Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the flowers were excellent and greatly appreciated, I am a little disappointed that they weren't delivered on the day requested (Mother's Day) and instead on the Thursday before.”

Helpful Report

(Belle De Jour) - Posted 4 years ago

Hi Johanna & Nicholas, We're really sorry to hear the flowers we're delivered earlier. This looks like a mistake from our florist. As you're order is still not marked as delivered, you should receive flowers again on the intended delivery date free of charge. We hope you will enjoy these flowers! Floom

Posted 4 years ago

“No method of communicating with florist.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Hi Christina, Thanks for your review! Our customer support is on hand to help you with any questions regarding your order and these are passed on to our florist when necessary. We help to handle any and all requests so our florists can focus on getting the flowers prepped and delivered to you. Thanks, Floom

Posted 4 years ago

“Plant lovely and healthy but soil not moist and poorly packaged so worked it’s way loose in transit (I appreciate it’s difficult to pack a plant). Although item delivered on correct day (for a birthday thank you) it was outside of promised hours and not left where requested and instead was popped next to recycling at top of drive - guess courier was pushed for time.”

Helpful Report

(Rooted & Co) - Posted 4 years ago

Hi Tammi, I'm sorry to hear about your experience. I hope we're able to redeem ourselves should you choose to order with us again.

Posted 4 years ago

“Flowers were great but the card and chocolates were purchased from Sainsbury's and still had the price tags on them. A bit weird to receive that but an on time delivery otherwise.”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Michael, We are very sorry to hear this and are picking this up as matter of urgency with our florist. In the meantime this is not the level of service we promise at Floom and will be refunding your order in full on Floom to say sorry. We hope you will trust us again with an order to a loved one, Thank you, Floom

Posted 4 years ago

“While most of the flowers were beautiful, 2 of the main stalks of white flowers were completely dead which really threw off the entire bouquet unfortunately. I am happy to say that they did arrive on time and the hand written note was lovely.”

Helpful Report

(Domonique Rose) - Posted 4 years ago

Hi Britini, We are sorry to read that. Our florists try their best best to deliver a great experience every time. We would love to hear more about why you were unhappy with your order, if you email our support team, by replying to your order confirmation, we would really appreciate it. Thank you Floom

Posted 4 years ago

“Very nice!”

Helpful Report

(Orchid Republic) - Posted 4 years ago

Hi Zoha, Thanks for the positive review. We do appreciate the 3 stars but if you feel there is anything we could improve on feel free to email our support team by replying to your order confirmation, we'll have a look into it. Thanks, Floom

Posted 4 years ago

“Great site, clear and intuitive.”

Helpful Report

(Vital Flowers) - Posted 4 years ago

HI Amy, Thank you for the positive review. We hope that you'll think of us again when looking to send flowers to your loved ones! Thanks, Floom

Posted 4 years ago

“Was not as shown. Appeared smaller.”

Helpful Report

Posted 4 years ago

“These flowers were mediocre. Not impressive for price, not a good value. Unlikely to reorder”

Helpful Report

Posted 4 years ago

“There was nothing wrong with the flowers, except that they didn't turn out to be like on the picture, I wanted some deep reds to escape pale colours, the bouquet turned out to be on the pale side.”

Helpful Report

Posted 4 years ago

“The flowers are fantastic, the only problem is, they were delivered really late on Valentine's Day, at about 20.00. Had I known, I would have ordered them to be delivered the day before. It might be worth suggesting this to customers next Valentine's Day.”

Helpful Report

Posted 4 years ago

“It looked much bigger and much more bountiful with flowers on the website. What arrived was a bit skimpy”

Helpful Report

Posted 4 years ago

“Good flowers”

Helpful Report

Posted 4 years ago

“Really expensive for what you get. Our arrangements from Freddie are less than half the price and much better quality.”

Helpful Report

Posted 4 years ago

“They didn't write the card properly and missed a word. Rather disappointing.”

Helpful Report

Posted 4 years ago

“The flowers were beautiful but came at 5.30PM on Valentines day, no ETA and whilst within the times set out disapointing to be so late.”

Helpful Report

Posted 4 years ago

“You are asking me to review my order. As of yet I have only purchased it. As I am sure you are aware, your website is fine. No idea about the flowers as they have not been delivered yet. These review emails are totally pointless. It is better to ask someone whose order went wrong as reviews at that point say something about your business and how well you deal with issue that arise”

Helpful Report

Posted 4 years ago

“The bouquet is delivered 1 day earlier than I chose.”

Helpful Report

Posted 4 years ago

“Change of flowers frome ones ordered. Politely requested by Floom and agreed by me. Email sent saying delivery was delayed until the next day. This was followed by the flowers being delivered on the original day so a little confusing.”

Helpful Report

(Blooms By Cag) - Posted 4 years ago

Hi Stuart, Thank you very much for your review. We apologise for the inconvenience. I would recommend contacting our customer services and have support with this situation.

Posted 4 years ago

“boutique was nice but looked better in pictures. also the size was smaller than expected notwithstanding i would the bigger size. delivery was excellent and on time.”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,397 reviews