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First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now Leased two cars with yourselves. I am still waiting for response to a question asked why my latest car has no satnav, still no answer a bit dissappointing. I would like to gwt tis sorted out asap”

Posted 3 years ago

“Lots of updates from Frazer and Tina very smooth Transaction from one car to another”

Posted 3 years ago

“Great service from start to finish, would definitely recommend FVL to friends and family.”

Posted 3 years ago

“This is the second time I have sourced a vehicle with FVL. The choice of vehicles is extensive and they are very competitively priced. Great customer service and communications at every stage in the process from enquiry through to delivery.”

Posted 3 years ago

Hello Guy ! Thanks for coming back a second time to use our services, it means a lot to us. And a double thanks for taking the time to share your feedback with us online, that's brilliant. We hope you are enjoying the new car! Happy motoring! FVL

Posted 3 years ago

“Helpful conversations with FVL staff members making the ordering/selection process straightforward and then the rest of the end to end process”

Posted 3 years ago

“You said on the phone the car(vw I’d 3) would come with a 3 prong charging lead! It didn’t!!!! , so I have to buy one £300!!!!!!”

Posted 3 years ago

Hello Pamela, We're sorry to hear about your charging cable!! We will have someone be in touch to assist you today. FVL

Posted 3 years ago

“Great service from start to finish, would definitely recommend FVL to friends and family.”

Posted 3 years ago

“Customer representative was very attentive & listened to my requirements then provided options to match”

Posted 3 years ago

“Scott Russell has been a great. He was super quick at replying to my questions, found me a lovely car. I would highly recommend him. Thank you Scott!!”

Posted 3 years ago

Hello Mandeep and thanks for taking the time to share your kind feedback with us! We're delighted that you chosen First Vehicle Leasing for your new leased car. We hope it's going well and hopefully we can speak again should the need arise again in the future. Happy Motoring, FVL

Posted 3 years ago

“Very responsive!”

Posted 3 years ago

“This is the third vehicle I have leased from FVL, I was first drawn to them due to their web site, it was so easy and painless to use unlike most others. The process from ordering my car to delivery was a pain free process and I was always kept up to date with my order.”

Posted 3 years ago

Hello Chris and thanks for your kind review. We're ecstatic to hear that you have chosen FVL for three vehicles! Also that you found the process and web-site easy to use. This means a great deal to us. We hope the new car is going well and hope to welcome you back should the need arise again! Happy Motoring, FVL

Posted 3 years ago

“Easy change over of car”

Posted 3 years ago

“I'd never leased a car before, and Scott talked me through everything, made it all clear, and helped me make sure I was choosing the right car for me. Siobhan was also brilliant, keeping me up to date with every step of the process as all the paperwork was going through, and answering any questions I had as we went along. It was a really smooth process from start to end.”

Posted 3 years ago

Hello Rachel and thanks for taking the time to share your feedback with us! We're delighted that you chose First Vehicle Leasing for your first leased car! We will be sure to pass your comments to Scott and Siobhan too, they will be thrilled. Happy Motoring, FVL

Posted 3 years ago

“THE WHOLE PROCESS WENT VERY SMOOTHLY ALL DONE IN A MATTER OF DAYS EVEN IN THESE DIFFICCULT TIMES CAR WAS DELIVERED A WEEK EARLIER AT 6AM AT MY REQUEST”

Posted 3 years ago

Hello Frank and thanks for your kind review! We're happy we could help! And we hope the new car is going well! Happy Motoring, FVL

Posted 3 years ago

“Very professional and efficient throughout the whole process”

Posted 3 years ago

Hello Graeme and thanks for your feedback! We're delighted to hear that you found the service up to scratch! Happy Motoring, FVL

Posted 3 years ago

“From first contact with Scott to delivery of car I can honestly say everything has been brilliant. Scott was extremely helpful and professional, from explaining the process right through to delivery. This is my first lease car and won’t be my last. The finance was very reasonable and easy to arrange. Delivery was prompt on the day previously arranged and there was no problems with the car. Thank you Scott and all at First Vehicle Leasing.”

Posted 3 years ago

“Very helpful and everything went very smoothly, thank you”

Posted 3 years ago

“My previous review should have been 5* thank you”

Posted 3 years ago

“Shopped about and and believe I got a good deal using fvl, emails and calls were answered promptly, car was delivered on set date as requested even with lockdown procedures in place, very happy thanks Gary”

Posted 3 years ago

“Excellent service. Ross was a pleasure to deal with and made the whole buying process easy and hassles free. Cannot recommended Ross highly enough. 5 star service and love my new car thanks again”

Posted 3 years ago

Thank you Elaine for your excellent feedback. It means a great deal. We're delighted to hear about that you enjoyed the process and that you love the new car! Happy Motoring, FVL

Posted 3 years ago

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First Vehicle Leasing is rated 4.8 based on 1,446 reviews