we’ll deliver them today ‘if you want’! No real apology. I had to ask for delivery charge to be refunded! Shocking poor customer service. I will never use this company again.”

Helpful Report

(City Flowers) - Posted 4 years ago

Hi Shirley, thank you for your feedback. We are sorry about the delay with your order. This is not the service we aim to provide our customers. We hope that your recipient enjoyed their flowers.

Posted 4 years ago

“I've used Floom a few times in the past and have always been very happy with the result. This last purchase was very disappointing however. A very modest bouquet for £100 and the flowers were well past their best on arrival.”

Helpful Report

(Olympia Flowers) - Posted 4 years ago

I'm sorry your bouquet wasn't as perfect as you'd hoped for Andrew. We always want you to be satisfied with your arrangement so please do reach out with any photos to show areas of concern so that we can help!

Posted 4 years ago

“was note like the pics very desponted”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Thanks for your feedback Tamim. We really don't want our customers feeling let down by their orders! Our CS team is always on hand to help resolve and in future please contact us within 48 hours of delivery.

Posted 4 years ago

Floom is rated 4.4 based on 21,419 reviews