First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept up to date throughout. Excellent service”

Helpful Report

Posted 2 years ago

Hi James, thanks for your review we're delighted to hear it. Happy Motoring, FVL

Posted 2 years ago

“First class service from start to finish and made everything simple. Thank you very much”

Helpful Report

Posted 2 years ago

Hello Darren, Thanks for your review! We hope the new car is exactly what you need. Happy Motoring, FVL

Posted 2 years ago

“Excellent customer service from the initial contact to ultimately finding a car which suited my needs & budget, at a very competitive price. Jen really took time to understand the requirements and was a please to deal with. This was my first time leading but Would highly recommend using this company.”

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Posted 2 years ago

Hi Mike, thanks for your lovely review, it means a great deal. We're delighted you chose First Vehicle Leasing for your first leased car and that Jen was able to assist. Jen will be happy to hear your comments! We hope the new car looks after you well! Happy Motoring, FVL

Posted 2 years ago

“Great service and delivered on all aspects. From initial enquiry through to delivery I have been very pleased and kept informed at all times.”

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Posted 2 years ago

Hi Kevin, thanks for taking the time to share your feedback! It means a lot to us. We hope the new car treats you well and look forward to welcoming you back should the need arise again. Happy Motoring, FVL

Posted 2 years ago

“Gerard was great from start to Finnish couldn’t be any happier with the car or the service”

First Vehicle Leasing 5 star review on 19th August 2021

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Posted 2 years ago

Hello Lisa and thank you for your review. We are sure Gerard will be delighted to hear it too! And thank you for uploading a picture of your new Mercedes it looks fantastic in the colour! Happy Motoring, FVL

Posted 2 years ago

“Great friendly and helpful service from start to finish.”

First Vehicle Leasing 5 star review on 18th August 2021

Helpful Report

Posted 2 years ago

Hi Dave and thanks for the kind review! And for taking the time to upload your photo! The new car looks lovely! We hope we can welcome you back for another when you are ready. Happy Motoring, FVL

Posted 2 years ago

“I found the customer service to be the main reason for choosing first leasing to supply me with my beautiful car. Delivery was so easy and price was affordable. However I would like to have had the opportunity to decide whether I was supplied with floor mats as I was not advised these did not come with the car as standard and I would have happily paid to have them fitted so that I could keep the car in excellent condition”

First Vehicle Leasing 4 star review on 17th August 2021

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Posted 2 years ago

Hi Claire, thanks very much for taking the time to leave your review and upload your lovely photo of the new Mazda, it looks sensational! We're sorry to hear about your car coming with no mats. Unfortunately, many manufacturers are taking out things that we used to take for granted, as the standard specification goes up. We will take your comments on board and see if there is a way to communicate this better to our customers. Thanks for your feedback again and we hope this won't put you off from coming back in the future. Happy Motoring, FVL

Posted 2 years ago

“Great service car came in time and at a great price, Gerard helped us through from start to Finnish job well done”

Helpful Report

Posted 2 years ago

“Can't fault the service provided by Nick & team in securing a great deal for the new MAZDA MX-30. Seamless transaction. Hope to repeat the experience on the next vehicle lease.”

Helpful Report

Posted 2 years ago

“Professional, efficient hassle free service.”

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Posted 2 years ago

Hi Dan, Thanks for the review! We're delighted you enjoyed the service! Happy Motoring, FVL

Posted 2 years ago

“The service was first class and was made effort less for my self would recommend to all my friends”

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Posted 2 years ago

“Lorenzo was an absolute pleasure to deal with. Despite the fact that I was torn between numerous cars for quite a while, he was happy to send me numerous quotes and different options for each one to enable me to finally make a decision. I am so happy that we decided to go with FVL - I now have my dream car!”

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Posted 2 years ago

“Peter and team are great. Attentive and friendly and my 'go to' leasing partner now. However, they are somewhat hindered by the utter arrogance and incompetence of Lex Vehicle Leasing, who are morons on another level of ineptitude.”

