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First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and service”

Posted 2 years ago

“Customer service”

Posted 2 years ago

“All of the staff were extremely helpful and I was kept up to date on the progress regularly. The price I got the car was phenomenal and I’m genuinely pleased with the car. The staff have been in contact to offer after sales support as well. I’d happily recommend this company to my friends and family.”

Posted 2 years ago

Hello David! Thanks so much for your awesome five start review. We're delighted to hear that you're happy with the pricing and service provided! It's music to our ears! We hope you enjoy the new car and hope to welcome you back, should you need another in the future! Happy Motoring, FVL

Posted 2 years ago

“Your company dealt with all the requirements I wanted in a car with no fuss. Service was really good and answered all questions that I had with no problems. Thank you again for excellent service”

Posted 2 years ago

Hello Garry and thanks for taking the time to share your feedback. It means a lot to us. We're delighted that you enjoyed the process and service. We hope the new car looks after you well and hope to welcome you back should you require another in the future! Happy Motoring, FVL

Posted 2 years ago

“Making the decsion which car to lease was tough but tge best decision was using FVL. From start to finish the FVL team have made everything so easy and we are now delighted to have received our fantastic new car.”

First Vehicle Leasing 5 star review on 15th June 2021

First Vehicle Leasing 5 star review on 15th June 2021

First Vehicle Leasing 5 star review on 15th June 2021

First Vehicle Leasing 5 star review on 15th June 2021

First Vehicle Leasing 5 star review on 15th June 2021

First Vehicle Leasing 5 star review on 15th June 2021

Posted 2 years ago

“The service”

Posted 2 years ago

“The service”

Posted 2 years ago

“Excellent service as usual, my third car now. Would recommend definitely”

Posted 2 years ago

“Got told about this company and they were so helpful and not having done a lease car in 20 yrs they talked me through every step and got me the right car at the right price. Based in Glasgow and every customer service adviser I spoke to were amazing helpful and I cannot praise them enough. I was kept informed every step of way”

Posted 2 years ago

Hello Tracey Anne and thanks for taking the time to share your feedback. It means a great deal to us. We're delighted with your review as we try hard to keep our customers happy, even in these challenging times, so it's nice to hear it when we do a good job. We hope the new car looks after you well, and we hope to welcome you back too, should the need arise again in the future. Happy Motoring, FVL

Posted 2 years ago

“First vehicle leasing are a great company, I have now leased 4 of my last cars from them over 12 years and dealt with the same agent Peter Sherry. Peter always takes his time to give excellent customer service and always try’s to present the best deal available to meet my needs, I would say he goes the extra mile and takes all the stress out of buying/ leasing a car. The company have a great selection of cars with some fantastic offers, and lately some great deals on electric and Hybrid models. I would highly recommend First Vehicle Leasing - I know if it is the first time you have leased a car it can be daunting but feel rest assured FVL will deliver and live up to your expectations. My latest car Mercedes 250e is just perfect and delivered to my destination in first class condition.”

Posted 2 years ago

Hello Steve! Wow! Thanks very much for your wonderful review. Comments like this, particularly at a time like now, are very much appreciated. Peter will be delighted with the review also. We hope the new Mercedes is going well for you, it sounds fantastic! Happy motoring and thanks so much again, FVL

Posted 2 years ago

“I’m not one to usually leave reviews however the outstanding customer service given by Peter Sherry at First Vehicle Leasing was worth speaking up about. From the very beginning Peter was very helpful in giving me all the quotes I required for a couple of the cars I was looking at specced exactly how I wanted them. Due to COVID and at no fault of First Vehicle Leasing, there were manufacturing delays on my order however Peter was excellent at reassuring me of the stages of the build and updated lead times as and when he received them. I could not recommend First Vehicle Leasing enough, and especially Peter for getting my Audi A3 Edition 1 to me as soon as he could which I couldn’t be happier with! 10/10 service.”

Posted 2 years ago

Hello Blaydan, and thanks for taking the time to share your valuable feedback. We are all ecstatic with your comments and we know Peter will be too. Times are indeed challenging at the moment, for everyone, so it means a great deal when receiving a review such as this. We hope you enjoy your new Audi, it sounds magnificent! Happy Motoring, FVL

Posted 2 years ago

“Was told we would get car in 3 weeks but took 11 weeks!!! Communication was awful didn’t really know what was happening regarding delivery dates!! Fobed off!! Admin would send emails that didn’t correspond with info giving over phone enquiries!”

