Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,618 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1556

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers were never delivered and I received NO proactive communication from Floom. I had to follow up countless times and finally got a refund after 6 days because still, the flowers were never delivered.”

Helpful Report

(Floweraholic Online) - Posted 6 months ago

Hello Philip, Thank you for taking the time to review us! We are sorry to hear that on this occasion you did not receive your order. Upon alerting us to the issue raised we followed all steps needed to confirm all details for the order were correct, once this was confirmed we communicated with you that we needed to investigate and attain further information from our florist partner- we were unable to gain a delivery status and therefore we issued a full refund. Our team worked hard to resolve this issue for you, updates and timescales were provided. We regret we were unable to make a successful delivery on this occasion, but would love for you to consider Floom in future!

Posted 6 months ago

“Sadly my experience was not good. Ordered flowers for a particular occasion, and was told they'd been delivered when they had not. No idea what happened to them, and I wouldn't have known if I hadn't chased it up myself. I would have been charged for nothing.”

Helpful Report

(Garden Of Eden Flowers) - Posted 6 months ago

Hello Tom, Thank you so much for your review and feedback! We are very sorry to read your experience with us was deemed not good. We certainly do not wish for any customer to be unhappy with any aspect of our service, your order had been marked as delivered by the delivery service used it appears to have been a mix up with the wrong order marked as delivered. We apologise for any inconvenience caused in this error which we did follow up with our partner florist but we were unsuccessful in gaining proof of delivery or an order status update on this occasion, therefore we fully refunded you as compensation.

Posted 6 months ago

“My order was late and I sent the flowers because a friend is grieving a death. Customer service did not help me. Flowers were beautiful and will continue to purchase but directly from florist.”

Helpful Report

(Lucy's Flowers) - Posted 6 months ago

Hello, thank you so much for taking the time to review Floom. We are very sorry that your delivery arrived 1 day late, this is something we do not wish for any of our customers. Our Customer Services team were working hard in the background to resolve the delay and did reach out to you to acknowledge and compensate you for the inconvenience. We do hope you would consider us in future and we are delighted to read the flowers you received were beautiful.

Posted 6 months ago

“The service was good, but the bouquet tiny compared to the picture advertised.”

Helpful Report

(Bimba) - Posted 6 months ago

“Very disappointed with this company and would not recommend it to anyone. No commitment, no communication and late with all deliveries, not to mention the comments I wrote to place with the orders. It was only because my usual suppliers couldn’t deliver on a Sunday that I chose this company and also I should have read the reviews before placing the orders. My advice is look elsewhere!!!!!!”

Helpful Report

(Botanique Workshop) - Posted 6 months ago

Hello, we are sorry to read this negative review. Here at Floom we love to make our customers happy and provide great service! I can see you did reach out to us on the date of your order but unfortunately this was outside our operating hours, however this should have been followed up on- my apologies that this did not happen. I can see that your order was successfully delivered on the Sunday- as requested and we do hope the recipient loved the bouquet! Thank you for taking the time to review us, please do not hesitate to contact us at support@floom.com should you need us.

Posted 6 months ago

“Flowers never showed up- and all I was offered was 15% off my next purchase, which is the same discount someone gets when they give a review. Terrible- will never use Floom again.”

Helpful Report

(Floweraholic Online) - Posted 6 months ago

Hi Dani, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 6 months ago

“I ordered flowers as a surprise to send to my daughter, who is a first responder. She has not received the flowers. Since this incident occurred during Friday and led into Sunday there was no customer service to help me. I still don't understand why no one called my daughter on her cell to let her know that she would be receiving flowers? I have used Floom many times before but this has been the most disappointing experience. I will be using a different carrier in the future.”

Helpful Report

(BloomsyBox) - Posted 6 months ago

Hi Allison, thank you for your review. We are really sorry that your daughter has not received her flowers. We are working with our partner florist to find out what happened and to provide a suitable resolution for you. We will be in touch shortly.

Posted 6 months ago

“They were dead within 4 days”

Helpful Report

(Art Bloom) - Posted 6 months ago

At Floom we pride ourselves on delivering fantastic quality flowers, every time. I'm sorry you weren't 100% happy with your order. Thank you for your feedback, it is much appreciated.

Posted 6 months ago

“My order was cancelled and I was not notified. The first I knew of it was when I became aware that the bouquet had not arrived (by the intended recipient of the flowers) and contacted Floom to find out why the bouquet was not delivered. I will never use them again.”

Helpful Report

(Bouquet Florist) - Posted 6 months ago

Thank you for your feedback. I am sorry to hear that your order was cancelled and you were not informed about this in advance and while we refunded you in full, I can totally understand the disappointment that we weren't also able to send out another bouquet with another florist. Our team will be working to prevent such further instances and thanks again for your valuable feedback here!

Posted 6 months ago

“Was not happy with the arrangement we sent; spoke to customer service. We did not have "enough" photos for a partial refund so there was zero customer service given. Go spend your money somewhere else that values customers.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 6 months ago

“my flowers were delivered to an incorrect address and the customer service person would not refund me and told me to go to the random address in which they were delivered and ask a stranger to give me the flowers.”