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Posted 2 years ago

“Delivery man was pleasant”

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Posted 2 years ago

“Lorenzo and the team were excellent from start to finish. He really listened to price constraints and helped to work out a budget that was acceptable to both parties. Car was delivered in good time and with total professionalism. Looking forward to working with Lorenzo in the future.”

Helpful Report

Posted 2 years ago

Hello Pete and thank you for taking the time to share your feedback! It means a lot. Happy that we could meet your expectations on all accounts and we too look forward to welcoming you back for another vehicle in the future. Happy Motoring, FVL

Posted 2 years ago

“Cannot fault the service from FVL, from the initial phone call, the speed everything was processed and delivery of the car. Love the colour - power orange just “pops” in the sun. Was a little disappointed that the car smelt of stale cigarettes which took a while to get rid off but that wasn’t any fault of FVL. This is the 2nd car we have had with FVL and would recommend them”

First Vehicle Leasing 5 star review on 22nd July 2021

Helpful Report

Posted 2 years ago

Hello Amanda and thanks for sharing your review and for uploading your photo of your new power orange Corsa! It looks amazing! Sorry to hear about the smell lingering in the car. We will contact our supplier with this feedback as it's nowhere near good enough. If you could please contact our customer services at crm@fvl.co.uk they will arrange to have the car valeted again for you. We hope it doesn't ruin your experience too much. Happy Motoring, FVL

Posted 2 years ago

“I'd previously dealt with a member of staff who had recently left FVL & I'm always cautious dealing with someone new. I shouldn't have been concerned Lorenzo was professional, patient & always there to help. He deserves his 5 star review. Well done mate ill be in touch shortly ref my wife's car”

Helpful Report

Posted 2 years ago

Hello Philip and thanks so much for taking the time to leave your review. We're delighted that you chose to stay with FVL even although your account manager is no longer here. We are also sure that Lorenzo will be delighted with his feedback! We hope the new car treats you well and that we (Lorenzo included!) can welcome you back, should you need another in the future! Happy Motoring, FVL

Posted 2 years ago

“Lorenzo was brilliant from start to finish. He tried really hard to be competitive and even when we ran into issues he was on hand to sort it.”

Helpful Report

Posted 2 years ago

Hello Hannah and thanks for sharing your kind review, it means a great deal. We know Lorenzo will be delighted to hear this too. We hope the new car looks after you well! Happy Motoring, FVL

Posted 2 years ago

“So happy with First Vehicle Leasing, brilliant service from start to finish!”

Helpful Report

Posted 2 years ago

Hi Kara! We're even happier with your review.😍 We hope you enjoy the new car! Happy Motoring, FVL

Posted 2 years ago

“Ordering is really easy, but couple of bliss spoiled the experience,the first promised delivery date was cancelled at short notice and found after I payed the broker fees, I was calling to chase info, so only middle of the road score from me”

Helpful Report

Posted 2 years ago

Hello Stephen, and thank you for your candid review. We are sorry that your delivery didn't go as planned. At the moment, there is a significant volume of challenges facing the motor industry as a whole; in the UK, we have Brexit and the slowing of the port's processes. The pandemic, coupled with a huge microchip shortage, is making the production and delivery of cars extremely difficult. Of course, you may already have known this, or our account manager may have passed this onto you. And if not, then it's really our communication that has let us down here. We have had similar feedback from some customers, and so as of next month, we will be starting a new member of staff that will solely deal with updating customers on their orders. A job that was shared previously. Without feedback like yours, we can't improve our service. But with it, we can, have and will continue to do so. Many thanks. If you would like to discuss further, please email our customer services team at CRM@FVL.co.uk We hope you enjoy the new car in the end and hope this experience doesn't put you off using FVL again in the future. Happy Motoring, FVL

Posted 2 years ago

First Vehicle Leasing is rated 4.8 based on 1,446 reviews