Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,414 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 8th September 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered bouquet completely different from what I paid for”

Helpful Report

(Flower Station) - Posted 3 years ago

Thanks for your review Pavel. We're sorry that the bouquet arrived not as you were expecting. In future, please contact support@floom.com within 24 hours and we'll be happy to resolve this for you!

Posted 3 years ago

“plans were minuscule compare to photos”

Helpful Report

Posted 3 years ago

“Rubbish will never use again, had to email to find out where my flowers were. To be told they would not be arriving and would refund money which will take 5-10 working days. Don't use this company”

Helpful Report

Posted 3 years ago

“Flowers weren't delivered, I messaged to figure out what was going on and no real explanation was given. No apologies. Poor customer service, won't ever be using again.”

Helpful Report

Posted 3 years ago

“I ordered flowers a week in advance to be delivered on my girlfriend’s birthday because I could not be there. Floom and the vendor did not deliver on time, and offered no apology or explanation, simply saying they would deliver the following day. If Floom cannot deliver on its promises, then please shut down your business. The nature of flower delivery is important dates. Either show up for your customers or shut down, because it is unacceptable to not even offer up an apology or explanation, but rather just shrug it off.”

Helpful Report

Posted 3 years ago

“Scheduled birthday flowers for sat. Website later said would deliver Sunday. It is Monday night and no flowers and no explanation. Website says “out for delivery”?!? My plan is ruined and they have my money?!”

Helpful Report

Posted 3 years ago

“I was very disappointed.. my floral tribute for my uncles funeral was not delivered”

Helpful Report

Posted 3 years ago

“Delivery driver had the worst attitude, she would not deliver the flowers to my flat and asked me to come to collect them from her. Unfortunately due to covid I could not leave my flat so asked her to leave them outside my flat. She refused and left them in the lobby at the entrance. It is shocking to think that florists whose job it is to give happiness to people in all types of circumstances can be so indifferent. DO NOT use this company again. Go to your local florist.”

Helpful Report

Posted 3 years ago

“My flowers have not actually arrived yet! There seems no urgency by customer services to resolve the matter.”

Helpful Report

(Emily's Flowers And Sweets Treats) - Posted 3 years ago

We're sorry for your disappointing experience with us Tracy. I can see this has since been resolved with our CS team but please feel free to reach out if you have any more questions.

Posted 3 years ago

“The delivery was TWO days late and the flowers did not look anything like the ones shown on the website!!! Bad experience!”

Helpful Report

(Ode A La ROSE) - Posted 3 years ago

I'm sorry your flowers were late and you weren't happy with them when they arrived. I can see we refunded your delivery fee due to the delay but can't see where you've contacted us regarding the differences. Could you please send over some photos of what you received so we can check this out?

Posted 3 years ago

“I ordered a beautiful arrangement but sadly the delivery was nothing like the picture. Disappointing”

Helpful Report

(Phillo) - Posted 3 years ago

I'm sorry you were unhappy with your bouquet Jennie. I can see you've been in touch with our CS team and they've provided further info from the florist in the variety of dahlias that were used however your bouquet was as pictured

Posted 3 years ago

“I recently made an order for a bouquet of light pink peonies to be delivered for my mom's birthday. The flowers are called "dancing peones" by "Flowers You". My mom recieved white flowers and the bouquet looked nothing like the picture. If you are Asian you understand receiving white flowers means DEATH. I really cannot believe this happened. I'm so embarrassed and disappointed with this whole experience. I sent an email to Floom Sept 17, 4 days ago and still have not recieved any response. PLEASE HELP WITH MY ORDER. ---------------------- revised Sept 20, 2021 Sent an email Sept 18 to ask for an update and apparently they've been corresponding with me and sending me updates but I never received any of them. (You should check your emailing system to make sure customers are getting your responses because I didn't receive any except for the last one where I sent an email and you responded to it) The person responded was very kind and refunded my money back. But the rating still stands as the experience will never go away and my memory of her birthday will always be this. Do you understand, I sent my mom white flowers on her birthday. I would NEVER do that, no child would ever do that. I'm still very angry. If there's a rating for customer service - you would receive 9/10. (because I tried your chat and that doesn't work either)”

Helpful Report

Posted 3 years ago

Hi Sloane, thanks for taking the time to leave a review. At Floom we understand that flowers can mean so much more than just how they look and I'm sorry your light pink peonies were substituted for white ones without your approval. I can see that you've been in touch with our CS team who have processed a refund for you and you should receive the funds shortly if you haven't already.

