Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,414 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 8th September 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These pictures speak volumes. I did not receive what I ordered. Instead I got a random mix of flowers without a passing resemblance to the design I ordered. If I were at a restaurant and received fish instead of chicken, I'd expect a new dish. Instead, I was offered a 20% discount on an almost $200 bouquet and told to wait for more answers. I wish I had taken my business elsewhere. Considering how quickly I was expected to respond to company questions, I'm surprised at the current pace of resolving this issue.”

Helpful Report

(Lucy's Flowers) - Posted 4 years ago

Thanks for your feedback Sara and we are very sorry for the disappointment surrounding your order. I can see that this has now been resolved with our CS team. We hope we can make this up to you in the future!

Posted 4 years ago

“Please don’t use. Photos much better than the reality.”

Helpful Report

(Denise's Flowers) - Posted 4 years ago

Thanks for your feedback Paul. We're sorry you were left feeling disappointed with the bouquet received. Our florists take great care in delivering the arrangement as close to the image as possible and hope we can impress you in the future!

Posted 4 years ago

“I paid a fairly large amount of money to have flowers delivered the Same day. I ordered will within the time period to have the flowers delivered by 6pm. It was after 6pm I had to contact Floom to ask for an update. Where they notified me the flowers will not be delivered on the same day. Poor customer service all round, as a simple notification means I could have popped to the shops and bought and delivered a bouquet myself.”

Helpful Report

(Crushed Pearl) - Posted 4 years ago

Thanks for your feedback Marcella. We're sorry to see how your order was affected and hope we can make this up to you in the future!

Posted 4 years ago

“Ordering from Floom proved to be an extremely frustrating process. I wanted flowers delivered to my partner to celebrate a special occasion at their job. The flowers arrived after business hours, even though an alternate address and phone number was provided to ensure flowers didn’t get left overnight at reception. Floom customer service was unaccommodating to this issue and simply repeated the talk track that flowers had been delivered. The customer is clearly not more important than the florist and vendor relationship. What could have been an amazing experience has turned sour and made me look elsewhere the next time I want to order flowers.”

Helpful Report

(Elisana Florist) - Posted 4 years ago

Thanks for your feedback Briana. We're sorry that some issues occurred with your delivery but I can see that this has now been resolved with our CS team.

Posted 4 years ago

“Didn’t get the flowers I wanted and customer service did not offer any solutions. Would not use them again or recommend to anyone”

Helpful Report

(Flowers On Essex) - Posted 4 years ago

Hi Monique, I can see you've been in contact with CS and we're still working to resolve this for you. Thanks for your patience here! You can expect to hear from us soon.

Posted 4 years ago

“Flowers never opened. I am raising a complaint. The flowers were obviously past there best and had been kept out of water too long. They were delivered without any water and you can see in the picture that they never opened.”

Helpful Report

(Lilac & Rose) - Posted 4 years ago

Thanks for your feedback Harry. I can see you've been in touch with our CS team and they've since resolved this for you! Team Floom

Posted 4 years ago

“Flowers were not delivered to the friend! and no one made a call!”

Helpful Report

Posted 4 years ago

Hi Thanks for leaving your review, I'm so sorry your flowers were not delivered, your order has been marked as delivered by the florist so we need to investigate exactly what happened to the delivery, I can see our helpdesk team has reached out to you and are awaiting your reply, rest assured we will resolve this for you.

Posted 4 years ago

“My flowers were never delivered and nobody notified me about it I want my money back and compensation! How embarrassing! The receiver of the flowers asked me why she never got the flowers for her birthday! Disgraceful!!!”

Helpful Report

(Florietta) - Posted 4 years ago

Hi Anna thanks for taking the time to leave us your review, all feedback is welcome. I'm so sorry your order did not arrive, the order was missed by the florist due to a technical issue beyond their control, I can see you are now in conversation with our helpdesk team who have offered a full refund or redelivery and will do their best to resolve this for you . Hopefully we'll get another chance to make it up to you in future.

Posted 4 years ago

“Just terrible. Wilted flowers delivered late. Never again”

Helpful Report

(PM Flowers) - Posted 4 years ago

I'm sorry you weren't 100% happy with the stems your recipient received Geneviève. I can see you've been in touch with our CS team who arranged a fresh redelivery to your recipient and this was gratefully received! I do hope you'll give us another shot and thanks for choosing Floom

Posted 4 years ago

“Ordered a bunch of flowers to say thank you to my partner for helping me whilst I've been ill. The next day I was told I was receiving a refund. No explanation as to what was happening or why. A bit of communication would have been nice.”