Helpful Report

(Flower Of The World) - Posted 6 months ago

Hello Lila, I'm so sorry we weren't able to offer a redelivery of your order after the driver left it at the address provided. We were able to request the proof of delivery and it was delivered to the address on the order. We are not able to pick up orders once delivered but if it is nearby it can sometimes be recovered by the recipient which was suggested when you reached out to us. I'm so sorry again we weren't able to provide a satisfactory resolution.

Posted 6 months ago

“The flowers were not delivered at the scheduled time despite being a doorman building and I was charged extra for the re-delivery.”

Helpful Report

(Flowers On The Ave) - Posted 6 months ago

Thank you for your review Janie. I am sorry you order arrived late than expected and can understand how frustrated this can be. I understand that our customers are often gifting flowers to connect with their loved ones from a distance and on this occasion we have let you down. Our team will be working together to prevent further instance in future and thanks again for your valuable feedback here!

Posted 6 months ago

“Very disappointed with the flowers - I paid the highest price option, the so-called 'deluxe' version of Pretty in Pink, and I ended up with a small, short-stemmed miserable bouquet with flowers. I paid £135 for an arrangement that I wouldn't pay more than £40.”

Helpful Report

(Floritta Ltd) - Posted 6 months ago

Hello Theodoros, I'm sorry you weren't 100% happy with your order - I'm keen to help get this sorted for you and would like to follow this up with our quality team right away. Would it be possible to send a photo across of the flowers received so we can follow up with our partner florist for the best way forward? Please note ideally we'd need to see the entire bouquet (from above is best) along with close ups of any particular areas of concern. Please send them over to our team at: support@floom.com, thank you!

Posted 6 months ago

“Didn't deliver in time”

Helpful Report

(My Blooming Business) - Posted 7 months ago

Hello Sherri, I'm so sorry our delivery partner's driver didn't' arrive in time. I see we have submitted a delivery fee refund due to the wait. Please let us know if you required any further assistance by emailing our team directly at: support@floom.com

Posted 6 months ago

“The flowers were supposed to arrive by 6PM, it arrived closer to midnight. the flowers were nothing like what was in the image. ordered the "Pretty in pink" which was predominantly pink roses. the bouquet delivered was almost all red with maybe 3 or 4 pink roses.”

Helpful Report

(Andrea's Flower Shop) - Posted 7 months ago

Hi Brijeet, Thank you so much for taking the time to review Floom. We are disappointed to learn your delivery was late in the day and flower arrangement not quite as expected. We have sent you an email to address the issue further.

Posted 6 months ago

“Brought flowers for over £130 but never arrived between 10am and 6pm so they were wasted. Customer service was quick but couldn't care. Also found the same flowers on the florists website for £40 less so never recommending this site again”

Helpful Report

(Lotus Boutique London) - Posted 7 months ago

Hi Lochan, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 6 months ago

“Paid for same day delivery. Was suppose to be a birthday gift. Didn't receive them. Agent was uncaring and basically said they only take the money. Anything else is the third party's responsibility. Order should have been refunded immediately. Pathetic business ethics.”

Helpful Report

Posted 7 months ago

“Dreadful experience - avoid at all costs!! This was supposed to be a birthday gift and I paid extra for delivery on the day, a Sunday. The delivery didn't arrive on the Sunday... or Monday... but finally on the Tuesday afternoon, 2 days late. The bouquet was also a lot smaller with fewer flowers than the Prudence Large I paid almost £100 for. Floom have offered to reimburse the extra cost of Sunday delivery - about a fiver. Instead of it being a lovely surprise it was very embarrassing to ask the birthday girl to let me know if my present had arrived. I wish I'd read the poor reviews (especially the ones about funeral flowers arriving days late - totally unacceptable) before ordering from Floom. This company's a joke and they will let you down big time. Don't buy from them.”

Helpful Report

(Botanique Workshop) - Posted 7 months ago

Hi Anna, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and your getting in touch with us to help us resolve this for you.

Posted 6 months ago

“Very bad experience from delivery to the actual product we received. Bouqet looked like I could have purchased them from Whole Foods and I paid $160 for them.”

Helpful Report

(Rainbow Florist Designers) - Posted 7 months ago

Hello Keon, I'm so sorry for the disappointing delivery and thank you for your feedback. I see you had let our support team know and we have submitted a partial refund due to the size and quality issues. Please let us know if you required anything further by emailing our team directly at: support@floom.com, thank you!

Posted 6 months ago

“Delivery never happened constantvon line chats still no delivery. Asked for full refund that happened use you again NEVER”

Helpful Report

(Jafera Floral) - Posted 7 months ago

Hi Melanie, I am so sorry that your order never arrived. This is not the service we aim to provide and like you, we are extremely disappointed that we missed the mark. That said, I can confirm your order was refunded last Thursday. Please be advised that refunds take 5-10 business days to fully process. Please don't hesitate to email Floom at support@floom.com if you have any other questions or concerns.

Posted 7 months ago

Floom is rated 4.4 based on 20,618 reviews