Posted 2 years ago

Hello Anonymous, We're sorry to hear about your experience. Thank you for your review, we can't make our service better without feedback good or bad. Many vehicles worldwide have been delayed by the manufacturer because of a myriad of reasons lately. Brexit, Covid 19, the Suez canal and a global micro-chip shortage. This is making things extremely difficult at present. However, we do expect our communication to be up to standard at all times. As this is an anonymous review, we would appreciate the chance of putting this right with you. If you can please make yourself known to our customer care team, crm@fvl.co.uk we will look into this for you right away. Many thanks, FVL

Posted 2 years ago

“Communication was consistent and kept me up to date, including the delivery.”

Posted 2 years ago

Hello Craig and thanks for your kind review! We hope the new car is treating you well and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 2 years ago

“Easy to use website, great choice of cars at good prices and excellent customer service!”

Posted 2 years ago

Hi Kayte! Thanks for your review, it means a great deal. We hope the new car is going well and hope we can welcome you back should the need arise again in the future. Happy Motoring, FVL

Posted 2 years ago

“Excellent service - extremely happy. This is the first time that I have leased a vehicle so I did my homework and shopped around. I had a clear idea of what I wanted and how soon. Unfortunately very few companies were able to meet my requirement. FVL certainly were able to do so. All the staff, Scott in particular, was knowledgable and helpful. Being my first time, I had rather a few queries popping up during the process. Each time they answered my queries and concerns with patience and reassurance. The whole process turned out to be an even shorter time than initially planned. I got my vehicle within 3-4 weeks, as promised. And we were all delighted. Thank you to all the team.”

First Vehicle Leasing 5 star review on 25th May 2021

First Vehicle Leasing 5 star review on 25th May 2021

First Vehicle Leasing 5 star review on 25th May 2021

First Vehicle Leasing 5 star review on 25th May 2021

First Vehicle Leasing 5 star review on 25th May 2021

Posted 2 years ago

Hello UF! Thank you for the glowing review, it means a great deal to the team and Scott too! We're delighted that after you had done your due diligence that chose First Vehicle Leasing for your new Toyota Proace Verso! It looks like the perfect family wagon! We'd even more delighted to welcome you back, should you need another in the future! Happy Motoring, FVL

Posted 2 years ago

“The service I go from FVL was Excellent, 5 🌟 Bent over backwards to help👌”

Posted 2 years ago

Hi Mike and thanks for your review, we're stoked by it and delighted that we could help you out! We hope you enjoy the new car! Happy motoring, FVL

Posted 2 years ago

“Lorenzo provided a first class customer service throughout and answered all my questions quickly and clearly. Tiguan has been an excellent choice - so far so good. Thanks again Lorenzo”

Posted 2 years ago

Hello Chris and thank you for the kind review! Lorenzo will be delighted to hear about it also. We are happy to hear about your Tiguan, we're sure it will be lovely. We hope to welcome you back should you require another car lease in the future! Happy Motoring, FVL

Posted 2 years ago

“Amazing customer service from Craig at first vehicle leasing. Helped me lease my new corsa, was super friendly and explained everything easily for me! Would highly recommend, delivery took slightly longer than we first thought but still had my new car in just over 3 weeks so amazing service.”

First Vehicle Leasing 5 star review on 18th May 2021

Posted 2 years ago

Hello Alice, thanks so much for taking the time to share your review and upload the photo of your shiny Black Corsa! It looks amazing! Thanks for choosing FVL! Happy Motoring, FVL

Posted 2 years ago

“Lorenzo went through all the alternatives and made sure I got the car that suited me best.”

Posted 2 years ago

Thanks for your kind review Steve! We hope the new car is going well for you! Happy Motoring, FVL

Posted 2 years ago

“Excellent customer service, price and delivery and mosy of all my new car is amazing. Wouldnt hesitate in recommending this compnay”

Posted 2 years ago

Hi Danielle, thanks so much for sharing your feedback with us online! We're delighted that chose FVL for your new leased car. We hope we can welcome you back, should you need another in the future! Happy Motoring, FVL

Posted 2 years ago

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First Vehicle Leasing is rated 4.8 based on 1,446 reviews