Helpful Report

(Flowers 24 Hours) - Posted 4 years ago

I'm sorry we let you down with a last minute cancellation Christopher. I hope we get another opportunity in future to make it up to you but thank you for your honest review!

Posted 4 years ago

“My order never arrived and I was notified after the end of the business day. I am getting a refund but would never use again.”

Helpful Report

(Larkspur & Lavender) - Posted 4 years ago

Hi Will! We're sorry you were disappointed with your Floom experience. I can see you've been contacted by our CS team and this has been resolved. We hope we can make this up to you!

Posted 4 years ago

“They did not deliver on the promised day”

Helpful Report

(Santa Clarita Florist) - Posted 4 years ago

Hi Jacob, Thanks for your review. I can see you've been in touch with our CS team who have since resolved this for you!

Posted 4 years ago

“Delivery never happened. Opened a customer service ticket after my expected delivery window ended to figure out when my flower delivery would take place and was informed the florist wasn’t able to do it. No one notified me or let me know this was going to happen. I had to message customer service to get any information on why my flowers weren’t delivered. Was too late in the day to make any other arrangements. Disappointing because this is a service reliant on timeliness for date-specific occasions and the partner florist didn’t even bother to communicate to Floom they weren’t able to make delivery. My colleague had a similar experience and I chalked it up to the specific partner florist. Floom customer service was great and i was helped immediately but unfortunately the florists partnered with this site need to be worked on in my opinion.”

Helpful Report

(Flowers By Diamond's Treasures) - Posted 4 years ago

Hi Lacey, thank you for your review. We are so sorry about the delayed communication regarding your order. We will take your feedback on board and implement this in our future orders.

Posted 4 years ago

“Placed order on Friday, recieved an email about a substitution, to which I confirmed was ok and to send. Recieved and email Saturday stating the same thing. It is now Monday and the flowers still haven't been delivered”

Helpful Report

(Gannaways Florist Design) - Posted 4 years ago

Hi Simon, thank you for your review. We are sorry about the delay with your order. Our partner florist has informed us that your order was delivered yesterday. We hope that your recipient enjoyed their flowers!

Posted 4 years ago

“Canceled my order the day of delivery and offered no comparable alternative to get my friend flowers on the day of her grandmothers funeral.”

Helpful Report

(Flowers By Azalea) - Posted 4 years ago

I'm sorry your flowers didn't arrive, particularly as it was such a sensitive occasion. I can see we've refunded your order and we're taking steps to prevent this happening again in future.

Posted 4 years ago

“Flowers didn’t arrive - didn’t get told they weren’t coming until I called up at 6pm then was offered “15% discount” I wouldn’t use the service again”

Helpful Report

(Blooms By G) - Posted 4 years ago

I'm sorry that your order didn't arrive Adam. I can see you spoke with a member of our team and we've now processed a full refund for you. Hopefully we'll get another chance to make it up to you in future.

Posted 4 years ago

“Flowers came dead! 30 roses for £85. Absolute shocker. Appalling, will not use again.”

Helpful Report

(Blooms By G) - Posted 4 years ago

I'm sorry to hear your bouquet didn't arrive in the best condition - I can't see that you've contacted our Customer Support team however if you do have any photos please do send them to support@floom.com so we can help you!

Posted 4 years ago

“The recipient said she didn't receive the flowers, Floom said it was delivered to the reception. nobody tried to make a contact so pretty much nobody knows what really happened”

Helpful Report

(PM Flowers) - Posted 4 years ago

I'm sorry your recipient didn't receive their flowers Ali. I can see you've been speaking with a member of our team but we hadn't received a response from you after advising the location of where the flowers were left. If you've still not got them please do reach back out so that we can resolve this for you!

Posted 4 years ago

“Delivered 2 days early, nobody was home to receive them, so the delivery person shoved the flowers through the mail slot. Service from Floom was outstanding, refund was issued within 30 minutes of my emailing.”

Helpful Report

(Sundrop Studio) - Posted 4 years ago

I'm sorry that your order was delivered early, particularly as nobody was there to receive them at the time. It's good to know you were taken care of by our star CS team and I'm glad we were able to get this resolved for you so quickly. I hope we get the opportunity to make it up to you next time round!

Posted 4 years ago

“I put in an order last week I thought my flowers were going to be delivered on July 5th nothing was delivered I have no update and I don't know where they are”

Helpful Report

(My Blooming Business) - Posted 4 years ago

I'm sorry your flowers didn't arrive in time Patricia. I can see you've been speaking with our CS team who have now been able to get your delivery to your recipient - thanks so much for your patience!

Posted 4 years ago

Floom is rated 4.4 based on 21,414 reviews