Posted 3 years ago

“This order has still not been delivered ! Can you please explain to whom it was delivered by whom and when ?”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Dan & Ginny - your order was placed to be delivered today, 17th September and our delivery window is between 9am and 6pm. I've asked a member of the team to reach out to you with more info but it's very much on track to arrive on time!

Posted 3 years ago

“received rotten flowers AND they were a day late. very unhappy.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

I'm sorry your order was late and hasn't arrived in the best condition Philip. I can see you're speaking with our CS team now so I'll leave it with them to get this resolved for you.

Posted 3 years ago

Hi Philip, the team have let me know this issue has now been resolved and you've been refunded.

Posted 3 years ago

“Yet again failed to deliver when ordered for, then delivered late to wrong address. If not when ordered and paid for delivery, do not want next day or excuses that suppliers fault and what supplier would like to do. Just want refund and apology. Not first time issues”

Helpful Report

(Jennifer's Flowers) - Posted 3 years ago

I'm sorry your order wasn't received Carl. I can see you've been in touch with our CS team and they've been working with the florist to resolve this for you. Looks like our proof of delivery didn't help your recipient locate their bouquet so we've now refunded you fully.

Posted 3 years ago

“I found this website and liked the look of the arrangements they offered, so I ordered and paid for the bouquet - at £50 not the cheapest available but a decent size for an elderly relative. Then about 2 hours later I received an email to say my order was cancelled, no explanation, no reason, and they had already charged my credit card. I was very disappointed but at least I still had time to organise a delivery with an alternative company. I wont bother attempting to use this company again as its not worth being let down again.”

Helpful Report

(The Flower Bar) - Posted 3 years ago

I'm sorry your order was cancelled Elizabeth. It looks like our florist was unexpectedly unable to fulfil your order so we reached out as soon as we were made aware to let you know and processed a refund. I hope we get the opportunity in future to make it up to you!

Posted 3 years ago

“The flowers were not delivered as depicted in the picture. They were not full and terribly placed. Cannot believe that I paid over $70 for what was delivered.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 4 years ago

I'm sorry you're not 100% happy with your order Carlisle. I can see you're in touch with our CS team already so I'll leave you in their capable hands!

Posted 3 years ago

“Flowers were never delivered but got the refund after emailing. Calls were not returned despite leaving several messages”

Helpful Report

(Flower Zone) - Posted 4 years ago

I'm sorry your order didn't arrive Sundeep. I've checked and can see that the team returned your call after we missed you first time round and I'm pleased to see it's all now been resolved for you. Thanks for taking the time to review

Posted 4 years ago

“The first time I ordered, the item delivered was very different from what I ordered. The next time, I ordered the day before and it was delivered at 7P the following day. Very unreliable and not detail oriented business. Never using this company again.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 4 years ago

I'm sorry you weren't 100% happy with your order Kara but I'm glad to see you've been in touch with our CS team and they've been able to resolve these issues for you

Posted 4 years ago

“Late delivery and poor customer service. I’ll never use this service again.”

Helpful Report

Posted 4 years ago

I'm sorry your order arrived late Arielle - this isn't the standard of service us or our florists want to provide and we're constantly looking to reduce the risk of delays as we know how important this is to our customers. Thanks for taking the time to leave a review and I hope we get the chance to make it up to you in future.

Posted 4 years ago

Floom is rated 4.4 based on 21,414 reviews